Communication Skills Training

CPD Approved
Communication Skills
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

  • Free Management Suite (10+ courses)

£25 +VAT

include vat

Includes a 10% discount for 10+ courses

Talking, sitting, standing, writing, even staying silent, everything we do shares a story. Our communication skills are an intrinsic part of both our personal and professional lives as they help us exist within and connect to the world around us. Good communication skills are therefore highly valued in the workplace.

This online Communication Skills course will teach you how to become a more efficient and effective communicator, the different methods of communication, how to communicate with confidence, how to communicate to support inclusion and equality, and how to communicate in difficult situations. You will leave the course armed with strategies that you can use to boost your communication skills.

The course was written in collaboration with broadcaster and journalist, Charlotte Leeming, who is an award-winning TV presenter, anchor and reporter, with 20 years’ experience in the industry.

This course has been developed to utilise instructional video and user activities to maximise engagement and learning.
This course was last audited on: 10th Feb 2023
  • Developed by education specialists and journalist and broadcaster, Charlotte Leeming
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Videos complete with captions
  • Accompanying downloadable resources
  • Approximate duration: 2-3 hours
  • Same day digital certificate. Printed certificate posted the next working day

Aims of the course

By the end of this course, you will:

  • Understand your communication strengths and areas for development.
  • Understand the different methods of communication and their advantages and disadvantages.
  • Understand the importance of active listening and non-verbal communication.
  • Understand how to communicate with confidence.
  • Understand how to communicate effectively in difficult situations.
  • Understand how to give effective constructive feedback.
  • Understand how to support equality and inclusion through communication.


CPD Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content

1An Introduction to Communication

What is communication?, Self-evaluation activity, Can I become a more effective communicator?, Why is communication important?, The importance of communication in a digital age, Skills of the future, What does good communication look like?, and What does ineffective communication look like?

2Types of Communication

Choosing methods of communication, Synchronous and asynchronous communication, Verbal communication, Spoken communication: face-to-face, Spoken communication: asynchronous, Telephone conversations, Written communication, Non-verbal communication, Body language, and Active listening.

3How to Communicate with Confidence

What is confidence?, Finding your inner confidence, Be assertive, Be positive, Be authentic, Use your body, Confidence in the moment, Be prepared, Storytelling, Use your voice, and Breathe.

4Communicating in Difficult Situations

Responding vs reacting, Challenging conversations, Handling confrontation and conflict, Combating negativity, Providing constructive feedback, Difficult announcements (Choose Your Path Content), and Supporting grieving colleagues.

5Communication to Support Inclusion and Equality

What is inclusive communication?, Neurodiversity and communication, Sign language, English as a second language (ESL), Cultural differences in communication, and Inclusive language.

6Top Communication Tips

Develop empathy, Ask questions, Focus on the present, Get into character, Reflect and learn, Self-belief, Communication skills improvement plan, and Course downloads.

 Download Course Overview (PDF)


The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

Who should take this course?

This course is suitable for anyone who wishes to improve their communication skills in the workplace, including managers, supervisors, trainees and apprentices. It is also suitable for anyone wishing to upskill, and those seeking new employment opportunities.

Course reviews

How do our courses work?

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Purchase and payment

Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.

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Course access

Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training. 

If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one. 

Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.

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If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.

Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.

Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.

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Continued support

Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact, and we’ll do our best to answer any questions you may have. 

Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.