Communication Skills in Health & Social Care

Communication Skills in Health and Social Care
£20 +VAT

If you work in health and social care you will communicate with a variety of people every day. In order to provide high-quality care you need to be able to communicate effectively, which includes communication both within and between services. You should also ensure service users are encouraged to communicate their needs and wishes within your care setting as this underpins person-centred care.

This course will provide you with the information and guidance you need to develop your existing skills and use a variety of communication methods, including verbal and non-verbal communication. It will also teach you about the different barriers to communication and how to overcome them, as well as how to respond to conflict appropriately and efficiently.

  • Developed in partnership with health and social care experts
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 1-2 hours
  • On completion, certificate is posted the next working day

Who should take this course?

This online course is suitable for anyone working in health and social care, including GPs, nurses, pharmacists, healthcare assistants, care workers and care service managers. This also includes voluntary and unpaid staff.


CPD Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 3 years. We will print this recommended renewal date on your certificate.

Skills for Health Quality Mark Digital

High Speed Training was the very first training provider to be awarded the prestigious Skills for Health Quality Mark Digital. Skills for Health is the UK’s Sector Skills Council for Health, responsible for informing national policy, maintaining the Core Skills Training Framework (CSTF) and championing the entire UK healthcare workforce.

The Skills for Health Quality Mark Digital demonstrates exceptional, quality assured learning and development. Meaning that our training processes have met rigorous quality assurance assessment and nationally recognised expectations of the UK health sector.

Skills for Care Endorsed Training Provider

Learn more about our Skills for Care endorsed training provider.

We're proud to be officially endorsed by Skills for Care, the strategic body for workforce development in social care in England and a delivery partner for the Department of Health and Social Care (DHSC). Skills for Care endorsement is a trusted quality mark only awarded to the best learning and development providers within the social care sector.

Care England National Care Forum Health and Social Care Alliance Scotland Member

Our Commitment to Health and Social Care

High Speed Training has supported thousands of Health and Social Care workers in gaining accredited certificates to help them deliver safe and effective care. We best serve care providers by committing to being at the forefront of sector issues, policy and legislation, ensuring our training is up-to-date, comprehensive and meaningful.

As part of our commitment to Health and Social Care, we have worked hard to build partnerships with authorities and leading bodies, including Care England, Health and Social Care Alliance Scotland (the ALLIANCE), and the National Care Forum (NCF).

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content

1Importance of Communication

Defining 'communication skills', the importance of communication, communication in practice and confidentiality and communication.

2Types and Methods of Communication

How to meet individual needs, wishes and preferences, verbal communication, non-verbal communication, autism, dementia, hearing impairments, communicating with children and how to promote effective communication.

3Barriers to Communication

Barriers to communication, how to overcome the barriers, PPE and communication, conflict resolution and difficult conversations.

 Download Course Overview (PDF)

Aims of the course

By the end of this course you will:

  • Understand the importance of communication in health and social care, including the principles of confidentiality.
  • Know the different types of communication used within and between health and social care settings.
  • Be able to adapt communication to meet individual needs, wishes and preferences using different methods.
  • Be aware of the barriers to communication and how to reduce them.


The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

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