Restaurant Hospitality Training Course

Certified Online Course

Certified Online Course Restauarant Hospitality Training Course Online
£25 +VAT

 Duration: 2-3 hours

 Accreditation: CPD & IoH

Restaurant Hospitality Training Course

This online training course teaches you all the skills and knowledge you need to provide exceptional restaurant customer service. By completing this training, you will have the confidence and expertise needed to provide outstanding service, learning how to cater to the needs of every customer and adapt yourself to every situation.

  • Fully online training course and assessment
  • Flexible training you can take at your own pace
  • Train on any device with an internet connection
  • Get certified in 2-3 hours
  • Downloadable certificate on completion
  • High quality certificate posted next working day

Who Is This Course For?

This course is primarily designed for front of house staff, waiting staff, bar staff and event staff. If you’re a manager or supervisor, this course is also beneficial for you. You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service.


Hospitality Managers


Bar Staff


Waiting Staff


Event Staff

  Looking to buy more than one course? Find out more about our Bulk Discounts »

Course Content

Module Description
1 Introduction Why it’s essential you provide good customer service.
2 Making an Impression How your appearance and attitude can impact on the customer experience.
3 Serving Guests The practical know how of providing the best service at all times and how to handle any complaints that may arise.
4 Know Your Drinks Learn more about a wide range of alcoholic and non-alcoholic drinks.
5 Know Your Food Understand your menu and any dietary requirements.
6 Laws and Licensing How to ask for I.D and operate in accordance with the 2003 Licensing Act.

  Download Course Overview (PDF) »

How Does It Work?

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Purchase & Payment

Purchasing your training couldn’t be easier. Simply find your desired course and add it to your basket. Then, follow our easy, step by step checkout process.

You can pay for any of our courses online by Debit or Credit card or PayPal. You will also be given the option to pay by invoice if you order five or more courses.

Course Access

Once you’ve purchased your course, we’ll instantly send you an email containing your username and password. You can use these to log in to your training and get started.

If you’ve purchased multiple courses for training your team, we’ll email you a list of login details that you can distribute to your staff.

Content & Assessment

This course contains six interactive training modules for you to work through at your own pace. After finishing these, you’ll need to pass an assessment to complete your training.

You’ll be asked 15 multiple choice questions with a pass mark of 80%. These are marked automatically so you’ll instantly know whether you’ve passed.

If you don’t pass first time, you can take the assessment as many times as you need with no extra charge.


Upon completion of your training, we’ll send you a quality assured certificate by post the next working day. This can be used to provide evidence for compliance and audit. You can also instantly download a PDF version of your certificate upon course completion.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.

This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 5 years. We will print this recommended renewal date on your certificate.

Our friendly customer support team are only ever a phone call or email away if you need any help at any stage of your training. Alternatively, you may find the information you're looking for on our Help page.

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