WE ARE LOOKING FOR AN OFFICE ADMINISTRATOR TO JOIN OUR TEAM.

£18k - £20k
Finance - Corporate Services

About Us

High Speed Training is a team of over 50 people who are striving to fulfil our mission: Deliver training that helps people to be engaged, effective and safe in the career they’ve chosen.

To do this, we create online training courses that help customers across a wide-range of subjects and sectors. Having trained over a million people, we’re always looking to create new ways of engaging with our learners, and we’re looking forward to training the next million.

Your role in the team

The Office Administrator role is a varied one, with the purpose of providing excellent administrative support to a number of areas of the business. Working as part of a small team, the role requires someone who is comfortable getting involved in a number of different tasks and focussed on delivering a very high standard of customer service.

Main purposes of role:

  • Ensure daily learner certificate checks are completed accurately and time.
  • Provide accounts customer service by both phone and email.
  • Credit control - including calling customers, and preparing and emailing statements and payment reminders.
  • Completion of customer information request forms.
  • General office administration, including health and safety checks and liaison with external facilities suppliers.
  • The team also looks after HR administration, and there may be the opportunity to support this work in future.

You will be responsible for:

Learner certificate delivery:

  • Processing batches of certificates to be issued to our learners, checking names and addresses.
  • Liaison with our external printers in relation to certificate delivery.

Accounts customer service:

  • Answering accounts phone calls and helping customers with their queries.
  • Responding to accounts related emails, investigating queries as necessary.
  • Preparing statements for customers.
  • Making phone calls to chase payment of overdue invoices.
  • Sending payment reminder emails to customers.

General administration:

  • Completion of customer information requests.
  • Liaison with external facilities suppliers such as cleaners and milk.
  • Office Health & Safety checks, meter readings etc.

What we're looking for

  • Excellent attention to detail
  • Excellent oral and written communication skills
  • Ability to multitask and reprioritise
  • Focussed on delivering excellent customer service
  • Ability to spot and recommend improvements to processes to drive efficiency and/or provide better customer service

Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need for a rewarding and engaging career with a great team who are passionate about what they do.

We'll welcome you on-board with 24 days holiday (plus 8 bank holidays) with the opportunity to buy additional holiday if you fancy an extended break, a great annual bonus scheme, the latest mobile phone and contract (that’s on us!), and a staff benefits scheme (with over 250 discounts and offers available).

We also offer free life insurance (which covers 4-times your salary), private medical insurance for you and your family and an attractive pension package.

Having fun both inside and outside work is really important to us so we have a highly motivated social committee who organise regular social events ranging from escape rooms, meals out, bowling cinema outings, cocktail making and Tough Mudders to name a few.

Our head office is in Ilkley, West Yorkshire. In response to Covid-19 we are currently operating as a fully remote business. We are following government guidelines closely and all employees are working from home wherever possible until further notice.

At High Speed Training, we are a digital-first business and we are fully committed to supporting our staff to work in a flexible way that allows them to balance all of their commitments both inside and outside of work. Our positive engagement feedback confirms that we are doing a great job of this! As we move forward and grow we are committed to supporting our teams to work in a way that lets them be at their best, whether that’s on-site or remotely, traditional or flexible working hours. We are open to applications no matter where you are located and we have moved our interview and onboarding process to be fully virtual until further notice.

High Speed Training in Ilkley

The picturesque town of Ilkley is situated in the Wharfe Valley, at the southern end of the Yorkshire Dales. The town is famous for its moor and you'll find fantastic countryside and walks for all abilities on our doorstep. The town is also home to one of the largest cycling clubs in the country.

At around a 25 minute commute from Leeds city central (by rail) and easily accessible by road, our main office is in a great location to enjoy all this.