{"id":42258,"date":"2019-11-26T11:45:14","date_gmt":"2019-11-26T11:45:14","guid":{"rendered":"https:\/\/www.highspeedtraining.co.uk\/hub\/?p=42258"},"modified":"2022-07-28T16:12:20","modified_gmt":"2022-07-28T15:12:20","slug":"case-study-the-red-lion-and-sun","status":"publish","type":"post","link":"https:\/\/www.highspeedtraining.co.uk\/hub\/case-study-the-red-lion-and-sun\/","title":{"rendered":"Case Study: Training at The Red Lion &#038; Sun"},"content":{"rendered":"<p><strong>The Challenge:<\/strong><\/p>\n<ul>\n<li>Finding time and cover to facilitate face-to-face training days<\/li>\n<\/ul>\n<p><strong>The Objective:<\/strong><\/p>\n<ul>\n<li>Find an alternative to face-to-face training wherever possible that is a minimal drain on resources<\/li>\n<\/ul>\n<p><strong>The Solution:<\/strong><\/p>\n<ul>\n<li>An online training provider with accessible and flexible courses<\/li>\n<\/ul>\n<hr>\n<h2>A Background to The Red Lion &amp; Sun<\/h2>\n<p>Heath Ball has enjoyed an extensive career on the pub and bar scene, which has seen him work across the globe \u2013 from his roots in New Zealand all the way to the US \u2013 before settling in London. There, he opened his first pub in Shoreditch before bringing his experience to <a href=\"http:\/\/www.theredlionandsun.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Red Lion &amp; Sun<\/a> in Highgate, which recently won the John Smith\u2019s Great British Pub accolade in 2018.<\/p>\n<p>I caught up with Heath to find out what exactly goes into developing an award-winning pub, essential tips for smooth running and, of course, where the role of training fits in&#8230;<\/p>\n<hr>\n<h2>How Does Online Training Help The Red Lion &amp; Sun?<\/h2>\n<p>Heath informs me that, prior to online training, organising face-to-face centres for training was incredibly challenging.<\/p>\n<div class=\"block-quote\">\n<div class=\"block-quote-content\"><i class=\"fas fa-quote-left\"><\/i><\/p>\n<p>Online training is a godsend. I\u2019m a small business so I can easily ask my staff: have they done manual handling, have they done allergens, have they got the correct level of food hygiene training that they need for their role? If they haven\u2019t, it\u2019s a simple case of them completing the training at home in a matter of hours and I reimburse them for their time. It makes my life so much easier.<\/p>\n<\/div>\n<\/div>\n<hr>\n<h2>Why Did You Choose High Speed Training In Particular?<\/h2>\n<div class=\"block-quote\">\n<div class=\"block-quote-content\"><i class=\"fas fa-quote-left\"><\/i><\/p>\n<p>I\u2019ve found High Speed Training\u2019s courses to be the most in depth which is really important when you\u2019re dealing with compliance.<\/p>\n<\/div>\n<\/div>\n<p>The conversation turns to EHO inspections, which Heath assures me he and the team at The Red Lion &amp; Sun are unphased by. By committing to training, investing in staff and demonstrating knowledge your business will be EHO ready as standard.<\/p>\n<div class=\"block-quote\">\n<div class=\"block-quote-content\"><i class=\"fas fa-quote-left\"><\/i><\/p>\n<p>Hospitality is a sector where you can\u2019t hide, and nor should you want to when you\u2019re providing the public with food and a place to let go and enjoy themselves.<\/p>\n<\/div>\n<\/div>\n<hr>\n<h2>How Important is Compliance to The Red Lion &amp; Sun?<\/h2>\n<p>Heath informs me that preparation and attention to detail is the key to a long standing, award-winning business with compliance at the very core.<\/p>\n<div class=\"block-quote\">\n<div class=\"block-quote-content\"><i class=\"fas fa-quote-left\"><\/i><\/p>\n<p>I invest heavily in compliance. I\u2019ve had comments before from industry peers asking if I take it too far, but can you? As a result of how seriously I take compliance, I am incredibly confident in what we do. For me, it\u2019s not worth being non compliant as it can damage your business, hurt people and totally void your insurance policy if anything goes wrong.<\/p>\n<\/div>\n<\/div>\n<hr>\n<h2>What Can You Learn From Heath and The Red Lion &amp; Sun?<\/h2>\n<ol>\n<li><strong>Not being compliant isn\u2019t worth it.<\/strong> In the hospitality industry, the repercussions of getting health and safety wrong can be life changing. It\u2019s better to thoroughly assess your needs and then plan accordingly for any training you or your staff need early on.<\/li>\n<li><strong>You don\u2019t have to fear EHO inspections.<\/strong> EHO inspections essentially exist to make sure your business is operating as it should on a daily basis. If you have the right training and knowledge, combined with the ability to apply it, you won\u2019t have anything to worry about.<\/li>\n<\/ol>\n<hr>\n<h2>Heath\u2019s Words on Industry Challenges<\/h2>\n<p>Our discussion turns toward the general challenges the industry is currently facing. Heath doesn\u2019t hesitate to acknowledge the current staffing issues, which are widely documented across the hospitality industry. Heath suggests this is a sign of the times, pointing to social media platforms for encouraging the current generation to have different career objectives that are not necessarily aligned with hospitality roles.<\/p>\n<p>Perhaps most interestingly, Heath suggests that the problem concerning the uptake of hospitality careers in the UK is due to a nation-wide attitudinal problem.<\/p>\n<div class=\"block-quote\">\n<div class=\"block-quote-content\"><i class=\"fas fa-quote-left\"><\/i><\/p>\n<p>If a son or daughter tells their family they want to work in a pub, it&#8217;s not encouraged. But everywhere else in the world, it is. In China and Japan they do prestigious Sommelier courses which are incredibly intense, yet very well respected. There is an intricacy to a fine wine that people don\u2019t appreciate. Courses such as these courses give their students the ability to even tell you the name of the producer. No one seems to be that committed in the UK.<\/p>\n<\/div>\n<\/div>\n<hr>\n<p><em>Attitude is a huge factor as to whether or not people enter the hospitality industry and businesses are increasingly unsure of what to do in this current climate. To find out more about this, High Speed Training recently commissioned independent research, surveying 1000+ members of the public and 250 hospitality professionals to look at attitudes in the industry, recruitment and retention issues and the impact of Brexit. We discovered which European country has the friendliest hospitality and, as a nation, how we can do more to champion careers in the field. Our findings may surprise you: <a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/the-art-of-hospitality-report\/\" target=\"_blank\" rel=\"noopener noreferrer\">Preserving the Art of Hospitality in Post-Brexit Britain.<\/a><\/em><\/p>\n<hr>\n<div class=\"further-reading\">\n<div class=\"further-reading__title\"><img decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2019\/11\/further-reading-icon.png\" alt=\"coffee cup icon\"><\/p>\n<h3>Further Reading<\/h3>\n<\/div>\n<div class=\"further-reading__list\">\n<ul>\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/case-study-bobbins-cafe\/\" target=\"_blank\" rel=\"noopener noreferrer\">Case Study: Fostering a Happy and Safe Culture at Bobbins Cafe<\/a><\/li>\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/case-study-whitakers-chocolates\/\" target=\"_blank\" rel=\"noopener noreferrer\">Case Study: Health, Safety &amp; food Hygiene at Whitakers Chocolates<\/a><\/li>\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/food-hygiene\/\" target=\"_blank\" rel=\"noopener noreferrer\">Online Food Hygiene Training Courses for Hospitality<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this case study, we look at how food hygiene and other compliance training courses help to make the &#8216;best pub in the country.&#8217;<\/p>\n","protected":false},"author":27,"featured_media":42264,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[13533,1919,773,97],"class_list":["post-42258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food-hygiene","tag-case-studies","tag-high-speed-training-news","tag-hospitality","tag-training"],"acf":{"schema_disabled":false,"schema_properties_FAQPage_question_answer":null,"schema_properties_HowTo_howto_tools":null,"schema_properties_HowTo_howto_supplies":null,"schema_properties_HowTo_howto_steps":null,"schema_properties_WebPage_cssSelector":null,"schema_sameAs_repeater":null,"schema_custom_json_repeater":null,"schema_custom_json_override":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.5 (Yoast SEO v19.12) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Food Hygiene Case Study | The Red Lion &amp; 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