Online Communication Skills Training
This online Communication Skills training course is designed to help those working in a business environment improve their business communication skills, from holding appraisals, providing feedback, and responding to complaints to negotiating, dealing with confrontation, and being more assertive.
The course gives an overview of some of the main communication styles found in the workplace and provides advice on how to improve your skills to get the best result each time.
- Developed by business professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate Duration: 2-3 hours
- On completion, certificate is posted the next working day
This Communication Skills online training is suitable for employers, managers, supervisors or anyone in a leadership role who wishes to improve their effective communication skills.
||The Importance of Communication
||Looks at desirable communication skills, types of communication, the benefits and consequences of communication skills, and how to improve: learn, practise, and reflect.
||Appraisals, Feedback, and Motivation
||Covers feedback, one to ones, the performance appraisal, confidentiality and how to motivate.
||Emotional Intelligence and Coaching
||Focuses on the value of empathy and support, emotional intelligence and its competencies, phone etiquette, coaching, asking questions, and open and closed questions.
||Disagreements, Confrontation, and Complaints
||Looks at how to have difficult conversations, how to handle disagreements, complaints and confrontation, problem solving, managing upset employees, and how to make difficult announcements.
||Criticism and Negotiation
||Offers advice on giving criticism, using useful phrases, being assertive, negotiation, and persuasion.
||Provides information on body language, listening skills, confidence, managing emotions at work, and written communication tips.
The online assessment is taken on completion of the training material. You will
be asked 15 multiple choice questions with a pass mark of 80%. The
answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with
no extra charge.