{"id":25720,"date":"2018-04-11T10:02:23","date_gmt":"2018-04-11T09:02:23","guid":{"rendered":"https:\/\/www.highspeedtraining.co.uk\/hub\/?p=25720"},"modified":"2024-02-12T16:53:41","modified_gmt":"2024-02-12T16:53:41","slug":"how-to-manage-anger-in-the-workplace","status":"publish","type":"post","link":"https:\/\/www.highspeedtraining.co.uk\/hub\/how-to-manage-anger-in-the-workplace\/","title":{"rendered":"How to Manage Anger in the Workplace"},"content":{"rendered":"

Everyone feels angry from time to time: it\u2019s a natural emotion. We often feel it in response to difficult situations, such as those that make us feel undervalued or like we have no control. Differences in opinion are also a major cause: voices and tensions usually rise when people fight for their opinion.<\/p>\n

However, we must know how to properly control anger in ourselves \u2013 and others \u2013 if we want to work with colleagues effectively. When people express their feelings of frustration or anger in unhealthy, destructive ways, everyone in the workplace suffers. People feel like they\u2019re treading on eggshells, and may become too afraid to say anything that might cause a conflict. This lowers morale, communication, and productivity, and makes people feel unsafe at work.<\/p>\n

No workplace should be controlled by aggressive employees. If you’re a HR representative or employer, it’s your responsibility to protect your staff from threatening behaviour and keep the workplace running in a constructive, professional way.<\/p>\n

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Dealing with Anger in the Workplace<\/h2>\n

Managing anger requires not only a reactive approach to bad behaviour, but also a proactive one. In other words, to prevent anger from occurring in the first place, your workplace should set a standard regarding people\u2019s behaviour and how the business will handle it.<\/p>\n

If you manage anger issues properly and nip them in the bud, you\u2019ll maintain a work environment that people know doesn\u2019t tolerate bad behaviour. Furthermore, you\u2019ll help people understand how to react if they do encounter aggressive employees.<\/p>\n

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Here are 10 tips for dealing with anger in the workplace.<\/strong><\/p>\n

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1. Build a professional workplace culture.<\/h3>\n

You should encourage positive behaviour and rational problem solving to set a standard for how people should behave at work. To do so, you often need to look at your recruitment process. Focus on hiring people who have a positive attitude to work and interact with others amicably. However, plenty of people who have trouble controlling anger are well-mannered the rest of the time, so this won\u2019t guarantee you eliminate anger problems.<\/p>\n

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2. Set a good example.<\/h3>\n

Behaviour filters down from people in senior positions and influences others in the group: this is simply human nature. If senior staff let their temper control them, then everyone else in the team will do the same. Composed, respectful leaders show everyone by example what professional behaviour looks like, which motivates people to improve themselves.<\/p>\n

It also discourages bad behaviour as a whole. People will realise that senior staff don\u2019t share their aggressive approach and will therefore not let them get away with acting up in the workplace. While this may not solve the root of their behavioural issues, it\u2019s at least a first step to minimising issues.<\/p>\n

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3. Have disciplinary procedures in place.<\/h3>\n

Plenty of workplaces will have staff who are set in their ways and aren\u2019t influenced by good example. That\u2019s why it\u2019s so crucial to have disciplinary procedures in place. You\u2019ll use these to discuss with the person what happened, to document the incident, and to take any necessary action. You need people to know they\u2019ll face consequences if they can\u2019t control their conduct, so they avoid getting angry in the first place. Repercussions also help people re-evaluate themselves and avoid repeating their behaviour in future.<\/p>\n

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4. Provide training.<\/h3>\n

Staff at all levels need to know how to respond in confrontational situations. This includes dos and don\u2019ts. For example, they should know not to react negatively, particularly physically, to aggressive employees. They should know to instead respond calmly and to report the behaviour to senior staff. Those in senior positions need to understand how to deescalate situations and take swift disciplinary action, so aggressive employees know the business has a zero-tolerance approach.<\/p>\n

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Need a Course?<\/h3>\n<\/div>\n<\/div>\n

Our Conflict Management Training Course<\/a> is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace.<\/p>\n<\/div>\n

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5. Don\u2019t try to fix the person.<\/h3>\n

Despite your purest intentions, it\u2019s unlikely that you\u2019ll change the person\u2019s behaviour with one or two well-spoken words. Their susceptibility to anger is likely deep-seated and beyond your ability to correct in the short-term. Instead, try and find ways to prevent their behaviour from affecting the work environment, and direct them to professional help when the time is right.<\/p>\n

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6. Keep records.<\/h3>\n

Whenever any incidents of bad behaviour occur, make a note of it. A track record enables you to apply disciplinary actions much more professionally. During your discussion with the person, you can flag up specifics to explain what led to the disciplinary action, as well as address changes or steps you\u2019ll apply to prevent these specific incidents from happening again.<\/p>\n

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7.\u00a0Remember that it\u2019s not personal.<\/h3>\n

People\u2019s anger issues usually stem from deep-seated personality traits, which they developed through numerous past experiences. Anger is their way \u2013 albeit an unhealthy one \u2013 of dealing with situations that present a challenge to them. Therefore, although it may feel personal while they\u2019re throwing insults your way, they would likely respond just the same if someone else were in your shoes.<\/p>\n

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8. Prioritise safety.<\/h3>\n

If a person is acting physically aggressive, everyone\u2019s safety comes first. People should know to keep their distance and make sure they can get to an exit without the aggressive person blocking their path. Furthermore, people should avoid adopting any nonverbal behaviours that may be misinterpreted as a threat. For example, pointing fingers or clenching fists.<\/p>\n

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9. Address the behaviour.<\/h3>\n

When a discussion becomes heated, your priority should temporarily shift away from settling the cause of the disagreement. At this point, there\u2019s rarely a chance for constructive discussion. You should instead focus on diffusing their angry behaviour. Effective ways of doing so include keeping your voice level and calm, asking questions such as \u201cWhy are you shouting at me?\u201d and telling them that you can\u2019t continue this discussion until they calm down. You can revisit the issue later.<\/p>\n

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10. Be empathetic and understanding.<\/h3>\n

When the person eventually calms down, you should resume the discussion and aim to find the root of the problem together. To do this effectively, ask simple and direct questions, be patient and listen, and take responsibility for any mistakes you made.<\/p>\n

Many people will respond well to an empathetic, understanding approach, and admit to their mistakes too. You can then move past the moment of anger and onto the original problem with a calmer, more reflective mentality.<\/p>\n

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