Supporting Businesses Through COVID-19
We want to reassure customers that all of our training courses are still available online and we are here to support our learners.
We've developed a range of courses and free resources to help our customers stay safe, effective and engaged during the COVID-19 pandemic.

Cross-Cultural Awareness Training

Cross Cultural Diversity & Awareness Training Course
£25 +VAT

This cross-cultural awareness training provides you with an understanding of the importance of cultural diversity in the workplace, how to encourage it and how to manage it. The course focuses on helping you get the best out of your cross-cultural work environment.

Knowing how to work with or lead a cross-cultural team in today's global marketplace is an invaluable skill to develop. Whether you work for an international company, employ a diverse team of people, or are building business relationships with overseas companies and colleagues, the course will help develop your cultural awareness. It also features several scenario exercises for you to test your knowledge along the way.

  • Developed by professionals
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 3 hours
  • On completion, certificate is posted the next working day

Who Should Take This Course?

This course is suitable for anybody who works in a multi-cultural setting. It is suitable for all employees and managers who wish to learn more about cultural awareness and develop their ability to work with cross-cultural teams. People who would benefit from this training include:

  • Employers, managers and supervisors.
  • HR staff.
  • Remote teams.


CPD Certified logo

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

  Interactive Demo

Course Content

Module Description
1 Introduction to Cross-Cultural Awareness Cultural awareness, cultural fluency, diversity and inclusion, degrees of cultural awareness, and how culturally aware are you?
2 Cultural Values Perceptions and stereotypes, ethnocentricity, common prejudices, polychronic and monochronic cultures, cross-cultural leadership, and working relationships.
3 Cultural Awareness and Hiring The benefits of cultural diversity, cross-cultural awareness and recruitment, the Equality Act 2010, interview questions, positive action, equal opportunities, bias in recruitment, and interview locations.
4 How to Create Inclusive Workplace Policies Creating inclusive policies, creating a culturally inclusive workplace, educating senior staff, listening to employees, creating an atmosphere of communication and openness, providing support, and promoting cultural awareness.
5 Managing a Culturally Diverse Team Communication, breaking down barriers, team building exercises, scheduling, reducing conflicts, and respectful actions.
6 Managing Global and Virtual Teams The rise in remote working, virtual teams, international teams, management styles, cross-cultural management, communication styles, etiquette, reducing conflict, why it is important to properly manage remote, virtual and international teams, and why it is important to create inclusion across remote, virtual and international teams.

 Download Course Overview (PDF)

Aims of the Training

Upon completion of this course, you will understand:

  • The importance of cultural awareness and fluency in the workplace.
  • How to make policies and procedures that are inclusive of all cultures in the workplace.
  • How to communicate with people of different cultures in meetings and in everyday work.
  • The importance of developing cultural awareness and promoting workplace diversity.
  • How to manage cross-cultural teams.
  • The challenges of working with remote workers and global teams, and how to create inclusion.


The online assessment is taken on completion of the training. You will be asked 20 multiple choice questions with a pass mark of 90%. The answers are marked automatically, so you’ll know instantly whether you have passed. If you don’t pass first time, don’t worry! You can take the test as many times as you need with no extra charge.

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