Interpersonal Conflict Training

Interpersonal Conflict Training
£15 +VAT

It’s been proven that people are more likely to perform better and more productively in their jobs if they feel secure, supported and valued in their position. On the other hand, a toxic work environment can be detrimental to a person’s physical and mental wellbeing. Conflicts that occur between staff at a workplace is one of the most common causes of a toxic work environment. As such, it’s important for every hospitality and retail worker to understand not only how these conflicts can occur, but how they can be resolved.

This course will look into the common reasons why interpersonal conflicts occur and how giving and receiving feedback can be both a cause and a way to resolve conflict. It also covers the negative impact that a toxic work environment can have on a business, customers and staff and explains the benefits that having a pleasant work environment has on everyone involved. By the end of this course, you will feel secure in your knowledge of what can cause interpersonal conflicts and confident in understanding how these can be resolved.

  • Developed by food industry experts
  • Accredited by CPD
  • Endorsed by the Institute of Hospitality
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 1 hour
  • On completion, certificate is posted the next day

Who should take this course?

This Interpersonal Conflict course is suitable for anyone who works in either the retail or hospitality industry. It's ideal for people working in positions such as, but not limited to:

  • Waitress/Waiter
  • Bartender
  • Cafe worker
  • Hotel receptionist
  • Retail worker


CPD Approved
IoH Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

This course does not have an expiry date.

Screenshots (click to view)

Course content

1Interpersonal Conflicts

What is interpersonal conflict? Causes of interpersonal conflicts, conflict with management, giving feedback, receiving feedback, effects of a toxic work environment, benefits of a pleasant working environment, conflict resolution.

 Download Course Overview (PDF)

Aims of the course

By the end of this course, you will be able to:

  • Recognise the factors and situations that often lead to interpersonal conflicts.
  • Understand the importance of feedback, and how to give and receive it effectively.
  • Realise the negative impact that a toxic work environment can have on a person’s physical and mental wellbeing.
  • Understand ways that you can limit interpersonal conflicts, and have confidence in utilising methods to resolve them.


The online assessment is taken on completion of the training material. You will be asked 5 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.