Key Takeaways for Takeouts: Consumer Report on Attitudes to Restaurants, Takeaways & Deliveries During Lockdown

May 7, 2020
Clock Icon 5 min read

The Covid-19 pandemic has changed the way we look at dining in and taking out. Restaurants, bars and cafes all over the UK have been forced to rethink the way they do business after a nationwide lockdown was announced on 23rd March 2020.

For those who have been able to adapt, it has been a tricky period of adjustment in order to begin operating as a delivery or takeout service. There are many things to consider, such as complying with slightly different regulations, minimising human contact and keeping a safe distance – all in addition to still keeping customers happy.


What Can Restaurants Do?

As a leading provider of training to the hospitality industry, we wanted to find out how the nation’s attitude to ordering food has changed. We wanted to take a deeper look at what consumers are wanting from their favourite local restaurant and whether or not lockdown was encouraging them to order more takeaways.

Restaurant delivery service

We surveyed 2000 members of the British public and found out exactly what is encouraging them to order from their local restaurants, bars and cafes and the results might be surprising.


Key Findings

In the report you’ll discover:

  • The nation’s top 5 lockdown takeaway choices
  • Why the nation is ordering more takeaway than before
  • The safety precautions consumers want to see from food outlets
  • If traditional takeaways are preferred over new restaurants setting up for delivery
  • How the public prefer to show support for their favourite restaurant during this time
  • How important quality food hygiene standards are
  • How food outlets can still nurture the connection with their audience

Download the Report Here