Online Conflict Management Training Course
This online Conflict Management Training course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.
Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business' reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.
- Developed by business professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate Duration: 2 hours
- On completion, certificate is posted the next working day
This Conflict Management Training Course is suitable for anyone looking to learn the basics of dealing with conflict in the workplace.
||Introduction to Conflict Management
||Why is conflict management important?, types of conflict, causes of conflict, causes of conflict: examples, consequences of conflict, who is at risk?, and the law.
||Conflict Risk Assessment
||What is a conflict risk assessment?; step 1: look for conflict risks; step 2: recognise who might be at risk; step 3: evaluate risks and decide on precautions; step 4: implement procedures and notify staff; step 5: record your findings and implementations; step 6: monitor, review, and update; employer duties; and employee duties.
||Behavioural changes, preventative procedures, staff training, changing the workplace layout, changing job roles/design/hours, improving access/lighting/security, having 1-2-1s, encouraging employee feedback, preventing common causes of conflict, seeking professional help, and discrimination.
||Managing confrontational employees; offering support; reporting and recording incidents; intervening; informal discussions; mediation; mediation: case study; conciliation; arbitration; and employment tribunals.
The online assessment is taken on completion of the training material. You will
be asked 12 multiple choice questions with a pass mark of 75%. The
answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with
no extra charge.