Conflict Resolution
Quantity: 1
Conflict Resolution
Duration 1 hour
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Learn on any device (desktop, mobile or tablet)
£20 +VAT
include vat
Includes a 10% discount for 10+ courses
Conflict is an unavoidable part of life and it can occur in any industry or workplace. It can happen between individuals, between employees and management or between staff and customers or clients. Unresolved conflict can have a detrimental effect on a business as it can affect productivity and morale, and it can also have a negative impact on the physical and mental wellbeing of employees. As such, conflict resolution is an essential skill for everyone to have.
This online Conflict Resolution Training is designed to help employees understand the common reasons why conflict arises, and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. The course looks at different types of conflict, how a conflict can develop through stages and both external and internal conflicts. It covers emotional intelligence and self-reflection, including how these are key to resolving conflict, and the influence of tone of voice and body language. It also explores the Thomas-Kilmann model and the L.E.A.D method for conflict resolution.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Unlimited assessment attempts
Developed by business professionals
Accredited by CPD
What you'll learn
By the end of this course, you will be able to:
- Recognise the different types of conflict and how it can occur within the workplace.
- Understand the impact conflict can have.
- Be able to implement a number of strategies in order to avoid and resolve conflict.
- Understand the importance of self-reflection and how this can help with conflict resolution.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Understanding Conflict
What is conflict?, common types of conflict, common effects of conflict, stages of conflict, external conflicts, internal conflicts.
Module 2: Conflict Resolution Strategies
Effective communication, emotional intelligence, tone of voice, body language, the Thomas-Kilmann method, L.E.A.D, the importance of self-reflection.
The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.
This Conflict Resolution Training course is suitable for employees from any industry looking to improve their ability to understand and resolve conflict in their workplace.
If you’re in a position of responsibility, whether that is in the form of owning a business with staff, or in a management or supervisory role, it’s recommended that you look into our Conflict Management Training, as this Conflict Resolution Training course is designed for employees.