Complaint Handling Training Course

Certified Online Course

Certified Online Course Complaint Handling Training Course
£25 +VAT

 Duration: 2 hours

 Accreditation: CPD

Complaint Handling Training Course

This training course teaches you how to handle and solve any complaints you receive. Complaints are inherent to every business, and it’s essential that you know how to handle them correctly. Whether your complaint is over the phone, via email, on social media, or made in person, our training course will give you the skills you need to handle it appropriately and resolve it successfully.

  • Fully online training course and assessment.
  • Flexible training you can take at your own pace.
  • Train on any device with an internet connection.
  • Get certified in 2 hours.
  • Downloadable certificate on completion.
  • High quality certificate posted next working day.

Who Is This Course For?

This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes, but is not limited to dedicated company complaints teams, customer support teams, letting agencies and property agents, retail environments and restaurants.


Retail Workers


Hospitality Workers


Complaints / Call Centre Teams


Customer Support Teams

  Looking to buy more than one course? Find out more about our Bulk Discounts »

Course Content

Module Description
1 Introduction to Complaint Handling Why customers complain and what they expect to happen.
2 Receiving Complaints The ways you may receive a complaint and what you should do next.
3 Investigating Complaints Following up a customer complaint and informing the customer of the outcome.
4 Using Complaints to Improve Addressing root issues and reflecting on complaints.

Download Course Overview (PDF) »

How Does It Work?

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Purchase & Payment

Purchasing your training couldn’t be easier. Simply find your desired course and add it to your basket. Then, follow our easy, step by step checkout process.

You can pay for any of our courses online by Debit or Credit card or PayPal. You will also be given the option to pay by invoice if you order five or more courses.

Course Access

Once you’ve purchased your course, we’ll instantly send you an email containing your username and password. You can use these to log in to your training and get started.

If you’ve purchased multiple courses for training your team, we’ll email you a list of login details that you can distribute to your staff.

Content & Assessment

This course contains four interactive training modules for you to work through at your own pace. After finishing these, you’ll need to pass an assessment to complete your training.

You’ll be asked 12 multiple choice questions with a pass mark of 75%. These are marked automatically so you’ll instantly know whether you’ve passed.

If you don’t pass first time, you can take the assessment as many times as you need with no extra charge.


Upon completion of your training, we’ll send you a quality assured certificate by post the next working day. This can be used to provide evidence for compliance and audit. You can also instantly download a PDF version of your certificate upon course completion.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Our friendly customer support team are only ever a phone call or email away if you need any help at any stage of your training. Alternatively, you may find the information you're looking for on our Help page.

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