Online Patient Customer Service Training

Patient Customer Service Skills
£25 +VAT

This online Patient Customer Service course is designed to help those who work in the health and social care sectors improve their patient care skills in order to give patients the best possible service every time they come into contact with you.

The course looks at how you can improve your listening, body language and communication skills to ensure that patients in your care are always treated well. This includes essential information on NHS care standards, compassion and communication styles.

  • Developed by Customer Service Experts
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate Duration: 2 hours
  • On completion, certificate is posted the next working day

Who should take this course?

This Patient Customer Service Skills training course is suitable for anyone working in the health and social care sectors who wish to improve their patient care skills. The course is suitable for employees of all levels, including managers, supervisors, full-time and part-time staff. Examples of professions that may find this Patient Customer Service course useful include, but are not limited to:

  • Doctors, nurses and assistants
  • Dentists and assistants
  • Social care workers
  • Care home and day centre staff

If you work in a non-healthcare environment then our Customer Service Training Course might be more suitable for you.

If you work in a retail environment then our Retail Customer Service Training Course might be more appropriate for your needs.


CPD Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

Skills for Health Quality Mark Digital

High Speed Training was the very first training provider to be awarded the prestigious Skills for Health Quality Mark Digital. Skills for Health is the UK’s Sector Skills Council for Health, responsible for informing national policy, maintaining the Core Skills Training Framework (CSTF) and championing the entire UK healthcare workforce.

The Skills for Health Quality Mark Digital demonstrates exceptional, quality assured learning and development. Meaning that our training processes have met rigorous quality assurance assessment and nationally recognised expectations of the UK health sector.

Skills for Care Endorsed Training Provider

Learn more about our Skills for Care endorsed training provider.

We're proud to be officially endorsed by Skills for Care, the strategic body for workforce development in social care in England and a delivery partner for the Department of Health and Social Care (DHSC). Skills for Care endorsement is a trusted quality mark only awarded to the best learning and development providers within the social care sector.

Care England National Care Forum Health and Social Care Alliance Scotland Member

Our Commitment to Health and Social Care

High Speed Training has supported thousands of Health and Social Care workers in gaining accredited certificates to help them deliver safe and effective care. We best serve care providers by committing to being at the forefront of sector issues, policy and legislation, ensuring our training is up-to-date, comprehensive and meaningful.

As part of our commitment to Health and Social Care, we have worked hard to build partnerships with authorities and leading bodies, including Care England, Health and Social Care Alliance Scotland (the ALLIANCE), and the National Care Forum (NCF).

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content


The importance of customer service, NHS standards, CQC standards, patient expectations, going above and beyond.

2Body Language and Listening

Your appearance, open and closed body language, creating rapport and trust, honesty, the importance of active listening.


Confidence, politeness, acknowledging needs, being compassionate, avoiding jargon, beginning and ending interactions, talking over the phone.

4Dealing with Complaints

Asking questions, explaining and apologising, being empathetic, handling complaints, what to say, personal safety, evaluating your customer service.

 Download Course Overview (PDF)

Aims of the course

By the end of this course, learners will:

  • Understand the importance and benefits of having excellent patient customer service skills.
  • Know the expected care standards set by the NHS and CQC.
  • Understand how body language and listening play an essential role in providing good customer service.
  • Be able to adapt their communication style to the individual patient and their needs.
  • Understand the importance of being compassionate.
  • Understand how to deal with patient complaints effectively and safely.
  • Know how to evaluate patient customer service through feedback and staff training.


The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.