Conflict Resolution

Duration 1 hour

CPD Approved
Conflict Resolution Training
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • 1 learner per course

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£20 +VAT

include vat

Includes a 10% discount for 10+ courses

Conflict is an unavoidable part of life and it can occur in any industry or workplace. It can happen between individuals, between employees and management or between staff and customers or clients. Unresolved conflict can have a detrimental effect on a business as it can affect productivity and morale, and it can also have a negative impact on the physical and mental wellbeing of employees. As such, conflict resolution is an essential skill for everyone to have.

This online Conflict Resolution Training is designed to help employees understand the common reasons why conflict arises, and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. The course looks at different types of conflict, how a conflict can develop through stages and both external and internal conflicts. It covers emotional intelligence and self-reflection, including how these are key to resolving conflict, and the influence of tone of voice and body language. It also explores the Thomas-Kilmann model and the L.E.A.D method for conflict resolution.

100% online training

Access anywhere

Same day digital certificate

Printed certificate posted next working day

Full audio voiceover

Unlimited assessment attempts

Developed by business professionals

Accredited by CPD

What you'll learn

By the end of this course, you will be able to:

  • Recognise the different types of conflict and how it can occur within the workplace.
  • Understand the impact conflict can have.
  • Be able to implement a number of strategies in order to avoid and resolve conflict.
  • Understand the importance of self-reflection and how this can help with conflict resolution.

Training you can trust

  • Course Content
  • Assessment
  • Suitable for

Module 1: Understanding Conflict

What is conflict?, common types of conflict, common effects of conflict, stages of conflict, external conflicts, internal conflicts.

Module 2: Conflict Resolution Strategies

Effective communication, emotional intelligence, tone of voice, body language, the Thomas-Kilmann method, L.E.A.D, the importance of self-reflection.

The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.

This Conflict Resolution Training course is suitable for employees from any industry looking to improve their ability to understand and resolve conflict in their workplace.

If you’re in a position of responsibility, whether that is in the form of owning a business with staff, or in a management or supervisory role, it’s recommended that you look into our Conflict Management Training, as this Conflict Resolution Training course is designed for employees.

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