Care Certificate Course

This module introduces the Care Certificate, outlining how it was founded, how it is assessed and how the health and social care sector is regulated. It also includes a link to the learning portfolio, explaining how it can be downloaded and completed throughout the training.  

This module outlines the roles and responsibilities associated with jobs in health and social care, as well as the requirement to work in line with relevant codes of conduct and practice. It highlights the importance of working in agreed ways, taking accountability and being honest about making mistakes, forming positive working relationships and working in partnership with others. It also explains how to access support and identify opportunities for career development. 

This module focuses on the importance of personal development in health and social care, how to create a personal development plan (PDP), where to seek support and ways to measure skills against the relevant standards. It also outlines how to reflect on personal skills and practice to identify strengths and areas for development, as well as how to respond to feedback. 

This module details what is meant by ‘duty of care’ and ‘duty of candour’. It also examines how dilemmas, adverse events, errors, incidents and near misses may occur and how to respond if a mistake, conflict or complaint arises. It also explains how to support service users’ independence and decision-making. 

This module explains the responsibilities of health and social care workers regarding equality, diversity, inclusion and human rights. It covers the Equality Act 2010 and the protected characteristics, the different types of discrimination, how to work in an inclusive way and what to do if discrimination is taking place within an organisation.  

This module explains how to deliver person-centred care at all times, and covers the six Cs. It defines ‘mental capacity’ and outlines how to support individuals in their future wellbeing, minimise discomfort and distress and maintain their identity and self-esteem. 

This module addresses the importance of communication in health and social care. It covers the ways service users might communicate, how to discover and establish their communication needs and how to reduce any barriers to communication. It also explains circumstances where confidentiality can be overridden. 

This module explains the importance of privacy and dignity and how to uphold these person-centred values at all times. It outlines how to support a service user’s right to make choices and actively participate in their care.

This module explains the importance of ensuring service users receive adequate nourishment and fluids. It covers how to handle and prepare food safely, how to prevent contamination and illness and the principles of eating well. This module also includes oral health considerations.

This module provides an awareness of mental health conditions and dementia, including the signs and importance of early detection, the needs of individuals with these conditions and how to ensure that both care and support are adapted for them. 

This module explores the duty to safeguard adults. It covers the ten types of abuse listed in the Care Act 2014 and how to recognise them, what to do if you suspect, or someone discloses, abuse or neglect and the role that other agencies play in safeguarding adults. 

This module explores the duty to safeguard children. It covers the types of abuse children may be exposed to and how to react if abuse is suspected, found to be taking place or directly disclosed.

This module provides an awareness of basic life support and explains practical, competency-based training that meets the UK Resuscitation Council guidelines. It explains the primary survey, how to help adults, children and infants who are choking, the recovery position, CPR and how to use an automated external defibrillator (AED).

This module looks at the various elements of health and safety relevant to jobs in health and social care. It covers key elements such as risk assessment, fire safety, procedures relating to medication and hazardous substances and moving and assisting people and objects. It also explains security considerations and how to manage mental health and personal wellbeing. 

This module explains the importance of safeguarding service users’ and colleagues’ personal information. It outlines the different types of data, handling information and record-keeping. It also looks at data breaches and risks to data security. 

This module explains the causes of infection, including the six links in the chain of infection. It outlines how to maintain personal hygiene, use PPE correctly and clean and decontaminate the care environment and equipment. 

This module provides an overview of different types of disabilities. It also describes autism and explains how to adjust communication and care delivery to promote the wellbeing of service users at all times. It also covers discriminatory and unlawful behaviours towards people with disabilities.