COVID-19 Essentials: Working Safely in Hospitality

COVID-19 Essentials: Working Safely in Hospitality
£ 20 +VAT

This online training course complies with current workplace-specific guidance for working safely during COVID-19, as released by the Department for Business, Energy & Industrial Strategy. It provides learners with knowledge of official government guidance so that they are prepared with practical consideration for how to be safe in the workplace as they return to venues that serve members of the public.

The course gives examples of ways in which businesses can operate to keep employees and customers safe, and how these will be identified by the business's risk assessment. As an employee it is important that you understand these steps as you follow new procedures in the workplace, to reduce the transmission of COVID-19 through social distancing, effective cleaning and further measures. Taking this training will enable you to understand and follow practical steps that will help prevent the spread of COVID-19, and keep everyone safe. The course also features downloadable resources to use in your workplace to communicate procedures to both colleagues and customers.

The government guidance for hospitality services is subject to continuing reviews and changes. At the time of the most recent release (09/04/21) this course matches all of the latest updates. We are working hard to keep the course in line with any changes and to use the most recent best practice.

  • Developed in line with Department for Business, Energy & Industrial Strategy
  • Fully online training course and assessment with no time limits
  • Approximate duration: 2 hours
  • High quality certificate posted next working day
  • Downloadable certificate on completion
  • Full audio voiceover
  • Accredited by CPD
  • Endorsed by the Institute of Hospitality

Who Should Take This Course?

This course is suitable for those returning to work in hospitality premises. It should be taken by anyone who wants to know how to stay safe at work through understanding the role of the risk assessment, and how social distancing, cleaning, PPE and more can reduce the spread of COVID-19 and keep the workplace safe for everyone. It is aimed at all employees who have to take on board the recommendations of their workplace's risk assessment. This includes those who work in restaurants, cafes, pubs, bars, delicatessens, farm shops and similar, in roles such as bartenders, baristas, wait staff and kitchen staff. 

If you are a manager or business owner and it is your responsibility to conduct a risk assessment in your business then our Risk Assessment Training, containing a COVID-19 Risk Assessment Module, may be more appropriate for your requirements.


CPD Approved
IoH Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 1 year. We will print this recommended renewal date on your certificate.

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

  Interactive Demo

Course Content

1Introduction to Working Safely An overview of COVID-19, working safely guidance, the risk assessment, workforce management, mental health, employer duties, employee duties, customer duties.
2Keeping Customers and Visitors Safe Guidance on gatherings, practical steps for employees, communication.
3Social Distancing for Workers Social distancing - what it means, mitigating actions, arriving and leaving work, social distancing around the venue, kitchen areas, accepting deliveries, social distancing for workers, entertainment, accidents and emergencies.
4Cleaning the Workplace Cleaning effectively, the 6 stages of cleaning, cleaning effectively in the kitchen, hand hygiene, handwashing, safety for toilets.
5PPE and NHS Test and Trace

PPE, face coverings, how to wear gloves safely, face coverings and visors, how to dispose of PPE safely, self-isolation, NHS Test and Trace.

 Download Course Overview (PDF)

Aims of the Course

By the end of this course, learners will: 

  • Have knowledge of the government guidance document. 
  • Understand the importance of a COVID-19 risk assessment in your workplace and what it should entail. 
  • Understand your duties as an employee in working safely and preventing the spread of COVID-19. 
  • Know how to work with social distancing measures in place. 
  • Understand the importance of, and how to clean effectively in the workplace. 
  • Recognise the importance of communication with colleagues and customers. 
  • Understand NHS Test and Trace and how to record data correctly.


The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

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