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This online Conflict Management Training course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.
Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business' reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.
By the end of this course learners will:
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.
If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!
|1||Introduction to Conflict Management|| |
Why is conflict management important?, types of conflict, causes of conflict, causes of conflict: examples, consequences of conflict, who is at risk?, and the law.
|2||Conflict Risk Assessment|| |
What is a conflict risk assessment?; step 1: look for conflict risks; step 2: recognise who might be at risk; step 3: evaluate risks and decide on precautions; step 4: implement procedures and notify staff; step 5: record your findings and implementations; step 6: monitor, review, and update; employer duties; and employee duties.
|3||Preventing Conflict|| |
Behavioural changes, preventative procedures, staff training, changing the workplace layout, changing job roles/design/hours, improving access/lighting/security, having 1-2-1s, encouraging employee feedback, preventing common causes of conflict, seeking professional help, and discrimination.
|4||Handling Conflict|| |
Managing confrontational employees; offering support; reporting and recording incidents; intervening; informal discussions; mediation; mediation: case study; conciliation; arbitration; and employment tribunals.
The online assessment is taken on completion of the training material. You will be asked 12 multiple choice questions with a pass mark of 75%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
This Conflict Management Training Course is suitable for anyone responsible for others looking to learn the basics of dealing with conflict in the workplace.
Purchase and payment
Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.
Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training.
If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one.
Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.
If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.
Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.
Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.
Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact firstname.lastname@example.org, and we’ll do our best to answer any questions you may have.
Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.