Conflict Management

CPD Approved
Conflict Management
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • 1 learner per course

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£25 +VAT

include vat

Includes a 10% discount for 10+ courses

This online Conflict Management Training course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.

Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business' reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.

  • Developed by business professionals
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate Duration: 2 hours
  • Same day digital certificate. Printed certificate posted the next working day

What you'll learn

By the end of this course learners will:

  • Recognise the different types and common causes of conflict.
  • Know who is at risk of conflict and what negative impact conflicts have on a workplace.
  • Understand how the law relates to conflict management.
  • Be capable of carrying out a conflict risk assessment and identifying conflict risks.
  • Be familiar with the various strategies and methods used to prevent conflicts from occurring or escalating in the workplace.
  • Have a thorough understanding of the various ways to deal with confrontations and ongoing conflicts, including forms of alternative dispute resolution such as mediation.

Training you can trust

Course content

ModuleDescription
1Introduction to Conflict Management

Why is conflict management important?, types of conflict, causes of conflict, causes of conflict: examples, consequences of conflict, who is at risk?, and the law.

2Conflict Risk Assessment

What is a conflict risk assessment?; step 1: look for conflict risks; step 2: recognise who might be at risk; step 3: evaluate risks and decide on precautions; step 4: implement procedures and notify staff; step 5: record your findings and implementations; step 6: monitor, review, and update; employer duties; and employee duties.

3Preventing Conflict

Behavioural changes, preventative procedures, staff training, changing the workplace layout, changing job roles/design/hours, improving access/lighting/security, having 1-2-1s, encouraging employee feedback, preventing common causes of conflict, seeking professional help, and discrimination.

4Handling Conflict

Managing confrontational employees; offering support; reporting and recording incidents; intervening; informal discussions; mediation; mediation: case study; conciliation; arbitration; and employment tribunals.


 Download Course Overview (PDF)

Assessment

The online assessment is taken on completion of the training material. You will be asked 12 multiple choice questions with a pass mark of 75%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.


Who should take this course?

This Conflict Management Training Course is suitable for anyone responsible for others looking to learn the basics of dealing with conflict in the workplace.

This includes:

  • Managers
  • Supervisors
  • HR teams
If you are looking for a course for employees to take to help deal with conflicts in the workplace our Conflict Resolution course is more suitable.

Course reviews



How do our courses work?

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Purchase and payment

Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.

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Course access

Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training.

Simply click the "Get Started" button on the email, and from there you can select whether the training is for yourself or for your team.

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Certificate

If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.

Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.

Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.

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Continued support

Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact support@highspeedtraining.co.uk, and we’ll do our best to answer any questions you may have. 

Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.