WE ARE LOOKING FOR A SHARED SERVICE MANAGER TO JOIN OUR TEAM.

£34k - £40k
Finance - Corporate Services

About Us

High Speed Training is a team of over 50 people who are striving to fulfil our mission: Deliver training that helps people to be engaged, effective and safe in the career they’ve chosen.

To do this, we create online training courses that help customers across a wide-range of subjects and sectors. Having trained over a million people, we’re always looking to create new ways of engaging with our learners, and we’re looking forward to training the next million.

Your role in the team

A newly created role, the Shared Service Manager is responsible for leading a team to provide excellent administrative support to a number of key stakeholders. The role requires balancing a number of competing priorities to ensure good outcomes and excellent stakeholder management. The Shared Service Manager has a significant focus on process improvement and efficiency to provide a first class service experience internally and externally. The role will work closely with other teams across the business as required.

Main purposes of role:

  • Setting up and managing a team of shared service administrators to provide a responsive administration service across a number of business areas.
  • Building relationships with key stakeholders within those teams.
  • Providing opportunities for team development, using excellent coaching skills to understand the differing development needs of team members.
  • Process improvement - continually looking to increase the efficiency and accuracy of team processes.

As our Shared Service Manager you will be responsible for:

People Management:

  • Prioritisation of work - ensuring all team members have clear direction in their day to day role and required service level is provided to stakeholder teams.
  • Team development - ensuring team members have personal development plans in place and are actively increasing their knowledge and skills.
  • Regular liaison with key stakeholders, in particular Management Accountant, Legal & Compliance Manager and the HR team to ensure a good understanding of priorities and upcoming work.

Administration Management:

  • Support the provision of certificate batch production, accounts, HR, L&C and facilities administration, balancing resources as required.
  • Taking an active role in completing tasks to support the team, provide additional capacity and enable service levels to be met.

Innovation and Improvement:

  • Focus on continuous improvement and development, with a specific focus on increased accuracy and/or efficiency.
  • Agree and continuously review SLAs with stakeholder teams.
  • Maintain knowledge of external developments which may impact HST and recommend appropriate response.
  • Work across the business to support projects as required.

What we're looking for

  • Stakeholder management - ability to balance competing priorities
  • Experience of coaching and developing a team in a shared service environment
  • Excellent analytical and numerical skills
  • Ability to multitask and reprioritise
  • Excellent oral and written communication skills

Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need for a rewarding and engaging career with a great team who are passionate about what they do.

We'll welcome you on-board with 24 days holiday (plus 8 bank holidays) with the opportunity to buy additional holiday if you fancy an extended break, a great annual bonus scheme, the latest mobile phone and contract (that’s on us!), and a staff benefits scheme (with over 250 discounts and offers available).

We also offer free life insurance (which covers 4-times your salary), private medical insurance for you and your family and an attractive pension package.

Having fun both inside and outside work is really important to us so we have a highly motivated social committee who organise regular social events ranging from escape rooms, meals out, bowling cinema outings, cocktail making and Tough Mudders to name a few.

Our head office is in Ilkley, West Yorkshire. In response to Covid-19 we are currently operating as a fully remote business. We are following government guidelines closely and all employees are working from home wherever possible until further notice.

At High Speed Training, we are a digital-first business and we are fully committed to supporting our staff to work in a flexible way that allows them to balance all of their commitments both inside and outside of work. Our positive engagement feedback confirms that we are doing a great job of this! As we move forward and grow we are committed to supporting our teams to work in a way that lets them be at their best, whether that’s on-site or remotely, traditional or flexible working hours. We are open to applications no matter where you are located and we have moved our interview and onboarding process to be fully virtual until further notice.

High Speed Training in Ilkley

The picturesque town of Ilkley is situated in the Wharfe Valley, at the southern end of the Yorkshire Dales. The town is famous for its moor and you'll find fantastic countryside and walks for all abilities on our doorstep. The town is also home to one of the largest cycling clubs in the country.

At around a 25 minute commute from Leeds city central (by rail) and easily accessible by road, our main office is in a great location to enjoy all this.