Customer Support Administrator

Based in Ilkley, West Yorkshire | Salary from £16k - £19k per annum (based on previous experience)

We are looking for an approachable Customer Support Administrator to join the team and provide a fantastic service to all of our learners.

What will you be doing?

You’ll work alongside a customer-focused team supporting our lovely learners via email, on the phone and through our social media pages.

We don’t want to brag (too much), but our customers do love us, and that’s because our service is genuine and responsive. Our Customer Support Administrators are encouraged to use their initiative and judgement to help customers and to build relationships with our learners.

A day in the role might involve:

  • Helping and communicating with our learners to access their training via email, telephone and social media pages
  • Assisting learners with technical issues and liaising with the relevant departments to log said issues
  • Assisting learners who are stuck on part of the course or a question and guiding them through so the learner fully understands and is confident to continue
  • Assisting learners with the sign up process and making sure the Account Managers are aware of any sign-up problems
  • Actioning and communicating any problems with learner certificates
  • Communicating with the Content Team in order to keep up with new releases, content queries and legislation changes
  • Communicating any customer queries or complaints that the Support Team may need assistance with to the Content Team
  • Maintaining a strong level of communication with the Sales and Account Management Team to ensure that the teams are running in conjunction with each other

Like how that sounds?

It’d be great if you had customer service experience, but we’re not necessarily looking for that - just the right person for the role.

If this sounds like you, we encourage you to apply:

  • A genuine interest in working with and supporting customers
  • Excellent written and verbal communication skills
  • An organised and methodical approach
  • Motivation and drive to excel
  • The ability to work collaboratively and individually
  • A polite, patient, tactful and friendly attitude
  • A pleasant phone manner and relationship building skills
  • A quick-thinking, lively and positive outlook;
  • Competence in using computer systems and Microsoft Office
  • The initiative to problem-solve and adapt to situations
  • Accuracy when inputting data
  • Commitment to your continuous development

Who are we?

At High Speed Training, we’re all about education - yours, ours, and our customers.

We provide accessible e-learning in a wide range of subjects, from food safety to leadership and management, to over 700,000 certificated learners. Our client base is packed with big name brands from across the UK (and further) and we’ve got over 150 courses to offer them!

But it’s not just about e-learning, we’ve worked hard to create an enviable office culture!

Between the hours of 8.30-5.00, you’ll find us working hard. When it comes to your lunch break though we make sure you have everything you need to enjoy some time away from your desk, whether that’s reading or a game of air hockey.

Explore our website to meet the team and discover what it’s like to work for us at High Speed Training! Feel free to contact us for more information.


Ready to apply?

Send us your CV and cover letter to workforus@highspeedtraining.co.uk

Not sure what to put in your cover letter? Here are a few hints - we want to hear about:

  • Your previous customer service experience (don’t worry if you don’t have any).
  • You! We want to know about your hobbies, any skills or experiences you think have made you great, and why our opportunity appeals to you.
Apply now!