I haven’t received my login details.
Once you’ve purchased your training your login details will be sent to your email address straight away. If you’ve not received an email from us please check your junk or spam folders. If you’re still experiencing trouble then please contact our friendly Support Team by calling 0333 006 7000 or emailing us at firstname.lastname@example.org
I’ve forgotten my password.
We will send your username and temporary password by email as soon as you purchase your training, if you are yet to login then please check your email account.
As soon as you login to your training you will be asked to choose a new password. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at email@example.com
Can I choose my username?
Upon purchase, our system will use your email address to generate your username. If you would like to choose your own username, then please get in touch with our Support Team before purchasing by calling 0333 006 7000 or emailing us at firstname.lastname@example.org
My employer has given me a company code and password, what do I do now?
I don't have a company code and password.
If your employer has registered for our Company Sign Ups feature then they should issue you with a company code and password that can be entered in to our Learning Management System.
Alternatively you should only require a username and password to access your training. These details can be entered in to our Learning Management System.
If you still need to purchase your training then please do so by adding the required training into your basket on the course product page.
I’m having problems completing my training.
If you are experiencing issues completing your course we recommend clearing your cache, which you can do on your browser. In most cases when you log back into your account you will be able to proceed without issue. If this doesn’t work and you’re still experiencing problems then please get in touch with our Support Team by calling 0333 006 7000 or emailing email@example.com
For the best experience we recommend completing our training using Google Chrome.