Conflict Resolution

CPD Approved
Conflict Resolution Training
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£20 +VAT

include vat

Includes a 10% discount for 10+ courses

Conflict is an unavoidable part of life and it can occur in any industry or workplace. It can happen between individuals, between employees and management or between staff and customers or clients. Unresolved conflict can have a detrimental effect on a business as it can affect productivity and morale, and it can also have a negative impact on the physical and mental wellbeing of employees. As such, conflict resolution is an essential skill for everyone to have.

This online Conflict Resolution Training is designed to help employees understand the common reasons why conflict arises, and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. The course looks at different types of conflict, how a conflict can develop through stages and both external and internal conflicts. It covers emotional intelligence and self-reflection, including how these are key to resolving conflict, and the influence of tone of voice and body language. It also explores the Thomas-Kilmann model and the L.E.A.D method for conflict resolution.

  • Developed by business professionals
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 1 hour
  • Same day digital certificate. Printed certificate posted the next working day

Aims of the course

By the end of this course, you will be able to:

  • Recognise the different types of conflict and how it can occur within the workplace.
  • Understand the impact conflict can have.
  • Be able to implement a number of strategies in order to avoid and resolve conflict.
  • Understand the importance of self-reflection and how this can help with conflict resolution.


CPD Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

This certificate does not have an expiry date.

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content

1Understanding Conflict

What is conflict?, common types of conflict, common effects of conflict, stages of conflict, external conflicts, internal conflicts.

2Conflict Resolution Strategies

Effective communication, emotional intelligence, tone of voice, body language, the Thomas-Kilmann method, L.E.A.D, the importance of self-reflection.

 Download Course Overview (PDF)


The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.

Who should take this course?

This Conflict Resolution Training course is suitable for employees from any industry looking to improve their ability to understand and resolve conflict in their workplace.

If you’re in a position of responsibility, whether that is in the form of owning a business with staff, or in a management or supervisory role, it’s recommended that you look into our Conflict Management Training, as this Conflict Resolution Training course is designed for employees.

Course reviews

How do our courses work?

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Purchase and payment

Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.

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Course access

Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training. 

If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one. 

Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.

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If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.

Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.

Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.

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Continued support

Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact, and we’ll do our best to answer any questions you may have. 

Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.