Online Business Skills Courses

This GDPR Training course helps organisations that handle personal data understand how to comply with the EU and UK General Data Protection Regulation (GDPR). The course is fully up-to-date and is relevant for all UK businesses post-Brexit.

An online course designed to help learners understand their responsibilities under UK data protection law and the GDPR. The course explains how to collect and process data in accordance with the law, obtain appropriate consent, ensure data security and comply with the principles of the Data Protection Act.

An online course that provides learners with an understanding of what their responsibilities are under the Equality Act 2010. The course explains the law and the protected characteristics, what is meant by discrimination, harassment and victimisation, and how to ensure equality and diversity in the workplace.

This management course provides employers and employees with the information they need to understand the attributes associated with good leadership skills. It explains the benefits of teamwork, positive listening and body language, meetings and time management skills.

An online course designed to help employees in every sector to increase their awareness of mental health. It explains what mental health is, common mental health problems and their symptoms, what can trigger these problems, and how to care for your mental health. It also covers how to talk about any concerns you may have for others' mental health, and what you can do to help them.

An online course designed to help employers, managers and supervisors understand more about mental health so that they can recognise and talk about mental health problems with employees, better support people in the workplace and promote a healthy and tolerant working environment.

The ability to successfully interact with customers and clients remains one of the key factors to the reputation of a company. The Customer Service Skills course will give learners the necessary tools required that will allow them to be able to deal with customers with confidence and success. The course introduces learners to the best way to work with prospective and current customers and provides practical methods to help them solve queries and complaints whilst maintaining high standards.

An online course designed to highlight the importance of online information security and data protection. The course outlines the types of cyber security threats you might encounter and explains the practical measures you can take to stay secure when accessing the internet for work.

This Resilience Training course provides practical advice and tools for building personal resilience. It explains the five pillars of resilience and contains downloadable resources for strengthening the personal attributes that support resilience and growth.

An online course designed to train those in the role of minute-taker to proficiently take minutes during a meeting and create Minutes thereafter. Upon completion, learners will have a thorough understanding of the minute taking process and will understand the importance of their role and all it entails. They will be fully prepared to fulfil their role confidently, professionally, and with enthusiasm.

An online course designed to give learners an understanding of unconscious bias, its types, and how it can present itself in everyday life and a working environment. It explains how to overcome unconscious bias and take back control.

An online course designed to help both workers and managers identify stress, cope with it successfully and ensure that the workplace and home are adapted in order to improve personal welfare.

An online course designed to help learners understand why it's so important to keep information secure, how to keep accurate records, and when they can and can't share someone's personal information.

This conflict management training course is designed to help both employers and workers understand how to prevent, deal with and report confrontation in the workplace.

An online course designed to provide a personalised learning experience for leaders who want to build on their existing skills. The course provides information on how to develop and deepen the attributes, behaviours, values and practices of effective leadership.

This online course is designed to teach learners about the importance of effective and efficient communication, how to communicate with confidence, how to communicate to support inclusion and equality, and how to communicate in difficult situations.

This Employment Law online training course is designed for HR staff, employers, and managers who must know the essential areas of employment law to avoid disputes and legal action. The course takes learners through an employment journey focusing on how to remain demonstrably fair throughout.

An online course designed for managers to improve their appraisal skills. This course shows learners how to prepare and plan for the appraisal process, how to accurately assess performance and how to handle tricky appraisal subjects such as poor performance.

This online Project Management course is designed to provide learners with a comprehensive introduction to project management so that you can successfully and confidently undertake your own project from start to finish.

An online course designed to help learners recognise how they naturally approach time management and recognise where improvements can be made. The course teaches a range of tips and techniques that users can implement today to improve their time management based on their own personal style.

An online course designed to help people at management level understand their responsibilities in regards to recruiting, promoting and assisting people with disabilities in the workplace.

An online course designed to provide employees with an understanding of sexual harassment, signs to look out for in their workplace, and steps to take to stop it.

An online course designed to provide managers and supervisors with an understanding of sexual harassment, signs to look out for in their workplace, and how to develop and implement an effective anti-harassment policy.

An online course designed to help employers and managers understand the importance of having a fair, consistent and effective disciplinary procedure in their workplace.

This Complaint Handling course is designed to train people who are in a customer service or specific complaint handling role to properly deal with complaints that their business may receive.

This course helps small businesses to develop an effective bookkeeping system, explaining which records to keep and how to record them, plus information on cashflow, petty cash and invoicing procedures.

This Cellar Management course informs employees handling beer on the proper cleaning, storing, preparing and serving techniques to ensure that every pint pulled is to the highest quality. This course defines the differences between cask and keg beers, how to properly serve a pint, how to ensure optimum cellar conditions for a high-quality product and how to carry out proper cellar, bar and glass cleaning, to minimise wastage.

An online course designed to help premises owners, managers and supervisors understand their responsibilities under the Licensing Act 2003 so that alcohol can be sold legally, safely and responsibly and the key objectives of the Act can be achieved.

An online course designed to help assistants and secretaries understand their role more thoroughly so that they can perform their job to the best of their ability, assertively and with more confidence. The course details all of the necessary skills that assistants need in order to be efficient and effective.

For workers in the healthcare industry, the Patient Customer Service course is an interactive guide to providing the highest standards of service to patients. The online course provides practical tips and knowledge that can be applied in the workplace and features scenario exercises relevant to the health sector learners to apply the level of service that the patient requires.

This business writing course is designed to help people acquire better writing skills and learn how to use language to their advantage and for different business formats.

The ability to deal successfully with customers represents one of the most important challenges facing the retail industry. High Speed Training’s Retail Customer Service Skills Online Course is designed to provide workers with the tools required to provide high standards of customer service, through the means of relevant and practical knowledge, tips and exercises which can be practically applied with ease in the workplace.

An online course designed for managers to help improve their hiring practices and interviewing skills. This course covers the range of interviewing situations that managers are faced with and helps to build confidence in undertaking legal and fair job interviews, dismissal, disciplinary, performance, and exit interviews as well as return to work interviews.

An online course designed to help managers and supervisors understand how to develop an effective wellbeing strategy in the workplace. The course provides practical tips and ideas on how to prevent physical injuries, improve mental health, enhance job satisfaction and promote employee health, safety and wellbeing.

This course explains how to start a business and how to write a business plan for people who are considering, or who are in the early stages of, starting up their own business.

This restaurant hospitality training course is designed for front-of-house staff providing the information they need in order to give excellent customer service when greeting and seating guests, serving food and making food and drink recommendations.

This presentation skills training course is designed to give anyone required to do a presentation the basic knowledge to present concisely and effectively through good writing, practice and performance.

This Bullying and Harassment online training course has been designed to teach managers, supervisors, and HR staff how to tackle bullying and harassment at work. The course informs learners about the laws relating to bullying and harassment, the obligations of employers, and the steps needed to foster a healthy culture at work.

An online course that provides health and social care workers with an understanding of their responsibilities under the Equality Act 2010. The course explains the law and the protected characteristics, what is meant by discrimination, harassment and victimisation, and how to ensure equality and diversity amongst staff and service users in health and social care environments.

An online course designed to help learners improve their networking skills and learn more about why networking is such an important part of business. The course provides information on how to prepare for a networking event, how to start and maintain a conversation and how to curate and nurture a lucrative network of contacts.

This cross cultural awareness training aims to provide an understanding of the different cultural rules – with a focus on Japanese, Chinese, Indian and Saudi-Arabian cultures – that can be encountered in the everyday workplace.

The Corporate Manslaughter Training course explains the duties businesses must fulfil to comply with the Corporate Manslaughter and Corporate Homicide Act 2007. It offers a definition of corporate manslaughter as outlined by the Act, your roles and responsibilities, and how to implement effective health and safety training policies.

An online course designed to help businesses understand how they can be more environmentally, socially and economically responsible and work in ways that are resourceful, ethical and sustainable.

An online course, designed by an expert in housing law, designed to help those who work in the social housing sector understand more about the history of social housing, resident involvement, rent collection, dealing with anti-social behaviour and the allocations system for filling vacant properties.

The Social Media Marketing course provides information on how companies can establish, or improve, their presence on social media. It outlines how to create a social media marketing strategy, the benefits of using social media platforms for marketing, and how you should interact with companies and customers on social media.

This Managing Conflict in Retail course will help those working in food retailers to understand their right to be safe at work, and provide guidance on dealing with a number of difficult situations they may find themselves in.

An online course designed to give you the knowledge and practical tools needed to coach and mentor with confidence. The course covers three key areas - foundations, principles and practice - and will guide you through how to plan a successful session, develop efficient frameworks, and get the most out of the person you are coaching or mentoring.

An online course designed to help employees understand the common causes of interpersonal conflicts in the workplace and how to effectively resolve them. This course is recommended for anyone working in the hospitality or retail industry.

An online course designed to help those within the hospitality industry proactively manage their mental health and wellbeing. The course will also highlight what to do if you or someone you work with experiences mental ill health.

An online course designed to provide learners with basic knowledge of Microsoft Excel and Google Sheets so they can feel confident using common functions and formulas. The course uses short videos for each function, plus a workbook so learners can practise the skills at home.

This Managing Customer Conflict in Hospitality training course will help those working in the hospitality industry recognise how conflicts with customers can arise. It includes information on how to deal with them effectively in order to keep yourself safe at work.

An online course designed to help those starting their own business understand what steps they need to take in order to be legally compliant. The course covers legal requirements, health and safety regulations, writing a business plan, market research, keeping financial records and ways to promote the business.