This online Conflict Management Training course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.
Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business' reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.
- Developed by business professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate Duration: 2 hours
- On completion, certificate is posted the next working day