Communication Skills Training

Communication Skills
£25 +VAT

Talking, sitting, standing, writing, even staying silent, everything we do shares a story. Our communication skills are an intrinsic part of both our personal and professional lives as they help us exist within and connect to the world around us. Good communication skills are therefore highly valued in the workplace.

This online Communication Skills course will teach you how to become a more efficient and effective communicator, the different methods of communication, how to communicate with confidence, how to communicate to support inclusion and equality, and how to communicate in difficult situations. You will leave the course armed with strategies that you can use to boost your communication skills.

The course was written in collaboration with broadcaster and journalist, Charlotte Leeming, who is an award-winning TV presenter, anchor and reporter, with 20 years’ experience in the industry.

This course has been developed to utilise instructional video and user activities to maximise engagement and learning.

  • Developed by education specialists and journalist and broadcaster, Charlotte Leeming
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Videos complete with captions
  • Accompanying downloadable resources
  • Approximate duration: 2-3 hours
  • On completion, certificate is posted the next working day

Who should take this course?

This course is suitable for anyone who wishes to improve their communication skills in the workplace, including managers, supervisors, trainees and apprentices. It is also suitable for anyone wishing to upskill, and those seeking new employment opportunities.


CPD Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content

1An Introduction to Communication

What is communication?, Self-evaluation activity, Can I become a more effective communicator?, Why is communication important?, The importance of communication in a digital age, Skills of the future, What does good communication look like?, and What does ineffective communication look like?

2Types of Communication

Choosing methods of communication, Synchronous and asynchronous communication, Verbal communication, Spoken communication: face-to-face, Spoken communication: asynchronous, Telephone conversations, Written communication, Non-verbal communication, Body language, and Active listening.

3How to Communicate with Confidence

What is confidence?, Finding your inner confidence, Be assertive, Be positive, Be authentic, Use your body, Confidence in the moment, Be prepared, Storytelling, Use your voice, and Breathe.

4Communicating in Difficult Situations

Responding vs reacting, Challenging conversations, Handling confrontation and conflict, Combating negativity, Providing constructive feedback, Difficult announcements (Choose Your Path Content), and Supporting grieving colleagues.

5Communication to Support Inclusion and Equality

What is inclusive communication?, Neurodiversity and communication, Sign language, English as a second language (ESL), Cultural differences in communication, and Inclusive language.

6Top Communication Tips

Develop empathy, Ask questions, Focus on the present, Get into character, Reflect and learn, Self-belief, Communication skills improvement plan, and Course downloads.

 Download Course Overview (PDF)

Aims of the course

By the end of this course, you will:

  • Understand your communication strengths and areas for development.
  • Understand the different methods of communication and their advantages and disadvantages.
  • Understand the importance of active listening and non-verbal communication.
  • Understand how to communicate with confidence.
  • Understand how to communicate effectively in difficult situations.
  • Understand how to give effective constructive feedback.
  • Understand how to support equality and inclusion through communication.


The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.