{"id":2786,"date":"2014-11-18T11:48:08","date_gmt":"2014-11-18T11:48:08","guid":{"rendered":"https:\/\/www.highspeedtraining.co.uk\/hub\/?p=2786"},"modified":"2023-09-22T15:26:01","modified_gmt":"2023-09-22T14:26:01","slug":"customer-service-quiz","status":"publish","type":"post","link":"https:\/\/www.highspeedtraining.co.uk\/hub\/customer-service-quiz\/","title":{"rendered":"Customer Service Quiz"},"content":{"rendered":"<h3>Further Resources:<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/good-customer-service-retail\/\" target=\"_blank\" rel=\"noopener noreferrer\">What Defines Good Customer Service in Retail?<\/a><\/li>\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/equality-and-diversity-in-customer-service\/\">How to Promote Equality and Diversity in Customer Service<\/a><\/li>\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/business-essentials\/customer-service-training-course\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Service Training<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Customer service is the ability of a business to consistently achieve and exceed their customers&#8217; expectations. Test your knowledge with our quiz today!<\/p>\n","protected":false},"author":3,"featured_media":29006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[65],"class_list":["post-2786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business-fundamentals"],"acf":{"schema_disabled":false,"schema_properties_FAQPage_question_answer":null,"schema_properties_HowTo_howto_tools":null,"schema_properties_HowTo_howto_supplies":null,"schema_properties_HowTo_howto_steps":null,"schema_properties_WebPage_cssSelector":null,"schema_sameAs_repeater":null,"schema_custom_json_repeater":null,"schema_custom_json_override":false},"hub":{"article_type":"Quiz","read_time":"5","enable_quiz":true,"quiz_id":31421,"quiz_heading":"Test Your Customer Service Skills","quiz_subtext":"Customer service is a business' ability to consistently achieve and exceed their customers' expectations. Providing your customers with excellent customer service will bring a whole host of\u00a0benefits to your business, so it\u2019s definitely something worth considering \u2013 especially in the modern world where such a thing can easily put you ahead of your competition. Test you customer service knowledge with our quick quiz.","quiz_markup":"<div class=\"wq-quiz-wrapper\" data-id=\"31421\"><style type=\"text\/css\" id=\"wq-trivia-custom-css\">.wq-quiz-wrapper[data-id=\"31421\"] {\n--wq-question-width: 100%;\n--wq-question-color: #009cff;\n--wq-question-height: auto;\n--wq-bar-color: #00c479;\n--wq-font-color: #000;\n--wq-background-color: #ecf0f1;\n}\n<\/style><!-- wp quiz -->\n<div id=\"wp-quiz-31421\" class=\"wq_quizCtr multiple trivia_quiz wq-quiz wq-quiz-31421 wq-quiz-trivia wq-layout-multiple wq-skin-flat wq-should-show-correct-answer\" data-quiz-id=\"31421\">\n<!-- Progress bar -->\n<div class=\"wq-progress-bar-container wq_quizProgressBarCtr\">\n\t<div class=\"wq_quizProgressBar\">\n\t\t<span class=\"wq_quizProgressValue\" style=\"width: 0%;\">0%<\/span>\n\t<\/div>\n<\/div>\n<!-- \/\/ Progress bar-->\n<div class=\"wq-questions wq_questionsCtr\">\n\t<div class=\"wq-question wq_singleQuestionWrapper wq-question-m6cir\" data-index=\"0\">\n\n\t\n\t<div class=\"wq_singleQuestionCtr\">\n\t\t<div class=\"wq_questionTextWrapper quiz-pro-clearfix\">\n\t\t\t<div class=\"wq_questionTextCtr\">\n\t\t\t\t<h4>Open body language portrays you as positive and friendly. Which of these is an example of open body language?<\/h4>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq_questionMediaCtr\">\n\t\t\t<div class=\"wq_questionImage wq-question-image\">\n\t\t\t<img src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/07\/customer_service_helpful_presence-7.jpg\" \/>\n\t\n\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq-question-answers wq_questionAnswersCtr\">\n\t\t\t\n\t\t\t<div class=\"wq-answers wq_answersWrapper\">\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"ibbz1\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Fiddling<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"1ocoa\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Frequent hand gestures<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"hufjq\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Folded arms<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"snd3o\">\n\t\t\t<label class=\"wq_answerTxtCtr\">No eye contact<\/label>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t<div class=\"wq-trivia-question-explanation wq_triviaQuestionExplanation\">\n\t\t\t<div class=\"wq-explanation-head wq_ExplanationHead\">\n\t\t\t\t<span class=\"wq-explanation-head-correct\">Correct!<\/span>\n\t\t\t\t<span class=\"wq-explanation-head-incorrect\">Wrong!<\/span>\n\t\t\t<\/div>\n\t\t\t<p class=\"wq-explanation-text wq_QuestionExplanationText\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wq_continue\">\n\t<button class=\"wq-continue-btn wq_btn-continue\" type=\"button\">Continue &gt;&gt;<\/button>\n<\/div>\n\n<\/div>\n<div class=\"wq-question wq_singleQuestionWrapper wq-question-61qoz\" data-index=\"1\">\n\n\t\n\t<div class=\"wq_singleQuestionCtr\">\n\t\t<div class=\"wq_questionTextWrapper quiz-pro-clearfix\">\n\t\t\t<div class=\"wq_questionTextCtr\">\n\t\t\t\t<h4>How can you show that you are actively listening over the phone to a customer?<\/h4>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq_questionMediaCtr\">\n\t\t\t<div class=\"wq_questionImage wq-question-image\">\n\t\t\t<img src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/07\/20_Tips-7.jpg\" \/>\n\t\n\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq-question-answers wq_questionAnswersCtr\">\n\t\t\t\n\t\t\t<div class=\"wq-answers wq_answersWrapper\">\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"zwnh7\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By interrupting with your thoughts<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"nl5tx\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By asking lots of closed questions to get to the point quickly<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"qrxxg\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By talking over the customer<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"46rx4\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By using affirmative words such as okay and asking clarification questions<\/label>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t<div class=\"wq-trivia-question-explanation wq_triviaQuestionExplanation\">\n\t\t\t<div class=\"wq-explanation-head wq_ExplanationHead\">\n\t\t\t\t<span class=\"wq-explanation-head-correct\">Correct!<\/span>\n\t\t\t\t<span class=\"wq-explanation-head-incorrect\">Wrong!<\/span>\n\t\t\t<\/div>\n\t\t\t<p class=\"wq-explanation-text wq_QuestionExplanationText\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wq_continue\">\n\t<button class=\"wq-continue-btn wq_btn-continue\" type=\"button\">Continue &gt;&gt;<\/button>\n<\/div>\n\n<\/div>\n<div class=\"wq-question wq_singleQuestionWrapper wq-question-f07ps\" data-index=\"2\">\n\n\t\n\t<div class=\"wq_singleQuestionCtr\">\n\t\t<div class=\"wq_questionTextWrapper quiz-pro-clearfix\">\n\t\t\t<div class=\"wq_questionTextCtr\">\n\t\t\t\t<h4>How should you greet a customer?<\/h4>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq_questionMediaCtr\">\n\t\t\t<div class=\"wq_questionImage wq-question-image\">\n\t\t\t<img src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/07\/understanding_products_customer_service-7.jpg\" \/>\n\t\n\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq-question-answers wq_questionAnswersCtr\">\n\t\t\t\n\t\t\t<div class=\"wq-answers wq_answersWrapper\">\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"2tp26\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By waving at them<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"032w0\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By asking them what they need<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"gv40f\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By welcoming them and asking if you can help<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"m0b8n\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By ignoring them<\/label>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t<div class=\"wq-trivia-question-explanation wq_triviaQuestionExplanation\">\n\t\t\t<div class=\"wq-explanation-head wq_ExplanationHead\">\n\t\t\t\t<span class=\"wq-explanation-head-correct\">Correct!<\/span>\n\t\t\t\t<span class=\"wq-explanation-head-incorrect\">Wrong!<\/span>\n\t\t\t<\/div>\n\t\t\t<p class=\"wq-explanation-text wq_QuestionExplanationText\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wq_continue\">\n\t<button class=\"wq-continue-btn wq_btn-continue\" type=\"button\">Continue &gt;&gt;<\/button>\n<\/div>\n\n<\/div>\n<div class=\"wq-question wq_singleQuestionWrapper wq-question-e8ae9\" data-index=\"3\">\n\n\t\n\t<div class=\"wq_singleQuestionCtr\">\n\t\t<div class=\"wq_questionTextWrapper quiz-pro-clearfix\">\n\t\t\t<div class=\"wq_questionTextCtr\">\n\t\t\t\t<h4>If you receive a customer complaint by email, what is an appropriate response?<\/h4>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq_questionMediaCtr\">\n\t\t\t<div class=\"wq_questionImage wq-question-image\">\n\t\t\t<img src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/07\/business-writing-compose-an-email-21.jpg\" \/>\n\t\n\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq-question-answers wq_questionAnswersCtr\">\n\t\t\t\n\t\t\t<div class=\"wq-answers wq_answersWrapper\">\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"ulwws\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Reply politely with a possible solution<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"oqlbd\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Ignore the complaint until senior staff notice it<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"59pk3\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Share the complaint on social media<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"t3amc\">\n\t\t\t<label class=\"wq_answerTxtCtr\">Reply straight away with a curt answer<\/label>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t<div class=\"wq-trivia-question-explanation wq_triviaQuestionExplanation\">\n\t\t\t<div class=\"wq-explanation-head wq_ExplanationHead\">\n\t\t\t\t<span class=\"wq-explanation-head-correct\">Correct!<\/span>\n\t\t\t\t<span class=\"wq-explanation-head-incorrect\">Wrong!<\/span>\n\t\t\t<\/div>\n\t\t\t<p class=\"wq-explanation-text wq_QuestionExplanationText\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wq_continue\">\n\t<button class=\"wq-continue-btn wq_btn-continue\" type=\"button\">Continue &gt;&gt;<\/button>\n<\/div>\n\n<\/div>\n<div class=\"wq-question wq_singleQuestionWrapper wq-question-zshvd\" data-index=\"4\">\n\n\t\n\t<div class=\"wq_singleQuestionCtr\">\n\t\t<div class=\"wq_questionTextWrapper quiz-pro-clearfix\">\n\t\t\t<div class=\"wq_questionTextCtr\">\n\t\t\t\t<h4>Which of the following is the best way of obtaining feedback from your customers?<\/h4>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq_questionMediaCtr\">\n\t\t\t<div class=\"wq_questionImage wq-question-image\">\n\t\t\t<img src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/07\/Customer-Satisfaction-Survey-Crop-7.jpg\" \/>\n\t\n\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"wq-question-answers wq_questionAnswersCtr\">\n\t\t\t\n\t\t\t<div class=\"wq-answers wq_answersWrapper\">\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"8394p\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By cold-calling all of your customers<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"n7bpe\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By Tweeting each of your customers<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"34wgj\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By doing a survey on your website<\/label>\n\t\t<\/div>\n\t\t\t<div class=\"wq-answer wq_singleAnswerCtr\" data-id=\"kroqy\">\n\t\t\t<label class=\"wq_answerTxtCtr\">By asking staff what they think<\/label>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t<div class=\"wq-trivia-question-explanation wq_triviaQuestionExplanation\">\n\t\t\t<div class=\"wq-explanation-head wq_ExplanationHead\">\n\t\t\t\t<span class=\"wq-explanation-head-correct\">Correct!<\/span>\n\t\t\t\t<span class=\"wq-explanation-head-incorrect\">Wrong!<\/span>\n\t\t\t<\/div>\n\t\t\t<p class=\"wq-explanation-text wq_QuestionExplanationText\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wq_continue\">\n\t<button class=\"wq-continue-btn wq_btn-continue\" type=\"button\">Continue &gt;&gt;<\/button>\n<\/div>\n\n<\/div>\n<\/div>\n<div class=\"wq-results wq_resultsCtr\">\n\t<span class=\"wq-result-quiz-title wq_quizTitle\">Test Your Customer Service Skills<\/span>\n<div class=\"wq-result wq_singleResultWrapper\" data-id=\"0y3wl\">\n\n\t<div class=\"wq-result-score wq_resultScoreCtr\">\n\t\t\t<\/div>\n\n\t<div class=\"wq-result-title wq_resultTitle\"><\/div>\n\n\t\n\t<div class=\"wq_resultDesc\">Want to learn more about how to improve your customer service skills in order to provide each customer with the best possible experience? Take a look at our <a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/business-essentials\/customer-service-training-course\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Service Training Course<\/a>.<\/div>\n\n\t<div class=\"wq-checked-answers-list\"><\/div>\n<\/div>\n<!-- social share -->\n<div class=\"wq-share wq_shareCtr\">\n\t\t\t<p style=\"font-size: 14px;\">Share your Results:<\/p>\n\t\n\t\t\t<button class=\"wq-share-fb wq_shareFB\" data-url=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-json\/wp\/v2\/posts\/2786\"><i class=\"sprite sprite-facebook\"><\/i><span>Facebook<\/span><\/button>\n\t\n\t\t\t<button class=\"wq-share-tw wq_shareTwitter\" data-url=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-json\/wp\/v2\/posts\/2786\"><i class=\"sprite sprite-twitter\"><\/i><span>Twitter<\/span><\/button>\n\t\n\t\n\t<\/div>\n<!--\/\/ social share-->\n<\/div><!-- End .wq-results -->\n<!-- retake button -->\n<div class=\"wq-retake-quiz wq_retakeQuizCtr\">\n\t<button class=\"wq-retake-quiz-btn wq_retakeQuizBtn\" type=\"button\">\n\t\t<i class=\"wq-icon wq-icon-undo\"><\/i>&nbsp; Play Again!\t<\/button>\n<\/div>\n<!-- \/\/ retake button -->\n<\/div>\n<!-- \/\/ wp quiz-->\n<\/div><!-- End .wq-quiz-wrapper -->","enable_advert":true,"advert":{"id":27026,"url":"https:\/\/www.highspeedtraining.co.uk\/courses\/business-essentials\/customer-service-training-course\/","desktop_src":"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/03\/HST_HubAD_Online-Customer-Service-Training_01.png","mobile_src":"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/03\/HST_HubAD_Online-Customer-Service-Training_01_mobile.png","alt":""},"author":{"id":3,"display_name":"Louise Petty","slug":"louise","description":"Louise has been writing for the Hub since its creation and has produced articles on a wide range of topics. Louise prefers not to specialise in one particular area, so has written about everything from asbestos and COSHH, through to food safety, safeguarding issues and business skills.","active":true,"circle_image":"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/03\/louise-color.png","thumb_image":"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2018\/03\/louise-sm.png","favourite_post":null}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.5 (Yoast SEO v19.12) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Skills Quiz - Test Your Knowledge<\/title>\n<meta name=\"description\" content=\"Customer service is the ability of a business to consistently achieve and exceed their customers&#039; expectations. Test your knowledge with our quiz today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/customer-service-quiz\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Quiz\" \/>\n<meta property=\"og:description\" content=\"Customer service is the ability of a business to consistently achieve and exceed their customers&#039; expectations. 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