High Speed Training are a team of over 50 people who are striving to fulfil our mission: Deliver training that helps people to be engaged, effective and safe in the career they’ve chosen.
To do this, we create online training courses that help customers across a wide-range of subjects and sectors. Having trained over a million people, we’re always looking to create new ways of engaging with our learners, and we’re looking forward to training the next million.
You’ll work alongside a customer-focused team supporting our lovely learners via email, live chat, on the phone, and through our social media pages. We pride ourselves on our high standard of customer service, and we need some extra help to improve our service even more!
Everyone here is encouraged to use their initiative and judgement to help customers and to build relationships with our learners.
A day in the role might involve:
Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too and we work hard to ensure our mission is at the forefront of what we do.
We'll welcome you on-board with 24 days holiday (plus 8 bank holidays), free life insurance (which covers 4-times your salary), private medical insurance for you and your family, an attractive pension package to help you save plenty, a great annual bonus scheme, the latest mobile phone and contract (that’s on us!), and a staff benefits scheme (with over 250 discounts and offers available). Plus, a 12% discount on Annual M-Cards will save you money getting to work and getting around the area. And if you see the journey to work as part of your fitness regime, you'll be able to benefit from our Cycle to Work scheme.
We also hold regular social events, setup by our own activity committee, so everything from escape rooms, meals out, bowling, cocktail making and much more have been organised.
The picturesque town of Ilkley is situated in the Wharfe Valley, at the southern end of the Yorkshire Dales. The town is famous for its moor and you'll find fantastic countryside and walks for all abilities on our doorstep. The town is also home to one of the largest cycling clubs in the country.
At around a 25 minute commute from Leeds city central (by rail) and easily accessible by road, our main office is in a great location to enjoy all this.
If you fancy taking on an exciting new role, with great perks and an even greater team, then we would love to hear from you.