The CQC visits all health and social care providers as part of their regular regulation and inspection programme. This includes hospitals, GPs and doctors, care homes, and mental health services, among others. They then provide the establishment with one of four ratings which can help people compare and make choices about their care. The four ratings are outstanding, good, requires improvement, <\/strong>and inadequate.<\/strong> If a rating is inadequate, the CQC will take action against the organisation or the person that runs it.<\/p>\n\n\n The CQC have developed fundamental standards to help them with inspecting and regulating health and social care services. These standards set out what good and outstanding levels of care look like, and provide a quality benchmark that the level of care must never fall below. <\/p>\n\n\n\n Adhering to the CQC standards will not only enable your establishment to achieve a high rating, it will also, more importantly, ensure that everyone receives the quality of care and treatment that they deserve.<\/p>\n\n\n\n For a CQC inspection, care establishments must be able to prove that they adhere to the fundamental standards. The inspections focus on the experiences<\/strong> that people have: inspectors will observe care and talk to people who receive care, as well as their family and carers. They will also look at records and speak with staff, as well as comparing against the regulations, to reach their judgements.<\/p>\n\n\n\n The CQC will not notify care establishments that they are visiting, unless there is good reason to. This ensures they can get the best picture of how the service operates. Most adult social care, hospital, and domiciliary care services will be inspected at least once a year. Because their inspections are unannounced, you don\u2019t have to send the CQC any information before an inspection. However, they may ask for it during or after the visit, so maintaining accurate records is essential.\u00a0<\/p>\n\n\n\n Learn more about what to expect from a CQC inspection here<\/a>.<\/p>\n\n\n\n You should also consider, and prepare for, the key lines of enquiry that the CQC will pursue as part of their inspection.<\/p>\n\n\n In order to meet their aim of ensuring that everyone receives safe, effective, high quality care, and to provide a framework for inspecting and regulating services, the CQC introduced KLOE as part of their inspection process. KLOE refers to key lines of enquiry, and the process centres around five key questions which inspectors use to determine whether a service is fulfilling their duties for care.<\/p>\n\n\n\n The inspectors will use prompts to investigate their enquiries and determine how a service operates and is performing. For example, to satisfy whether a service is safe, they can ask to see evidence of DBS checks or evidence that staffing levels and skill mix are planned, and reviewed, so that people receive safe care and treatment at all times. Alternatively, to determine whether a service is responsive, they will observe how the service is delivered and coordinated to be accessible and responsive to people with complex needs. <\/p>\n\n\n\n There is a wide range of prompts that the CQC can use to determine whether a service satisfies the KLOEs and provide a rating, both for healthcare<\/a> and for adult social care services. <\/a>Each KLOE has its own requirements and evidence can be gathered anywhere from observations to requesting evidence of your reporting systems. How your health or social care establishment performs on KLOEs is really important for your rating, so remaining aware of what the CQC looks for and delivering high quality services at all times is essential.<\/p>\n\n\n\n The CQC regulates and inspects health and social care services in England and helps people to choose where they want to receive their care. Remaining aware of KLOEs and their prompts, and always operating in accordance with the CQC fundamental standards, will ensure you are prepared for inspections and demonstrate your commitment to high quality, effective care.<\/em><\/p>\n\n\n\n The Care Quality Commission (CQC) regulates and inspects health and social care services. We outline the CQC fundamental standards and the 5 KLOEs, here.<\/p>\n","protected":false},"author":23,"featured_media":47362,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[76],"class_list":["post-47336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-safeguarding","tag-safeguarding-adults"],"acf":{"schema_disabled":false,"schema_properties_FAQPage_question_answer":null,"schema_properties_HowTo_howto_tools":null,"schema_properties_HowTo_howto_supplies":null,"schema_properties_HowTo_howto_steps":null,"schema_properties_WebPage_cssSelector":null,"schema_sameAs_repeater":null,"schema_custom_json_repeater":null,"schema_custom_json_override":false},"yoast_head":"\n![\"Nurse](\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2020\/10\/blood-pressure.jpg\")
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\n\n\n\nWhat are the CQC Fundamental Standards?<\/h2>\n\n\n\n
Everyone who receives care has the right to expect the following thirteen standards:<\/h4>\n\n\n\n
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![\"Carer](\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2020\/10\/retirement-home.jpg\")
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\n\n\n\nHow Can Care Providers Prepare for CQC Inspections?<\/h2>\n\n\n\n
To ensure that you are ready for an inspection whenever one should occur, the CQC recommend the following:<\/h4>\n\n\n\n
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![\"Young](\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2020\/10\/boy-with-downs-syndrome.jpg\")
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\n\n\n\nWhat are the 5 KLOEs?<\/h2>\n\n\n\n
The five key lines of enquiry will determine whether a service is:<\/h4>\n\n\n\n
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\n\n\n\nFurther Resources:<\/h3>\n\n\n\n
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