How may we help you?

About our courses

Which devices do your training courses work on?

You can access training on any electronic device as long as you have an internet connection.

Are your courses accredited?

Yes, all of our courses are certified by CPD (Continuing Professional Development). Additionally, many of our health and safety courses are approved by RoSPA (Royal Society for the Prevention of Accidents) and our range of food safety and hospitality courses are endorsed by the Institute of Hospitality. To check the accreditation of a particular course, please visit the relevant product page.

How many CPD points will I get after completing your training?

You typically gain 1 CPD point per hour of study. You can find a guide to how long we expect each course to take on the relevant product page.

Can I access the training material after I have completed my course?

Yes. You can use your username and password to login and review the training material even after completing the training.

Is there a time limit on completing the course?

No, there’s no time limit in which you must complete your training. You can split your training up over many different sessions if you wish, or complete it in one go. You’re free to learn entirely at your own pace.

Can I try the course before I purchase it?

Yes, you can register for a demo which allows you to complete part of the training for free. You can register for a demo by pressing the interactive demo button on the relevant product page of any of our courses.

I don’t live in the UK; can I still take a course?

Yes! Our courses can be taken from anywhere in the world, as long as you have a device with an internet connection. We’re happy to post completed course certificates to any country (but keep in mind that delivery may take a little longer). If you are taking the course from outside the UK, please check if your chosen course covers the legislation in your country.

Purchasing courses

How can I get started?

Getting started with your training couldn’t be easier! Just add your desired course(s) to your basket and check out. Once you've purchased you'll be able to login and get started. If you've purchased the course for someone else or you've purchased for multiple users, we'll email you their login details for you to distribute.

I want to purchase a number of courses for my employees, how do I do this?

If you’re purchasing training for your team then you need to add the number of courses you require to your basket. Once you’ve made the purchase you will be emailed a list of login details that you can distribute to your staff.

Can I pay by invoice?

Yes you can! The option to receive an invoice for your order will become available at the checkout, once your total basket quantity amounts to 5 or more courses. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at

We require payment within 30 days of the date of invoice.

Can I pay by PayPal?

Yes you can. Just choose the PayPal option when you are ready to check out. If you pay by PayPal, we will use your PayPal email address to create the username for your training account.

If I order multiple courses will I receive any discount?

Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:

  • If you purchase 10+ courses you receive a 10% discount
  • If you purchase 50+ courses you receive a 20% discount
  • If you purchase 100+ courses you receive a 30% discount
  • If you purchase 500+ courses you receive a 40% discount

To discuss your training requirements or budget in more detail, please contact our friendly sales team on 0333 006 7000.

I’m buying a course for someone else, what details do I need to enter?

When purchasing the training please enter the details of the cardholder. When the learner logs in for the first time they will be asked to enter their own details.

How do I purchase training if I am VAT exempt?

Please contact our Sales Team who will be able to process this for you. You can call on 0333 006 7000 or email us at

Logging in

I have purchased training and don’t know what to do next.

When you purchase training from us, we will send you full instructions on how to get started straight away. If you’ve not received an email from us please check your junk or spam folders. If you’re still experiencing trouble, then please contact our friendly Support Team by calling 0333 006 7000 or emailing us at

I’ve forgotten my password.

If you have purchased a single course, you will have chosen a password for yourself when you registered for an account. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at

If you have purchased multiple courses, the temporary passwords will have been sent to you by email when you purchased the training. As soon as the training is accessed, the learner will be asked to choose their own password. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at

My employer has given me a company code and password, what do I do now?

Once you have your company code and password you need to sign up for your training.

I don't have a company code and password.

If your employer has registered for our Company Sign Ups feature then they should issue you with a company code and password that can be entered in to our Learning Management System.

Alternatively you should only require a username and password to access your training. These details can be entered in to our Learning Management System.

If you still need to purchase your training then please do so by adding the required training into your basket on the course product page.

I’m having problems completing my training.

If you are experiencing issues completing your course we recommend clearing your cache, which you can do on your browser. In most cases when you log back into your account you will be able to proceed without issue. 

If this doesn’t work and you’re still experiencing problems then please get in touch with our Support Team by calling 0333 006 7000 or emailing

For the best experience we recommend completing our training using Google Chrome.

Assessments & Certificates

If I fail the course assessment, can I do it again?

Yes. If you don’t pass, don’t worry! You can take the assessment as many times as you need with no extra charge.

When will I receive my certificate?

Providing that your training has been fully paid for, you can download an electronic, PDF copy of your certificate instantly after completing your course. Simply log in to your account to download a copy.

We will also send a hard copy by post, please allow 3-4 working days for delivery:

Monday to Friday - Certificates are sent daily, if you complete your course before 1PM your certificate will be posted the next working day, otherwise it will be the following day.

Saturday and Sunday - Your certificate will be sent out on Monday.

I’ve lost my certificate, how can I get another?

You can login to your training account and download a PDF replacement at any time. If you require a replacement hard copy then please contact us by calling 0333 006 7000 or emailing

Still need help?

For any other questions, or if you still need additional help, please contact our support team who will be happy to assist you further.