We are looking for an Internal Account Manager to join our team.

£24 - £29K 

If you are looking for an exciting new opportunity why not find out more.

About Us

High Speed Training is a team of over 70 people who are striving to fulfil our mission: Deliver training that helps people to be engaged, effective and safe in the career they’ve chosen.

To do this, we create online training courses that help customers across a wide-range of subjects and sectors. Having trained nearly 2 million people, we’re always looking to create new ways of engaging with our learners, and we’re looking forward to training the next million.

Find out more

Your role in the team

Are you passionate about building strong relationships with customers? 

We’re looking for an Internal Account Manager to join our Customer Success team, taking responsibility for winning new business as well as growing incremental revenues across our existing customer base. You’ll grow and manage a portfolio of SMEs and build a strategic relationship with them by  account reviews, gaining share of wallet, upselling and cross selling course content to increase their lifetime value.

This is a great opportunity for someone with a genuine desire to increase revenue through sales and building strong relationships. It’s an exciting time for our growing business, we have ambitious plans and are looking for passionate and dedicated individuals with consultative sales skills to help us achieve our mission.

Key Responsibilities:

  • Retain and grow an account portfolio in order to hit team revenue targets by introducing customers to our products, identifying opportunities, competitive win backs and gaining referrals
  • Develop long term profitable relationships with customers to ensure full growth potential of your portfolio
  • Acquire a thorough understanding of customers needs and requirements through a consultative approach
  • Work on key campaigns in order to increase revenue from our current customers
  • Conduct online client review meetings, coordinating customer feedback
  • Provide feedback on products, the market and competitor activity 
  • Deliver against all agreed company and department OKRs and service levels, supplying accurate and timely reporting as required
  • Produce and work to account development plans / quarterly sales presentations, team objectives and the company’s core values

What we're looking for

  • Strong account management experience, working with a number of large accounts through a consultancy style approach. 
  • Ideally your experience will be within the business to business sectors
  • Excellent written and verbal communication skills, able to communicate effectively with internal and external stakeholders
  • Tenacious with a desire to exceed expectations 
  • Ability to re-plan and refocus efforts if OKRs are not achieved
  • Highly organised and efficient, able to manage and prioritise work effectively, with a good attention to detail
  • Using core Microsoft Office applications including the ability to analyse and interpret Excel spreadsheets

Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need for a rewarding career with a team who are passionate about what they do. This is backed by our recent 3 star accreditation, the highest accolade from Best Companies achieved through our ‘world class’ levels of engagement.

We are fully committed to supporting our staff to work in a flexible way that allows them to balance all of their commitments both inside and outside of work. As we move forward and grow we are committed to supporting our teams to work in a way that lets them be at their best, whether that’s on-site or remotely anywhere in the UK, traditional or flexible working hours.

We'll welcome you on-board with 24 days holiday (plus 8 bank holidays) with the opportunity to buy additional holiday if you fancy an extended break, a great annual bonus scheme, the latest mobile phone and contract (that’s on us!), and a staff benefits scheme (with over 250 discounts and offers available).

We also offer free life insurance (which covers 4-times your salary), private medical insurance for you and your family and an attractive pension package.

Having fun both inside and outside work is really important to us so we have a highly motivated social committee who organise regular social events which previously ranged from escape rooms, meals out and bowling to Tough Mudders. They’ve even worked hard to keep the fun going virtually since we’ve all been unable to get together.

Our head office is in Ilkley, West Yorkshire. In response to Covid-19 we are currently operating as a fully remote business. We are following government guidelines closely and all employees are working from home wherever possible until further notice. We are open to applications no matter where you are located in the UK and we have moved our interview and onboarding process to be fully virtual.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of age, disability, race, religion or belief, gender reassignment, marital and civil partnership status, pregnancy and maternity, sex or sexual orientation.

Having been awarded the prestigious accolade from Best Companies for our ‘world class’ levels of engagement, we recently secured our place as the 3rd best company to work for in the Education and Training sector and as the 13th best mid-sized company to work for in the UK and we have no plans to stop there.

World Class Company to Work For 2021 Education and Training's Top 10 Organisations to Work For 2021 UK's Top 25 Best Small Companies to Work For 2021

High Speed Training in Ilkley

The picturesque town of Ilkley is situated in the Wharfe Valley, at the southern end of the Yorkshire Dales. The town is famous for its moor and you'll find fantastic countryside and walks for all abilities on our doorstep. The town is also home to one of the largest cycling clubs in the country.

At around a 25 minute commute from Leeds city central (by rail) and easily accessible by road, our main office is in a great location to enjoy all this.