Introduction to Housing Management

Introduction to Housing Management Training Online
£30 +VAT

This Introduction to Housing Management course aims to provide a broad overview of housing management and the different functions that are included under this generalised term.

The course covers the history of social housing and looks at the ways landlords can prevent residents from falling into arrears, deal with anti-social behaviour and understand more about the housing allocations system.

  • Developed by a housing law professional
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate Duration: 2 hours
  • On completion, certificate is posted the next working day

Who Should Take This Housing Management Training Course?

This training course is ideal for landlords and property owners who wish to improve their understanding of social housing law, allocations, rent management and resident involvement. There are no prerequisites to this course.


CPD Certified logo

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

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Interactive Demo » If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!


The course is divided into six accessible, interactive modules and includes an assessment at the end:

  • Introduction – the origins of housing management, Octavia Hill, early housing management, councils vs housing associations.
  • Lettings, Allocations and Homelessness – housing allocation, reasonable preference, allocation systems, choice-based lettings, reasonable preference groups, Localism Act 2011, the five tests for homelessness.
  • Managing Rental Income and Arrears – setting rent, affordable housing tenure, rent strategy, arrears prevention.
  • Resident Involvement in Social Housing – what is resident involvement? Methods of involvement, drivers, Tenant Participation Compacts, the impact of stock transfers and regulation, barriers to involvement.
  • Dealing with Anti-Social Behaviour – the ASBO, injunctions, orders, Anti-Social Behaviour, Crime and Policing Act 2014, civil injunctions, criminal behaviour order, community protection notice, public spaces protection order, closure power, absolute ground for possession and community trigger.
Download Course Overview (PDF) »

Aims of the Course

By the end of this course, learners will understand:

  • The different housing allocation systems and reasonable preference groups.
  • The five tests for homelessness when allocating housing.
  • How to manage rental income and prevent arrears.
  • How to involve residents in decision making procedures.
  • The methods available for dealing with anti-social behaviour.


The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 70%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

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