Customer Support Administrator

Based in Ilkley, West Yorkshire | Salary upto £19k per annum (based on previous experience)

We are looking for a Customer Support Administrator to join the team and provide a fantastic service to all of our learners.

What will you be doing?

You’ll work alongside a customer-focused team supporting our lovely learners via email, live chat, on the phone, and through our social media pages.

We pride ourselves on our high standard of customer service, and we need some extra help to improve our service even more!

Our Customer Support Administrators are encouraged to use their initiative and judgement to help customers and to build relationships with our learners.

A day in the role might involve:

  • Helping and communicating with our learners to access their training via email, telephone, live chat and social media pages
  • Assisting learners with technical issues and liaising with the relevant departments to log said issues
  • Assisting learners who are stuck on part of the course or a question and guiding them through so the learner fully understands and is confident to continue
  • Assisting learners with the sign up process and making sure the Account Managers are aware of any sign-up problems
  • Actioning and communicating any problems with learner certificates
  • Communicating with the Content Team in order to keep up with new releases, content queries and legislation changes
  • Communicating any customer queries or complaints that the Support Team may need assistance with to the Content Team
  • Maintaining a strong level of communication with the Sales and Account Management Team to ensure that the teams are running in conjunction with each other

Like how that sounds?

It’d be great if you had customer service experience, but we’re not necessarily looking for that - just the right person for the role.

If this sounds like you, we encourage you to apply:

  • A genuine interest in working with and supporting customers
  • Excellent written and verbal communication skills
  • An organised and methodical approach
  • Motivation and drive to excel
  • The ability to work collaboratively and individually
  • A polite, patient, tactful and friendly attitude
  • A pleasant phone manner and relationship building skills
  • A quick-thinking, lively and positive outlook
  • Competence in using computer systems and Microsoft Office
  • The initiative to problem-solve and adapt to situations
  • Accuracy when inputting data
  • Commitment to your continuous development

Who are we?

At High Speed Training, we’re all about education - yours, ours, and our customers.

We provide accessible e-learning in a wide range of subjects, from food safety to safeguarding to over 1 million certificated learners. Our client base is packed with big name brands from across the UK (and further) and we’ve got over 160 courses to offer them!

What Will you get?

  • Regular Staff events including bowling, cocktail making and comedy nights.
  • 24 days holiday plus bank holidays. Bon voyage!
  • Free life insurance and optional private medical cover for you and your immediate family.
  • Individual training budgets. Seen a great course you'd like to take? That’s on us!
  • A range of activities to help you relax on your lunchbreak. Love darts or retro gaming? We’ve got it covered!
  • We provide you with the latest mobile phone and contract. No more monthly bills!
  • Emphasis on the work, rest and play balance; progress is based on hard work, not long hours.
  • Pension contribution scheme
  • Ever wanted to visit the Yorkshire Dales? Our head office is on the doorstep of the dales for when you come to visit.
  • Over 250 corporate discounts.
  • 12% discount on Corporate Annual M-Card.
  • Free 24/7 access to our Employee Assistance Programme.

Explore our website to meet the team and discover what it’s like to work for us at High Speed Training! Feel free to contact us for more information.


Ready to apply?

Send us your CV and cover letter to workforus@highspeedtraining.co.uk

Not sure what to put in your cover letter? Here are a few hints - we want to hear about:

  • Your previous customer service experience (don’t worry if you don’t have any).
  • You! We want to know about your hobbies, any skills or experiences you think have made you great, and why our opportunity appeals to you.
Apply now!