How may we help you?

You can access training on any electronic device as long as you have an internet connection.

Yes, all of our courses are certified by CPD (Continuing Professional Development). Additionally, many of our health and safety courses are approved by RoSPA (Royal Society for the Prevention of Accidents) and our range of food safety and hospitality courses are endorsed by the Institute of Hospitality. To check the accreditation of a particular course, please visit the relevant product page.

You typically gain 1 CPD point per hour of study. You can find a guide to how long we expect each course to take on the relevant product page.

Yes. You can use your username and password to login and review the training material even after completing the training.

No, there’s no time limit in which you must complete your training. You can split your training up over many different sessions if you wish, or complete it in one go. You’re free to learn entirely at your own pace.

Yes, you can register for a demo which allows you to complete part of the training for free. You can register for a demo by pressing the interactive demo button on the relevant product page of any of our courses.

Yes! Our courses can be taken from anywhere in the world, as long as you have a device with an internet connection. We’re happy to post completed course certificates to any country (but keep in mind that delivery may take a little longer). If you are taking the course from outside the UK, please check if your chosen course covers the legislation in your country.

Getting started with your training couldn’t be easier! Just add your desired course(s) to your basket and check out. Once you've purchased you'll be able to login and get started. If you've purchased the course for someone else or you've purchased for multiple users, we'll email you their login details for you to distribute.

If you’re purchasing training for your team then you need to add the number of courses you require to your basket. Once you’ve made the purchase you will be emailed a list of login details that you can distribute to your staff.

Yes you can! The option to receive an invoice for your order will become available at the checkout, once your total basket quantity amounts to 5 or more courses. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.

We require payment within 30 days of the date of invoice.

Yes you can. Just choose the PayPal option when you are ready to check out. If you pay by PayPal, we will use your PayPal email address to create the username for your training account.

Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:

• If you purchase 10+ courses you receive a 10% discount
• If you purchase 50+ courses you receive a 20% discount
• If you purchase 100+ courses you receive a 30% discount
• If you purchase 500+ courses you receive a 40% discount

To discuss your training requirements or budget in more detail, please contact our friendly sales team on 0333 006 7000.

When purchasing the training please enter the details of the cardholder. When the learner logs in for the first time they will be asked to enter their own details.

Please contact our Sales Team who will be able to process this for you. You can call on 0333 006 7000 or email us at sales@highspeedtraining.co.uk

When you purchase training from us, we will send you full instructions on how to get started straight away. If you’ve not received an email from us please check your junk or spam folders. If you’re still experiencing trouble, then please contact our friendly Support Team by calling 0333 006 7000 or emailing us at support@highspeedtraining.co.uk

If you have purchased a single course, you will have chosen a password for yourself when you registered for an account. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at support@highspeedtraining.co.uk

If you have purchased multiple courses, the temporary passwords will have been sent to you by email when you purchased the training. As soon as the training is accessed, the learner will be asked to choose their own password. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at support@highspeedtraining.co.uk

Once you have your company code and password you need to sign up for your training.

If your employer has registered for our Company Sign Ups feature then they should issue you with a company code and password that can be entered in to our Learning Management System.

Alternatively you should only require a username and password to access your training. These details can be entered in to our Learning Management System.

If you still need to purchase your training then please do so by adding the required training into your basket on the course product page.

If you are experiencing issues completing your course we recommend clearing your cache, which you can do on your browser. In most cases when you log back into your account you will be able to proceed without issue. 

If this doesn’t work and you’re still experiencing problems then please get in touch with our Support Team by calling 0333 006 7000 or emailing support@highspeedtraining.co.uk

For the best experience we recommend completing our training using Google Chrome.

Yes. If you don’t pass, don’t worry! You can take the assessment as many times as you need with no extra charge.

Providing that your training has been fully paid for, you can download an electronic, PDF copy of your certificate immediately after completing your course.

We will also send a hard copy by first class post:

Monday to Friday - If you complete your course by 1PM, we will post your certificate the same day by first class post. If you complete after 1PM, it will be sent the next working day. Please allow up to 3 working days for delivery.

Saturday and Sunday - Your certificate will be sent out on Monday by first class post. In the meantime, you can log in to your account to download a PDF copy.

You can login to your training account and download a PDF replacement at any time. If you require a replacement hard copy then please contact us by calling 0333 006 7000 or emailing support@highspeedtraining.co.uk