Customer Service Quiz
November 18, 2014
5 min read
Test Your Customer Service Skills
Customer service is a business' ability to consistently achieve and exceed their customers' expectations. Providing your customers with excellent customer service will bring a whole host of benefits to your business, so it’s definitely something worth considering – especially in the modern world where such a thing can easily put you ahead of your competition. Test you customer service knowledge with our quick quiz.
Open body language portrays you as positive and friendly. Which of these is an example of open body language?
Correct!
Wrong!
How can you show that you are actively listening over the phone to a customer?
Correct!
Wrong!
How should you greet a customer?
Correct!
Wrong!
If you receive a customer complaint by email, what is an appropriate response?
Correct!
Wrong!
Which of the following is the best way of obtaining feedback from your customers?
Correct!
Wrong!
Test Your Customer Service Skills
Want to learn more about how to improve your customer service skills in order to provide each customer with the best possible experience? Take a look at our Customer Service Training Course.
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Further Resources:
- What Defines Good Customer Service in Retail?
- How to Promote Equality and Diversity in Customer Service
- Customer Service Training
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