High Speed Training | Help Page & Frequently Asked Questions

How may we help you?

  About our courses

Which devices do your training courses work on?

You can access training on any electronic device as long as you have an internet connection.

Are your courses accredited?

Yes, all of our courses are certified by CPD (Continuing Professional Development). Additionally, many of our health and safety courses are approved by RoSPA (Royal Society for the Prevention of Accidents) and our range of food safety and hospitality courses are endorsed by the Institute of Hospitality. To check the accreditation of a particular course, please visit the relevant product page.

How many CPD points will I get after completing your training?

You typically gain 1 CPD point per hour of study. You can find a guide to how long we expect each course to take on the relevant product page.

Can I access the training material after I have completed my course?

Yes. You can use your username and password to login and review the training material even after completing the training.

Is there a time limit on completing the course?

No, there’s no time limit in which you must complete your training. You can split your training up over many different sessions if you wish, or complete it in one go. You’re free to learn entirely at your own pace.

Can I try the course before I purchase it?

Yes, you can register for a demo which allows you to complete part of the training for free. You can register for a demo by pressing the interactive demo button on the relevant product page of any of our courses.

I don’t live in the UK; can I still take a course?

Yes! Our courses can be taken from anywhere in the world, as long as you have a device with an internet connection. We’re happy to post completed course certificates to any country (but keep in mind that delivery may take a little longer). If you are taking the course from outside the UK, please check if your chosen course covers the legislation in your country.

  Purchasing courses

How can I get started?

Getting started with your training couldn’t be easier! Just add your desired course(s) to your basket and check out. We’ll then send you a username and password that will give you instant access to your training, and you’re ready to go.

I want to purchase a number of courses for my employees, how do I do this?

If you’re purchasing training for your team then you need to add the number of courses you require to your basket. Once you’ve made the purchase you will be emailed a list of login details that you can distribute to your staff.

Can I pay by invoice?

Yes you can! The option to receive an invoice for your order will become available at the checkout, once your total basket quantity amounts to 5 or more courses. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.

We require payment within 30 days of the date of invoice.

Can I pay by PayPal?

Yes you can. Just choose the PayPal option when you are ready to check out. If you pay by PayPal, we will use your PayPal email address to create the username for your training account.

If I order multiple courses will I receive any discount?

Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:

  • If you purchase 10+ courses you receive a 10% discount
  • If you purchase 50+ courses you receive a 20% discount
  • If you purchase 100+ courses you receive a 30% discount
  • If you purchase 500+ courses you receive a 40% discount

To discuss your training requirements or budget in more detail, please contact our friendly sales team on 0333 006 7000.

I’m buying a course for someone else, what details do I need to enter?

When purchasing the training please enter the details of the cardholder. When the learner logs in for the first time they will be asked to enter their own details.

How do I purchase training if I am VAT exempt?

Please contact our Sales Team who will be able to process this for you. You can call on 0333 006 7000 or email us at sales@highspeedtraining.co.uk

  Assessments & Certificates

If I fail the course assessment, can I do it again?

Yes. If you don’t pass, don’t worry! You can take the assessment as many times as you need with no extra charge.

When will I receive my certificate?

Providing that your training has been fully paid for, you can download an electronic, PDF copy of your certificate immediately after completing your course.

We will also send a hard copy by first class post:

Monday to Friday - If you complete your course by 1PM, we will post your certificate the same day by first class post. If you complete after 1PM, it will be sent the next working day.

Saturday and Sunday - Your certificate will be sent out on Monday by first class post. In the meantime, you can log in to your account to download a PDF copy.

My certificate has arrived and the name is incorrect - can this be changed?

Yes, that’s not a problem! Simply post the certificate and details of the name change to our address:

High Speed Training Limited
Riverside Business Park
Dansk Way
Ilkley
West Yorkshire
LS29 8JZ

Once we receive the certificate we’ll make the changes and send a new one out by first class post.

I’ve lost my certificate, how can I get another?

You can login to your training account and download a PDF replacement at any time. If you require a replacement hard copy then please contact us by calling 0333 006 7000 or emailing support@highspeedtraining.co.uk

Still need help?

For any other questions, or if you still need additional help, please contact our support team who will be happy to assist you further.

0333 006 7000

support@highspeedtraining.co.uk