Conflict Resolution
Quantity: 1
Conflict Resolution
Duration 1 hour
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£20 +VAT
include vat
Includes a 10% discount for 10+ courses
Conflict is an unavoidable part of life and it can occur in any industry or workplace. It can happen between individuals, between employees and management or between staff and customers or clients. Unresolved conflict can have a detrimental effect on a business as it can affect productivity and morale, and it can also have a negative impact on the physical and mental wellbeing of employees. As such, conflict resolution is an essential skill for everyone to have.
This online Conflict Resolution Training is designed to help employees understand the common reasons why conflict arises, and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. The course looks at different types of conflict, how a conflict can develop through stages and both external and internal conflicts. It covers emotional intelligence and self-reflection, including how these are key to resolving conflict, and the influence of tone of voice and body language. It also explores the Thomas-Kilmann model and the L.E.A.D method for conflict resolution.
Please note this course only includes a digital version of your certificate.
100% online training
Access anywhere
Same day digital certificate
Full audio voiceover
Assessment retakes at no extra cost
Learn at your own pace with no completion deadlines
Developed by business professionals
Accredited by CPD
Bulk discount for orders of 10+ courses
Bigger orders = bigger discounts
Save on our courses when you buy more training upfront. Lock in a better price now and access the training whenever you need to. You can mix and match any of our courses too and get the discount off your whole order.
10+ courses = 10% off
50+ courses = 20% off
100+ courses = 30% off
500+ courses = 40% off
What you'll learn
By the end of this course, you will be able to:
- Recognise the different types of conflict and how it can occur within the workplace.
- Understand the impact conflict can have.
- Be able to implement a number of strategies in order to avoid and resolve conflict.
- Understand the importance of self-reflection and how this can help with conflict resolution.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Understanding Conflict
What is conflict?, common types of conflict, common effects of conflict, stages of conflict, external conflicts, internal conflicts.
Module 2: Conflict Resolution Strategies
Effective communication, emotional intelligence, tone of voice, body language, the Thomas-Kilmann method, L.E.A.D, the importance of self-reflection.
The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.
This Conflict Resolution Training course is suitable for employees from any industry looking to improve their ability to understand and resolve conflict in their workplace.
If you’re in a position of responsibility, whether that is in the form of owning a business with staff, or in a management or supervisory role, it’s recommended that you look into our Conflict Management Training, as this Conflict Resolution Training course is designed for employees.
Frequently asked questions
How do I access the training?
All of our training is done within your web browser - there are no apps to download or software to install.
After picking the courses you need and completing your purchase, you will receive a confirmation email. To access our courses yourself or to distribute them to others you just need to click the ‘Get Started’ button within the email and select which option you want. You will then be able to add the course(s) into an existing account, or create a new account.
Can I buy training for my team?
Of course just add the amount of courses you need and follow the purchase process. Please do be aware that it is one course per learner so they will all need their own course.
When buying courses for a team you'll also get access to our Management Suite free of charge. This is a tool that will allow you to allocate, track and review the training of your team.
Did you know? - We offer free training sessions on how to get the most from your Management Suite. To benefit from this, please contact: managersupport@highspeedtraining.co.uk to get your session booked in.
If I order multiple courses will I receive any discount?
Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:
If you purchase 10+ courses you receive a 10% discount
If you purchase 50+ courses you receive a 20% discount
If you purchase 100+ courses you receive a 30% discount
If you purchase 500+ courses you receive a 40% discount
What payment options are available?
You can pay for our training using either a Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.
Can I access the training material after I have completed my course?
Yes. You can use your username and password to log in and revisit the training material as many times as you like, even after completing the course.
Is there a time limit on completing the course?
No, we want our courses to work around you so there’s no time limit in which you must complete the training after making a purchase. You can also split your training over as many different sessions as you wish, as course progress is saved as you make your way through the training. You’re free to learn entirely at your own pace.
