Communication Skills Training

Duration 2-3 hours

Last audited 10th February 2023

CPD Approved
Communication Skills
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • 1 learner per course

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£25 +VAT

include vat

Includes a 10% discount for 10+ courses

Talking, sitting, standing, writing, even staying silent, everything we do shares a story. Our communication skills are an intrinsic part of both our personal and professional lives as they help us exist within and connect to the world around us. Good communication skills are therefore highly valued in the workplace.

This online Communication Skills course will teach you how to become a more efficient and effective communicator, the different methods of communication, how to communicate with confidence, how to communicate to support inclusion and equality, and how to communicate in difficult situations. You will leave the course armed with strategies that you can use to boost your communication skills.

This course has been developed to utilise instructional video and user activities to maximise engagement and learning.

100% online training

Access anywhere

Same day digital certificate

Printed certificate posted next working day

Full audio voiceover

Unlimited assessment attempts

Developed by education specialists and journalist and broadcaster, Charlotte Leeming

Accredited by CPD

A range of downloadable and interactive resources

What you'll learn

By the end of this course, you will:

  • Understand your communication strengths and areas for development.
  • Understand the different methods of communication and their advantages and disadvantages.
  • Understand the importance of active listening and non-verbal communication.
  • Understand how to communicate with confidence.
  • Understand how to communicate effectively in difficult situations.
  • Understand how to give effective constructive feedback.
  • Understand how to support equality and inclusion through communication.

Training you can trust

  • Course Content
  • Assessment
  • Suitable for

Module 1: An Introduction to Communication

What is communication?, Self-evaluation activity, Can I become a more effective communicator?, Why is communication important?, The importance of communication in a digital age, Skills of the future, What does good communication look like?, and What does ineffective communication look like?

Module 2: Types of Communication

Choosing methods of communication, Synchronous and asynchronous communication, Verbal communication, Spoken communication: face-to-face, Spoken communication: asynchronous, Telephone conversations, Written communication, Non-verbal communication, Body language, and Active listening.

Module 3: How to Communicate with Confidence

What is confidence?, Finding your inner confidence, Be assertive, Be positive, Be authentic, Use your body, Confidence in the moment, Be prepared, Storytelling, Use your voice, and Breathe.

Module 4: Communicating in Difficult Situations

Responding vs reacting, Challenging conversations, Handling confrontation and conflict, Combating negativity, Providing constructive feedback, Difficult announcements (Choose Your Path Content), and Supporting grieving colleagues.

Module 5: Communication to Support Inclusion and Equality

What is inclusive communication?, Neurodiversity and communication, Sign language, English as a second language (ESL), Cultural differences in communication, and Inclusive language.

Module 6: Top Communication Tips

Develop empathy, Ask questions, Focus on the present, Get into character, Reflect and learn, Self-belief, Communication skills improvement plan, and Course downloads.

The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

This course is suitable for anyone who wishes to improve their communication skills in the workplace, including managers, supervisors, trainees and apprentices. It is also suitable for anyone wishing to upskill, and those seeking new employment opportunities.

Written by experts

Profile photo of Charlotte Leeming

In partnership with

Charlotte Leeming

Award-winning Senior Broadcast Reporter / TV Presenter

Charlotte Leeming is an award-winning TV presenter and Senior Broadcast Journalist with over 20 years of experience as a trusted face and voice on shows such as Look North and BBC News. She holds degrees in Broadcast Journalism and English Literature.

Charlotte supports people and businesses by public speaking, coaching and delivering training using her passion and experience to teach people to communicate with confidence and clarity.

She has received numerous accolades for her work, including The O2 Broadcast Journalist of The Year. Charlotte is committed to helping people reach their full potential by sharing her unique insights and experiences.

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