Interpersonal Conflict Training

CPD Approved IoH Approved
Interpersonal Conflict Training
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£15 +VAT

include vat

Includes a 10% discount for 10+ courses

It’s been proven that people are more likely to perform better and more productively in their jobs if they feel secure, supported and valued in their position. On the other hand, a toxic work environment can be detrimental to a person’s physical and mental wellbeing. Conflicts that occur between staff at a workplace is one of the most common causes of a toxic work environment. As such, it’s important for every hospitality and retail worker to understand not only how these conflicts can occur, but how they can be resolved.

This course will look into the common reasons why interpersonal conflicts occur and how giving and receiving feedback can be both a cause and a way to resolve conflict. It also covers the negative impact that a toxic work environment can have on a business, customers and staff and explains the benefits that having a pleasant work environment has on everyone involved. By the end of this course, you will feel secure in your knowledge of what can cause interpersonal conflicts and be confident in understanding how these can be resolved.

This course was last audited on: 13th March 2023
  • Developed by food industry experts
  • Accredited by CPD
  • Endorsed by the Institute of Hospitality
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 1 hour
  • Same day digital certificate. Printed certificate posted the next working day

Aims of the course

By the end of this course, you will be able to:

  • Recognise the factors and situations that often lead to interpersonal conflicts.
  • Understand the importance of feedback, and how to give and receive it effectively.
  • Realise the negative impact that a toxic work environment can have on a person’s physical and mental wellbeing.
  • Understand ways that you can limit interpersonal conflicts, and have confidence in utilising methods to resolve them.


CPD Approved
IoH Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

This course does not have an expiry date.

Screenshots (click to view)

Course content

1Interpersonal Conflicts

What is interpersonal conflict? Causes of interpersonal conflicts, conflict with management, giving feedback, receiving feedback, effects of a toxic work environment, benefits of a pleasant working environment, conflict resolution.

 Download Course Overview (PDF)


The online assessment is taken on completion of the training material. You will be asked 5 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.

Who should take this course?

This Interpersonal Conflict course is suitable for anyone who works in either the retail or hospitality industry. It's ideal for people working in positions such as, but not limited to:

  • Waitress/Waiter
  • Bartender
  • Cafe worker
  • Hotel receptionist
  • Retail worker

Course reviews

How do our courses work?

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Purchase and payment

Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.

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Course access

Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training. 

If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one. 

Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.

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If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.

Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.

Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.

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Continued support

Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact, and we’ll do our best to answer any questions you may have. 

Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.