Supporting Businesses Through COVID-19
We want to reassure customers that all of our training courses are still available online and we are here to support our learners.
We've developed a range of courses and free resources to help our customers stay safe, effective and engaged during the COVID-19 pandemic.

Cancellations and Refunds


We try to make buying online training as easy and straightforward as we can but we understand that sometimes our courses might not be right for you.

If you are disappointed in any aspect of the training delivered by us we are happy to issue a full refund if you contact us within 14 days of your initial purchase. All we ask is you:

  • Let us know where we went wrong so we can try and make sure we get things right next time.
  • Return your certificate if you've completed your course.

If it has been longer than 14 days then refund requests are handled on a case by case basis. Please submit your cancellation and refund requests below.

We aim to deal with all requests swiftly and you should receive a response from our support within 30 minutes on average during working hours.

Cancellation and Refunds Request Form

Please enter your Order Details below to allow us to process your request.