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<\/p>\nPeople who work together always have differences \u2013 whether it\u2019s their personality, style of working, or values and beliefs.<\/p>\n
This is great because it brings various skills and perspectives to a company. But the downside is that these attributes can all be sources of conflict, which damage relationships and disrupt the natural flow of work activities.<\/p>\n
Understanding the different types of group conflict and being able to identify signs helps you prevent or diffuse a situation. Certain conflicts require a more specific approach than others, and as a manager, you should use your discretion to decide which is most appropriate for the conflict in your workplace.<\/p>\n
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There are several\u00a0common causes of conflict at work<\/em><\/a>, but most are categorised by who<\/strong> in the workplace is involved.<\/p>\n Each of these require different intervention methods. It also takes the skill of a manager who is focused on reaching positive results, such as encouraging people to more actively respect and work around differences and help their co-workers.<\/p>\n Our Conflict Management Training Course<\/a> is designed to train senior members of staff\u00a0 in how to prevent and handle conflicts that occur in their workplace whilst our Conflict Resolution Course<\/a> is designed for employees at all levels.<\/p>\n<\/div>\n In many jobs, team members rely heavily on one another to complete tasks and projects. Low levels of conflict are natural and even healthy: they stem from creative tension and enable people to reach new, positive outcomes by overcoming weaknesses. But more intense conflicts seriously reduce productivity and morale.<\/p>\n There are two main types of intragroup conflict: task conflict and relationship conflict<\/strong>.<\/p>\n Task conflicts occur due to differing aims or an inability to meet the group\u2019s standards, while relationship conflicts involve issues relating to personal views, attitudes, beliefs, and personality traits. Relationship conflicts are usually more deep-seated and harder to diffuse.<\/p>\n According to studies, conflict commonly occurs between an employee and their manager<\/strong> so it could be that staff disagree with your leadership or are dissatisfied with the level of support and resources you provide. But maybe you\u2019re following orders from higher-ups, which can make the situation difficult to handle.<\/p>\n Remember:<\/strong> your employees are the inner workings of your machine. Keeping them tension-free means that the whole company works as it should, so you should prioritise supporting them in any way you can.<\/p>\n Intergroup conflicts are not usually due to personal reasons; they often stem from disagreements over how groups carry out work activities or the requests they make to other teams. It may even be a result of competitiveness. Other times, individual people in the group initiated the conflict, and other team members simply follow suit.<\/p>\n You must find the root of the issue<\/strong> to tackle it effectively, as it affects what workplace changes or alternative dispute resolution (ADR) methods are required to diffuse tension on such a large scale. It won\u2019t be a simple case of separating people who clash: teams can\u2019t be divided. They must work together to achieve the main goals of your company.<\/p>\n If not managed, intragroup and intergroup conflicts can lead to resignations or an individual swapping roles to distance themselves from certain people.<\/strong><\/p>\n This leads to unnecessary costs and time spent on recruitment and retraining new staff.<\/p>\n When trying to resolve an intragroup or intergroup conflict, pleasing everyone can feel impossible. Once a team of people hold a certain viewpoint or have a preference for the way something\u2019s done, it\u2019s difficult to challenge. This is why you should aim to resolve conflicts through a compromise<\/strong> that suits the majority.<\/p>\n The first approach for achieving this is usually to have an informal discussion. But when a number of people are involved, this is unlikely to be sufficient. Certain forms of ADR are more suitable, and it\u2019s up to you to assess the situation and decide what option is best.<\/p>\n People should be able to come to you with work-related problems and feel confident in your readiness to take action. This way, you have plenty of opportunities to investigate a conflict before it reaches harmful stages and can decide how to diffuse it.<\/p>\n Make sure that when you do step in, you communicate clearly that your and the main business aim isn\u2019t to discipline, but rather reach the root of the issue, repair relationships, and get work activities back to normal running smoothly.<\/em><\/p>\n There are two main types of group conflict which may occur in the workplace. Our guide examines these and offers tips for effective conflict resolution.<\/p>\n","protected":false},"author":8,"featured_media":13888,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[71],"class_list":["post-13877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-leadership-management"],"acf":{"schema_disabled":false,"schema_properties_FAQPage_question_answer":null,"schema_properties_HowTo_howto_tools":null,"schema_properties_HowTo_howto_supplies":null,"schema_properties_HowTo_howto_steps":null,"schema_properties_WebPage_cssSelector":null,"schema_sameAs_repeater":null,"schema_custom_json_repeater":null,"schema_custom_json_override":false},"yoast_head":"\nThe 4 main categories are:<\/h4>\n
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<\/div>\nNeed a Course?<\/h3>\n<\/div>\n<\/div>\n
\nTypes of Team Conflict: Intragroup Conflict<\/h2>\n
![\"departmental](\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2017\/02\/team-conflict-at-work-intragroup.jpg\")
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\nTypes of Team Conflict: Intergroup Conflict<\/h2>\n
![\"colleagues](\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2017\/02\/intergroup-team-conflict-at-work.jpg\")
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\nResolving Intragroup and Intergroup Conflict<\/h2>\n
Ways to deal with group conflict include:<\/h4>\n
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\nFurther resources:<\/h3>\n
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