Online Customer Service Training Course
Quantity: 1
Online Customer Service Training Course
Duration 2 hours
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£25 +VAT
include vat
Includes a 10% discount for 10+ courses
This online Customer Service Course is designed for anyone who works with members of the public face-to-face, over the phone or via email, social media or live chat. The course will enable you to maintain the highest standards of customer service at all times and ensure your customers have the best experience with you, facilitating repeat business and positive recommendations.
Throughout the course, you'll learn about common issues you might face and how to resolve them, how to communicate effectively, and how to ensure you're operating in accordance with company policies and procedures.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Assessment retakes at no extra cost
Learn at your own pace with no completion deadlines
Developed by experts in Core Skills
Accredited by CPD
Bulk discount for orders of 10+ courses
Bigger orders = bigger discounts
Save on our courses when you buy more training upfront. Lock in a better price now and access the training whenever you need to. You can mix and match any of our courses too and get the discount off your whole order.
10+ courses = 10% off
50+ courses = 20% off
100+ courses = 30% off
500+ courses = 40% off
What you'll learn
By the end of this course, you will:
- Understand the impact that both excellent and poor customer service has on your customers.
- Know how to communicate effectively with customers - in person, over the phone and via written mediums - including how to identify customer needs and build rapport with them.
- Understand the common problems and complaints you may face in a customer service role, how to handle complaints efficiently, and how to deal with difficult or dissatisfied customers.
- Recognise the importance of following company policies and procedures, such as those for data protection, equality and diversity, and keeping within brand guidelines.
- Understand why obtaining customer feedback is important and how you should respond to comments and reviews, whether good or bad.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: The Importance of Customer Service
Types of customer service, first impressions, the impact of excellent and poor customer service, and barriers to good customer service.
Module 2: Communication Skills
How to use body language, listening and questioning skills, building empathy, rapport and emotional intelligence, and identifying customer needs and expectations.
Module 3: Problem-Solving Skills
Handling customer complaints and problems, dealing with abusive behaviour and difficult customers, and identifying dissatisfied customers.
Module 4: Policies and Procedures
Company policies and brand values, data protection regulations, equality and diversity law, acting on customer feedback, and staff training.
The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
This Customer Service Training Course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes professions that deal directly with customers face-to-face, over the phone or via email, social media or live chat. Examples include, but are not limited to:
- Receptionists, admin assistants and front-of-house staff
- Education administration staff
- Call centre workers
- Online support staff and online retailers
- Tradespeople and self-employed workers (builders, plumbers, cleaners etc)
- Security personnel
Frequently asked questions
How do I access the training?
All of our training is done within your web browser - there are no apps to download or software to install.
After picking the courses you need and completing your purchase, you will receive a confirmation email. To access our courses yourself or to distribute them to others you just need to click the ‘Get Started’ button within the email and select which option you want. You will then be able to add the course(s) into an existing account, or create a new account.
Can I buy training for my team?
Of course just add the amount of courses you need and follow the purchase process. Please do be aware that it is one course per learner so they will all need their own course.
When buying courses for a team you'll also get access to our Management Suite free of charge. This is a tool that will allow you to allocate, track and review the training of your team.
Did you know? - We offer free training sessions on how to get the most from your Management Suite. To benefit from this, please contact: managersupport@highspeedtraining.co.uk to get your session booked in.
If I order multiple courses will I receive any discount?
Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:
If you purchase 10+ courses you receive a 10% discount
If you purchase 50+ courses you receive a 20% discount
If you purchase 100+ courses you receive a 30% discount
If you purchase 500+ courses you receive a 40% discount
What payment options are available?
You can pay for our training using either a Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.
Can I access the training material after I have completed my course?
Yes. You can use your username and password to log in and revisit the training material as many times as you like, even after completing the course.
Is there a time limit on completing the course?
No, we want our courses to work around you so there’s no time limit in which you must complete the training after making a purchase. You can also split your training over as many different sessions as you wish, as course progress is saved as you make your way through the training. You’re free to learn entirely at your own pace.
