Managing Conflict in Retail
Quantity: 1
Managing Conflict in Retail
Duration 1 hour
Last audited 13th March 2023
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Learn on any device (desktop, mobile or tablet)
£15 +VAT
include vat
Includes a 10% discount for 10+ courses
This Managing Conflict in Retail course will help those working in food retailers deal with conflicts that can arise with customers. As customer service is a large part of the role, retail workers often find themselves in difficult situations. Occasionally, this can lead to confrontations that may leave you feeling intimidated or even threatened. This course will offer advice and guidance on how best to deal with these situations, so that you can feel safe at work.
There are many different factors that can cause a conflict between customers and staff. This course will examine the common causes of these conflicts, and provide advice on how best to handle a customer complaint. It also covers the sale of alcohol and other age-restricted products, and guidance on dealing with verbal and physical abuse, shoplifting and robberies. By the end of this course, you will feel secure in your knowledge and understanding of what can cause a conflict with a customer and be confident in dealing with any difficult situation that may come your way. Once learnt, these skills can be applied to any future role you may have.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Unlimited assessment attempts
Developed by hospitality industry experts
Accredited by CPD and endorsed by the Institute of Hospitality
What you'll learn
By the end of the course, you will:
- Understand your rights as an employee in regards to being safe at work.
- Know the laws surrounding the sale of age-restricted items, including what constitutes a valid form of identification.
- Understand how alcohol safety can help to limit conflict.
- Identify the common causes of conflict between staff and customers in retail.
- Know how to effectively handle a complaint.
- Have the confidence and skillset to deal with a range of difficult situations.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Endorsed by the Institute of Hospitality
Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Managing Conflict in Retail
Employee rights, delivering effective communication, alcohol safety and age-restricted products, handling customer complaints, dealing with difficult situations such as verbal and physical abuse, shoplifting and robberies.
The online assessment is taken on completion of the training material. You will be asked 5 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.
This Managing Conflict in Retail course is suitable for anyone who works in a food retailer. It will be beneficial to those new to the industry, but also those with years of experience and in a supervisory or management role. This certified online training is ideal for people working in:
- A supermarket.
- An off-license.
- Any other food retailer.
