Communication Skills in Health & Social Care

Duration 1-2 hours

Last audited 30th March 2023

CPD Approved Skills for Care Approved
Communication Skills in Health and Social Care
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • 1 learner per course

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£20 +VAT

include vat

Includes a 10% discount for 10+ courses

If you work in health and social care you will communicate with a variety of people every day. In order to provide high-quality care you need to be able to communicate effectively, which includes communication both within and between services. You should also ensure service users are encouraged to communicate their needs and wishes within your care setting as this underpins person-centred care.

This course will provide you with the information and guidance you need to develop your existing skills and use a variety of communication methods, including verbal and non-verbal communication. It will also teach you about the different barriers to communication and how to overcome them, as well as how to respond to conflict appropriately and efficiently.

100% online training

Access anywhere

Same day digital certificate

Printed certificate posted next working day

Full audio voiceover

Unlimited assessment attempts

Developed by qualified health and social care professionals

Accredited by CPD

Skills for Care endorsed training provider

What you'll learn

By the end of this course you will:

  • Understand the importance of communication in health and social care, including the principles of confidentiality.
  • Know the different types of communication used within and between health and social care settings.
  • Be able to adapt communication to meet individual needs, wishes and preferences using different methods.
  • Be aware of the barriers to communication and how to reduce them.

Training you can trust

  • Course Content
  • Assessment
  • Suitable for

Module 1: Importance of Communication

Defining 'communication skills', the importance of communication, communication in practice and confidentiality and communication.

Module 2: Types and Methods of Communication

How to meet individual needs, wishes and preferences, verbal communication, non-verbal communication, autism, dementia, hearing impairments, communicating with children and how to promote effective communication.

Module 3: Barriers to Communication

Barriers to communication, how to overcome the barriers, PPE and communication, conflict resolution and difficult conversations.

The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

This online course is suitable for anyone working in health and social care, including GPs, nurses, pharmacists, healthcare assistants, care workers and care service managers. This also includes voluntary and unpaid staff.

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