Communication Skills in Health & Social Care
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Communication Skills in Health & Social Care
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Learn on any device (desktop, mobile or tablet)
£20 +VAT
include vat
Includes a 10% discount for 10+ courses
If you work in health and social care you will communicate with a variety of people every day. In order to provide high-quality care you need to be able to communicate effectively, which includes communication both within and between services. You should also ensure service users are encouraged to communicate their needs and wishes within your care setting as this underpins person-centred care.
This course will provide you with the information and guidance you need to develop your existing skills and use a variety of communication methods, including verbal and non-verbal communication. It will also teach you about the different barriers to communication and how to overcome them, as well as how to respond to conflict appropriately and efficiently.
This course was last audited on: 30th March 2023
- Developed in partnership with health and social care experts
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate duration: 1-2 hours
- Same day digital certificate. Printed certificate posted the next working day
Aims of the course
By the end of this course you will:
- Understand the importance of communication in health and social care, including the principles of confidentiality.
- Know the different types of communication used within and between health and social care settings.
- Be able to adapt communication to meet individual needs, wishes and preferences using different methods.
- Be aware of the barriers to communication and how to reduce them.
Certification
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.
This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 3 years. We will print this recommended renewal date on your certificate.
Skills for Care Endorsed Training Provider
We're proud to be officially endorsed by Skills for Care, the strategic body for workforce development in social care in England and a delivery partner for the Department of Health and Social Care (DHSC). Skills for Care endorsement is a trusted quality mark only awarded to the best learning and development providers within the social care sector.
Our Commitment to Health and Social Care
High Speed Training has supported thousands of Health and Social Care workers in gaining accredited certificates to help them deliver safe and effective care. We best serve care providers by committing to being at the forefront of sector issues, policy and legislation, ensuring our training is up-to-date, comprehensive and meaningful.
As part of our commitment to Health and Social Care, we have worked hard to build partnerships with authorities and leading bodies, including the National Care Forum (NCF) and the Health and Social Care Alliance Scotland (the ALLIANCE).
Screenshots (click to view)
If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!
Interactive Demo
Course content
| Module | Description | |
|---|---|---|
| 1 | Importance of Communication | Defining 'communication skills', the importance of communication, communication in practice and confidentiality and communication. |
| 2 | Types and Methods of Communication | How to meet individual needs, wishes and preferences, verbal communication, non-verbal communication, autism, dementia, hearing impairments, communicating with children and how to promote effective communication. |
| 3 | Barriers to Communication | Barriers to communication, how to overcome the barriers, PPE and communication, conflict resolution and difficult conversations. |
Download Course Overview (PDF)
Assessment
The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
Who should take this course?
This online course is suitable for anyone working in health and social care, including GPs, nurses, pharmacists, healthcare assistants, care workers and care service managers. This also includes voluntary and unpaid staff.
Course reviews
How do our courses work?
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Purchase and payment
Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.
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Course access
Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training.
If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one.
Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.
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Certificate
If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.
Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.
Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.
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Continued support
Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact support@highspeedtraining.co.uk, and we’ll do our best to answer any questions you may have.
Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.