Complaint Handling Training Course
Duration: 2 hours
This training course teaches you how to handle and solve any complaints you receive. Complaints are inherent to every business, and it’s essential that you know how to handle them correctly. Whether your complaint is over the phone, via email, on social media, or made in person, our training course will give you the skills you need to handle it appropriately and resolve it successfully.
- Fully online training course and assessment.
- Flexible training you can take at your own pace.
- Train on any device with an internet connection.
- Get certified in 2 hours.
- Downloadable certificate on completion.
- High quality certificate posted next working day.
This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes, but is not limited to:
||Introduction to Complaint Handling
||Why customers complain and what they expect to happen.
||The ways you may receive a complaint and what you should do next.
||Following up a customer complaint and informing the customer of the outcome.
||Using Complaints to Improve
||Addressing root issues and reflecting on complaints.
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Purchase & Payment
Purchasing your training couldn’t be easier. Simply find your desired course and add it to your basket. Then, follow our easy, step by step checkout process.
You can pay for any of our courses online by Debit or Credit card or PayPal. You will also be given the option to pay by invoice if you order five or more courses.
Once you’ve purchased your course, we’ll instantly send you an email containing your username and password. You can use these to log in to your training and get started.
If you’ve purchased multiple courses for training your team, we’ll email you a list of login details that you can distribute to your staff.