{"id":80179,"date":"2025-08-20T09:30:00","date_gmt":"2025-08-20T08:30:00","guid":{"rendered":"https:\/\/www.highspeedtraining.co.uk\/hub\/?p=80179"},"modified":"2025-08-21T08:12:43","modified_gmt":"2025-08-21T07:12:43","slug":"neglect-in-care-homes","status":"publish","type":"post","link":"https:\/\/www.highspeedtraining.co.uk\/hub\/neglect-in-care-homes\/","title":{"rendered":"Guidance on Neglect in Care Homes"},"content":{"rendered":"\n<p>Adults in care homes have the right to be treated with respect, care and dignity. They must be able to trust those around them to maintain their safety and act in their best interests. Unfortunately, this is not always the case and those in care homes can be subjected to abuse and neglect in the very environment in which they should be protected. In this article we will outline what neglect is and why it is a serious safeguarding issue in care homes. We will also explore signs of neglect that you can look out for and how to report any safeguarding concerns that you may have.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-neglect\">What is Neglect?<\/h2>\n\n\n\n<p>Neglect is the persistent failure to meet an individual\u2019s basic physical and\/or psychological needs. Neglect is often associated with children as their youth typically means they cannot fulfil these basic needs themselves. However, vulnerable adults such as those in a care home, can also be neglected. It may manifest as them not being given enough food, being left without help to wash or change clothes or not being given the necessary medical attention.&nbsp;<\/p>\n\n\n\n<p>Neglect in care homes is a wide spread and serious issue. In 2024 the <a href=\"https:\/\/www.bbc.co.uk\/news\/articles\/c4ngegrlwvgo#:~:text=BBC%20England%27s%20data%20journalism%20team%20analysed%20Care%20Quality%20Commission%20(CQC)%20statistics%20and%20found%20the%20regulator%20now%20regards%20more%20than%202%2C500%20care%20homes%20across%20England%20as%20%22requiring%20improvement%22.\" target=\"_blank\" rel=\"noreferrer noopener\">BBC<\/a> analysed statistics from the <a href=\"https:\/\/www.cqc.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Care Quality Commission<\/a> (CQC) and found that more than 2,500 care homes across England were rated as \u2018requiring improvement,\u2019 the second lowest score rating available. In the same year there were 194 care homes across England that were deemed \u2018inadequate,\u2019 the lowest rating possible.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"295\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2025\/08\/neglect-care-1.jpg\" alt=\"Service user sitting alone in a care home\" class=\"wp-image-80187\"\/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/www.carerightsuk.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Care Rights UK<\/a>, a charity focused on promoting the rights of older people in care, highlights the lack of <a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/what-is-person-centred-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">person centred care<\/a>, inadequate training and poor staff retention as notable factors in people receiving poor care. The charity argues that as a result of this people receive institutionalised care instead of personalised care, training levels are inconsistent which can have dangerous consequences and high staff turnover leads to impersonal care due to staff being unable to build lasting relationships. It\u2019s important to remember that neglect in care homes isn\u2019t always a conscious choice made by staff. Whilst this in no way justifies the inadequate provision of care, it highlights how improvement must also occur at a systemic level. For example, providing <a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/health-and-social-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">comprehensive training<\/a>, ensuring all staff have a liveable wage and guaranteeing adequate staffing levels can all have a positive impact on reducing the risk of neglect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-examples-and-signs-of-neglect-in-care-homes\">Examples and Signs of Neglect in Care Homes<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.ageuk.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Age UK<\/a> notes that there is no overarching definition of abuse or neglect. Nevertheless, they argue that local authorities should not limit their view of what constitutes abuse or neglect as they can take many forms. Abuse of any kind can be hard to spot, however it can be particularly difficult with those living in a care home. Viable excuses may be given, pre-existing conditions may be blamed or the individual themselves may not be able to communicate what is happening to them. It\u2019s therefore vital that you have an understanding of the abuse or neglect that someone may be subjected to in a care home and how to spot the signs.<\/p>\n\n\n\n<p>Below you will find examples of the kind of neglect or abuse that someone may experience in a care home as well as the potential indicators that it is happening.&nbsp;<\/p>\n\n\n\n<div class=\"accordion\">\n    <h3>\n        Psychological Abuse        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Psychological abuse includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emotional abuse<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Threats of harm or abandonment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deprivation of contact<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Humiliation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Blaming<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coercion<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intimidation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Isolation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verbal abuse<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of psychological abuse include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low self-esteem<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A change in personality, such as becoming uncharacteristically withdrawn or quiet\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uncooperative and aggressive behaviour<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A change in appetite<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insomnia<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A change in behaviour when a particular person\/member of staff is present<\/span><\/li>\n<\/ul>\n    <\/div>\n        <h3>\n        Physical Abuse        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Physical abuse includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assault<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hitting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slapping<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pushing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Misuse of medication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restraint<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inappropriate physical sanctions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of physical abuse include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Frequent injuries with no explanation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Injuries that are inconsistent with a person\u2019s lifestyle<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A change in behaviour when a particular person\/member of staff is present<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unexplained falls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bruising, cuts, burns and\/or marks on the body<\/span><\/li>\n<\/ul>\n    <\/div>\n        <h3>\n        Sexual Abuse        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Sexual abuse includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rape<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inappropriate touching<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sexual assault<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indecent exposure<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sexual teasing and innuendo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sexual activity that the person lacks the capacity to consent to<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of sexual abuse include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bruising to the thighs, buttocks and upper arms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Torn, stained or bloody underclothing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bleeding or sensitivity in the genital area<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Difficultly walking or sitting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Infections or sexually transmitted diseases<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fear of receiving help with personal care<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A change in behaviour when a particular person\/member of staff is present<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reluctance to be alone with a particular person\/member of staff<\/span><\/li>\n<\/ul>\n    <\/div>\n        <h3>\n        Financial and Economic Abuse        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Financial and economic abuse includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Having money or property stolen<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Being defrauded<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Being put under pressure in relation to money<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Having money misused<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of financial abuse include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Changes in living conditions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unexplained money shortages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing personal possessions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unexplained loss of or misplaced financial documents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recent addition of someone authorised to access the person\u2019s bank account<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sudden or unexpected changes in a will<\/span><\/li>\n<\/ul>\n    <\/div>\n        <h3>\n        Discriminatory Abuse        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Discriminatory abuse includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verbal abuse, derogatory remarks or inappropriate use of language related to a protected characteristic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Denying access to communication aids<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Harassment or deliberate exclusion due to a protected characteristic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Denying basic rights to healthcare due to a protected characteristic\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of discriminatory abuse include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The person appears withdrawn and isolated<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expression of anger, frustration, fear or anxiety<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A lack of personalised care that accommodates a protected characteristic<\/span><\/li>\n<\/ul>\n    <\/div>\n        <h3>\n        Organisational Abuse        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Organisational abuse includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Neglect and poor care<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On-going ill treatment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Authoritarian management or rigid regimes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insufficient staff or high turnover<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abusive and disrespectful attitudes towards those using the service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of respect for dignity and privacy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not taking account of an individual\u2019s cultural, religious or ethnic needs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failure to respond to complaints<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failure to respond to abuse<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of discriminatory abuse include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poor <\/span><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/record-keeping-in-health-and-social-care\/\"><span style=\"font-weight: 400;\">record-keeping<\/span><\/a><span style=\"font-weight: 400;\"> and missing documents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of flexibility and choice for people using the service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inadequate staffing levels<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Absence of visitors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Few social, recreational and educational activities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Public discussions of personal matters<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Absence of individual care plans<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of management overview and support<\/span><\/li>\n<\/ul>\n    <\/div>\n        <h3>\n        Neglect and Acts of Omission        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2015\/09\/down53.png\" alt=\"drop down menu\" width=\"24\" height=\"24\" \/>\n    <\/h3>\n    <div>\n    <p><span style=\"font-weight: 400;\">Neglect and acts of omission includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ignoring medical, emotional, or physical care needs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failing to provide access to appropriate healthcare or support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withholding the necessities of life (i.e. medication, nutrition, heating)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limiting access to assistive equipment (i.e. hearing aids, walking aids, dentures)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not taking account of an individual\u2019s cultural, religious or ethnic needs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ignoring or isolating the person<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preventing the person from making their own decisions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failure to ensure privacy and dignity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refusal of access to visitors<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Possible indicators of neglect and acts of omission include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A dirty or unhygienic environment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poor personal hygiene<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pressure\/bed sores<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Malnutrition or unexplained weight loss<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Untreated injuries and medical problems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inconsistent or reluctant contact with medical and social care organisations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inadequate clothing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accumulation of untaken medication<\/span><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n\n\n<div class=\"wp-block-gutenberg-hst-block-experttip tip__box\"><div class=\"tip__title__container\"><div class=\"tip__title__text\"><div class=\"tip__title__icon\"><img decoding=\"async\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/plugins\/hub-custom-blocks-plugin\/expert-tip-icon.png\" alt=\"Expert Icon\"\/><\/div><h3>Want to Learn More?<\/h3><\/div><\/div><p>Our wide range of <a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/health-and-social-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">Health and Social Care courses<\/a> will provide you with the skills to deliver compassionate care. With everything from <a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/safeguarding\/advanced-safeguarding-adults-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advanced Safeguarding Adults<\/a> to <a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/health-and-safety\/infection-prevention-control-icp-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infection Prevention &amp; Control (IPC) Training<\/a>, our training will provide you with the tools to effectively safeguard those in your care.<\/p><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-reporting-safeguarding-issues-in-care-homes\">Reporting Safeguarding Issues in Care Homes<\/h2>\n\n\n\n<p>If you have safeguarding concerns about a care home then it is vital that you report those concerns to reduce or prevent future undue harm. How you go about reporting a safeguarding issue will vary depending on who you are.&nbsp;<\/p>\n\n\n\n<p><strong>For friends and family<\/strong><\/p>\n\n\n\n<p>If you suspect that someone you know who lives in a care home is being subjected to abuse then you should follow the steps below:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Speak to the individual in private. Mention your concerns and any signs of abuse that you have noticed. Let them talk openly and don\u2019t rush them, someone who is being abused may be hesitant to talk about it or may not even be aware that they are being abused.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Stay calm as they talk to you. It can be distressing to hear how someone is suffering, especially if that person is a loved one, however you need to gather as much information as you can and becoming upset may cause them to stop telling you out of fear of upsetting you further.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Listen to what they want to happen next. If you are concerned about the immediate health and safety of the individual then you should contact their GP or the emergency services on 999. If there is no immediate risk then you should listen to what they want you to do next. You can also use this as an opportunity to explain what options are available.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>If the person confirms abuse has occurred there are a few different options available to you. You may choose to contact a senior member of staff to inform them of the situation and place a <a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/complaints-procedures-in-health-and-social-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">complaint<\/a>. You can also contact the individual\u2019s GP or social worker or reach out to the local council and ask for the adult safeguarding coordinator. Depending on the situation you may need to speak to the police as some forms of abuse are crimes and so they will need to be involved. The charity <a href=\"https:\/\/wearehourglass.org\/hourglass-services\" target=\"_blank\" rel=\"noreferrer noopener\">Hourglass<\/a> which seeks to end the harm and abuse of older people, has a 24\/7 helpline which you can contact on <strong>0808 808 8141<\/strong> for further information and support.&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"295\" src=\"https:\/\/www.highspeedtraining.co.uk\/hub\/wp-content\/uploads\/2025\/08\/neglect-care-2.jpg\" alt=\"Care worker helping a patient\" class=\"wp-image-80188\"\/><\/figure><\/div>\n\n\n<p><strong>For staff<\/strong><\/p>\n\n\n\n<p>If you work in a care home and have safeguarding concerns then this may constitute <a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/whistleblowing-safeguarding-adults-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">whistleblowing<\/a> and the process is likely to be different to the one above. Each care home should have its own whistleblowing policy so it\u2019s important that you check the proper procedure first, however it\u2019s likely that the steps will include:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Raise your concerns with your line manager or the <a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/what-is-a-designated-safeguarding-lead\/\" target=\"_blank\" rel=\"noreferrer noopener\">Designated Safeguarding Lead<\/a> (DSL) within your organisation. Explain your concerns as objectively and informatively as possible.<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>If, for whatever reason, you do not feel comfortable raising your concerns internally, you can \u2018blow the whistle\u2019 to a prescribed body such as the <a href=\"https:\/\/www.cqc.org.uk\/contact-us\/report-concern\/report-concern-if-you-are-member-staff\" target=\"_blank\" rel=\"noreferrer noopener\">Care Quality Commission<\/a> (CQC) or <a href=\"https:\/\/www.england.nhs.uk\/ourwork\/freedom-to-speak-up\/how-to-speak-up-to-us-about-other-nhs-organisations\/\" target=\"_blank\" rel=\"noreferrer noopener\">NHS England<\/a>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p><strong>If you suspect that someone is in risk of immediate danger or harm you should call the emergency services on 999.&nbsp;<\/strong><\/p>\n\n\n\n<p>If you think that you are being abused or neglected you should talk to a friend, family member, care worker or GP about your situation. They may have an understanding of the situation and be able to take steps to improve your situation. If you believe a crime is being committed you should call the police on 999 or ask someone you trust to do so. You can also contact <a href=\"https:\/\/wearehourglass.org\/hourglass-services\" target=\"_blank\" rel=\"noreferrer noopener\">Hourglass<\/a> if you are an older person living in a care home on <strong>0808 808 8141<\/strong> for advice.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>Those living in care homes represent some of the most vulnerable individuals in society. Just like anyone else in the world, these individuals deserve to live a life of safety, free from abuse and neglect. In order to prevent further undue harm from neglect, it\u2019s vital that you are aware of the different types of abuse vulnerable adults can be subjected to, the signs that they may be being abused and what steps you should take to inform the necessary people and prevent further harm.&nbsp;<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-further-resources\">Further Resources:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/whistleblowing-safeguarding-adults-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Whistleblowing on Safeguarding Adults: Why is it Important in Healthcare?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/hub\/duty-of-care-in-health-and-social-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">Duty of Care in Health and Social Care: Responsibilities &amp; Examples<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.highspeedtraining.co.uk\/courses\/health-and-social-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">Health and Social Care Courses<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Neglect in care homes is a wide spread and serious issue. We explore the signs of neglect and how to report any concerns that you may have here.<\/p>\n","protected":false},"author":72,"featured_media":80193,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[76],"class_list":["post-80179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-safeguarding","tag-safeguarding-adults"],"acf":{"schema_disabled":false,"schema_properties_FAQPage_question_answer":null,"schema_properties_HowTo_howto_tools":null,"schema_properties_HowTo_howto_supplies":null,"schema_properties_HowTo_howto_steps":null,"schema_properties_WebPage_cssSelector":null,"schema_sameAs_repeater":null,"schema_custom_json_repeater":null,"schema_custom_json_override":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.5 (Yoast SEO v19.12) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Neglect in Care Homes | Signs, Examples &amp; How to Report It<\/title>\n<meta name=\"description\" content=\"Neglect in care homes is a wide spread and serious issue. 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