Account Management

If you are passionate about providing a high standard of customer service, why not find out more

About Us

High Speed Training is a team of over 70 people who are striving to fulfil our mission: Deliver training that helps people to be engaged, effective and safe in the career they’ve chosen.

To do this, we create online training courses that help customers across a wide-range of subjects and sectors. Having trained over a million people, we’re always looking to create new ways of engaging with our learners, and we’re looking forward to training the next million.

Your role in the team

You will onboard, advise and train new and existing customers. Responding to the daily requests raised by our Management Suite users about their account; ensuring a tailored and thorough customer service experience at all times.

  • Completing daily onboarding calls with new customers on the Management Suite function
  • Confidently discussing account preferences with our customers, ensuring set-up solutions that are tailored to that account
  • Ability to train users on how to complete functions within the Management Suite, such as course renewals
  • Managing the daily requests from managers via email and phone about their account
  • Supporting managers on tasks for their account, providing reports where necessary
  • Relaying customer feedback to the appropriate teams
  • Requesting regular feedback on onboarding process
  • Help design and implement onboarding resources to support the customer
  • Work with appropriate teams on onboarding features within our system
  • Collaborate with the team on projects to help boost customer satisfaction
  • Respond to live chat when required

What we're looking for

  • Passionate about providing a high standard of customer service at all times
  • Effective communicator both via the phone and email
  • Excellent verbal and written skills to ensure clarity for the customer
  • A polite, professional and friendly approach towards our customers
  • Excellent rapport building skills
  • Competent in using computer systems
  • Excellent time management skills in order to prioritise workload
  • Self motivated and driven to complete daily tasks and meet deadlines
  • Reflective attitude to own approach
  • Confident and innovative in proposing new ways of working
  • Able to adapt a problem solving minded approach to customer queries

Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need for a rewarding career with a team who are passionate about what they do. This is backed by our recent 3 star accreditation, the highest accolade from Best Companies achieved through our ‘world class’ levels of engagement.

We are fully committed to supporting our staff to work in a flexible way that allows them to balance all of their commitments both inside and outside of work. As we move forward and grow we are committed to supporting our teams to work in a way that lets them be at their best, whether that’s on-site or remotely anywhere in the UK, traditional or flexible working hours.

We'll welcome you on-board with 24 days holiday (plus 8 bank holidays) with the opportunity to buy additional holiday if you fancy an extended break, a great annual bonus scheme, the latest mobile phone and contract (that’s on us!), and a staff benefits scheme (with over 250 discounts and offers available).

We also offer free life insurance (which covers 4-times your salary), private medical insurance for you and your family and an attractive pension package.

Having fun both inside and outside work is really important to us so we have a highly motivated social committee who organise regular social events which previously ranged from escape rooms, meals out and bowling to Tough Mudders. They’ve even worked hard to keep the fun going virtually since we’ve all been unable to get together.

Our head office is in Ilkley, West Yorkshire. In response to Covid-19 we are currently operating as a fully remote business. We are following government guidelines closely and all employees are working from home wherever possible until further notice. We are open to applications no matter where you are located in the UK and we have moved our interview and onboarding process to be fully virtual.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of age, disability, race, religion or belief, gender reassignment, marital and civil partnership status, pregnancy and maternity, sex or sexual orientation.

High Speed Training in Ilkley

The picturesque town of Ilkley is situated in the Wharfe Valley, at the southern end of the Yorkshire Dales. The town is famous for its moor and you'll find fantastic countryside and walks for all abilities on our doorstep. The town is also home to one of the largest cycling clubs in the country.

At around a 25 minute commute from Leeds city central (by rail) and easily accessible by road, our main office is in a great location to enjoy all this.