We are looking for a Customer Onboarding Administrator to join our team to help support, advise and train our B2B clients.

Customer Service
£19k - £23k

About Us

High Speed Training are a team of over 50 people who are striving to fulfil our mission: Deliver training that helps people to be engaged, effective and safe in the career they’ve chosen.

To do this, we create online training courses that help customers across a wide-range of subjects and sectors. Having trained over a million people, we’re always looking to create new ways of engaging with our learners, and we’re looking forward to training the next million.

Telephone with headset Office worker looking at computer screen Office worker talking on headset

Your role in the team

This is a new and exciting role that will sit within our customer-focused team. You will be responsible for helping support the customer experience by training new and existing clients on the system tools that we offer.

A day in the role might involve:

  • Completing daily onboarding calls with new customers
  • Advising customers on set-up solutions for their account
  • Training users on how to complete functions within our system
  • Managing daily requests from managers via email and phone about their account
  • Supporting managers on tasks for their account, providing reports where necessary
  • Relaying customer feedback to appropriate teams in the company
  • Requesting regular feedback from customers on the onboarding process
  • Helping to design and implement onboarding resources to support the customer
  • Working with appropriate teams in onboarding features within our system
  • Collaborating with the team on projects to help boost customer satisfaction

What we’re looking for

  • Passionate about providing a high standard of customer service
  • Strong team player
  • Competent in using computer systems
  • Excellent time management skills in order to prioritise workload
  • Can apply a problem solving approach to customer queries
  • Strong attention to detail and accuracy when relaying information to both the customer and the company
  • Effective communicator both via telephone and email
  • Excellent rapport building skills
  • Able to adapt to new ways of working
  • Self-motivated and driven to complete daily tasks and meet deadlines
  • Confident and innovative when proposing new ways of working
  • Reflective attitude to own approach

Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too and we work hard to ensure our mission is at the forefront of what we do.

We'll welcome you on-board with 24 days holiday (plus 8 bank holidays), free life insurance (which covers 4-times your salary), private medical insurance for you and your family, an attractive pension package to help you save plenty, a great annual bonus scheme, the latest mobile phone and contract (that’s on us!), and a staff benefits scheme (with over 250 discounts and offers available). Plus, a 12% discount on Annual M-Cards will save you money getting to work and getting around the area. And if you see the journey to work as part of your fitness regime, you'll be able to benefit from our Cycle to Work scheme.

We also hold regular social events, setup by our own activity committee, so everything from escape rooms, meals out, bowling, cocktail making and much more have been organised.

High Speed Training in Ilkley

The picturesque town of Ilkley is situated in the Wharfe Valley, at the southern end of the Yorkshire Dales. The town is famous for its moor and you'll find fantastic countryside and walks for all abilities on our doorstep. The town is also home to one of the largest cycling clubs in the country.

At around a 25 minute commute from Leeds city central (by rail) and easily accessible by road, our main office is in a great location to enjoy all this.

Still reading? We'd love to hear from you!

If you fancy taking on an exciting new role, with great perks and an even greater team, then we would love to hear from you.