Communication Skills in Health & Social Care
Quantity: 1
Communication Skills in Health & Social Care
Duration 1-2 hours
Last audited 30th March 2023
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£20 +VAT
include vat
Includes a 10% discount for 10+ courses
If you work in health and social care you will communicate with a variety of people every day. In order to provide high-quality care you need to be able to communicate effectively, which includes communication both within and between services. You should also ensure service users are encouraged to communicate their needs and wishes within your care setting as this underpins person-centred care.
This course will provide you with the information and guidance you need to develop your existing skills and use a variety of communication methods, including verbal and non-verbal communication. It will also teach you about the different barriers to communication and how to overcome them, as well as how to respond to conflict appropriately and efficiently.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Assessment retakes at no extra cost
Developed by qualified health and social care professionals
Accredited by CPD
Skills for Care endorsed training provider
Bulk discount for orders of 10+ courses
What you'll learn
By the end of this course you will:
- Understand the importance of communication in health and social care, including the principles of confidentiality.
- Know the different types of communication used within and between health and social care settings.
- Be able to adapt communication to meet individual needs, wishes and preferences using different methods.
- Be aware of the barriers to communication and how to reduce them.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Skills for Care endorsed training provider
We're proud to be officially endorsed by Skills for Care, the strategic body for workforce development in social care in England and a delivery partner for the Department of Health and Social Care (DHSC). Skills for Care endorsement is a trusted quality mark only awarded to the best learning and development providers within the social care sector.
Our commitment to Health and Social Care
As part of our commitment to Health and Social Care, we have worked hard to build partnerships with authorities and leading bodies, including the National Care Forum (NCF) and the Health and Social Care Alliance Scotland (the ALLIANCE). We best serve care providers by committing to being at the forefront of sector issues, policy and legislation, ensuring our training is up-to-date, comprehensive and meaningful.
Recommended renewal:
3 years
What does this mean? This certificate does not have an expiry date, however, based on industry best practice guidelines there is a recommended renewal period.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Importance of Communication
Defining 'communication skills', the importance of communication, communication in practice and confidentiality and communication.
Module 2: Types and Methods of Communication
How to meet individual needs, wishes and preferences, verbal communication, non-verbal communication, autism, dementia, hearing impairments, communicating with children and how to promote effective communication.
Module 3: Barriers to Communication
Barriers to communication, how to overcome the barriers, PPE and communication, conflict resolution and difficult conversations.
The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
This online course is suitable for anyone working in health and social care, including GPs, nurses, pharmacists, healthcare assistants, care workers and care service managers. This also includes voluntary and unpaid staff.