Online Customer Services Training Course
The Customer Service Course provides candidates with tools to provide exceptional
service to customers. The training focuses on the development of practical and effective
communication skills which can be used in the workplace environment.
- Developed by Customer Service Experts
- High Quality Training Experience
- CPD Accredited Course
- Fully Online Training & Test, Instant Access
- High Quality Certificate - posted the next working day
Who Should Take This Customer Service Course?
This training will benefit anyone wishing to learn and develop customer service
skills to assist in the workplace. The course is ideal for those who deal directly
with customers, and also those who manage customer service in the business.
On successful completion of the course a high quality, personalised
certificate will be posted to you the next working day. This can be used to provide
evidence for compliance and audit.
Screenshots (click to view)
If you wish to try this course then register for a demo by clicking the button below. You will be given the option to purchase and continue with your course at the end of your demo:
Interactive Demo »
Aims of the Customer Service Training
By the end of this customer service training, learners will recognise the need for
excellent customer service and will have developed a number of techniques that will
enable them to carry out quality service to exceed their customers’ needs and expectations.
The content of the Customer Service course includes:
Download Data Sheet (PDF) »
- Introduction to Customer Service - what are the benefits of excellent customer
service, internal and external customer service, customer expectations, effective
- Body Language and Active Listening - thoughtful gestures, honesty gestures,
eye contact, mirroring, active listening, eliminate distractions.
- Dealing with Customers - dealing with challenging situations, promoting service,
asking questions, customer groupings, avoiding negative words and phrases.
- Handling Queries and Complaints - responding to customer queries, reviewing
main points, the best approach to use, receiving information, part-ending the conversation,
dealing with clients’ problems, handling complaints, dealing with feelings, put
yourself in their shoes, protocols.
- Evaluating Customer Service - measuring your success, the customer service
gap, customer feedback.
Once you have completed all of the online training material for the Customer Service
Course, you will be able to take the online assessment. The assessment consists
of 15 multiple choice questions with a pass mark of 75%. The answers are marked
instantly so you will know whether you have passed as soon as you finish.
If you don’t pass the assessment you can review the course material and take the
assessment again as many times as necessary at no extra charge.
The Customer Service course is an interactive, online format. It is fully animated
with high quality graphics/animation and a full audio voice over.
Techniques which are learnt in the course can be tested out using the course scenarios
depicting real life customer service situations. The course also has reflection
exercises which encourage the learner to think of their own personal customer service
To complete the course in full should take approximately 2 hours. Once you buy the
Customer Service course there is no time limit on when you need to start it. There
is also no time limit for completion. You can spread the course out over several
sessions or complete it all at once, whichever fits best around your schedule.
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