Retail Customer Service Training Course
This online Retail Customer Service training is designed to help anyone working in a retail environment improve their customer service skills. This course ensures that retail staff are constantly and consistently achieving and exceeding their customer's needs and expectations.
All businesses that sell a product or service to the public should strive to provide their customers with the best possible service. This course aims to provide retail workers with the necessary skills and techniques needed to put the customer first and go above and beyond with their service.
- Developed by professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate Duration: 2 hours
- On completion, certificate is posted the next working day
This course is suitable for anyone working in a retail customer service role, at all levels of employment, who wishes to improve their service skills. This includes employees who deal with customers face-to-face or over the telephone.
||In this introduction, learners look at the importance of customer service, the cost of poor customer service, customer expectations, and how to go above and beyond.
||Body Language and Listening
||In this module, you will look at your appearance, open and closed body language, rapport, honesty, eye contact, and active listening.
||In this module, we cover self-awareness and confidence, politeness, acknowledging needs, persuasion and influencing, avoiding jargon, being professional, and customer service over the phone.
||Dealing with Complaints
||This module focuses on how to ask questions, explaining and apologising, being empathetic, dealing with queues, refund and exchange policies, handling complaints, and personal safety.
||Evaluating Customer Service
||This final module helps learners understand how to evaluate their service through social media, mystery shoppers, feedback and surveys, and staff training.
The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions
with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with no extra charge.