Interpersonal Conflict Training
Quantity: 1
Interpersonal Conflict Training
Duration 1 hour
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£15 +VAT
include vat
Includes a 10% discount for 10+ courses
It’s been proven that people are more likely to perform better and more productively in their jobs if they feel secure, supported and valued in their position. On the other hand, a toxic work environment can be detrimental to a person’s physical and mental wellbeing. Conflicts that occur between staff at a workplace is one of the most common causes of a toxic work environment. As such, it’s important for every hospitality and retail worker to understand not only how these conflicts can occur, but how they can be resolved.
This course will look into the common reasons why interpersonal conflicts occur and how giving and receiving feedback can be both a cause and a way to resolve conflict. It also covers the negative impact that a toxic work environment can have on a business, customers and staff and explains the benefits that having a pleasant work environment has on everyone involved. By the end of this course, you will feel secure in your knowledge of what can cause interpersonal conflicts and be confident in understanding how these can be resolved.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Assessment retakes at no extra cost
Learn at your own pace with no completion deadlines
Developed by food industry experts
Accredited by CPD
Bulk discount for orders of 10+ courses
Bigger orders = bigger discounts
Save on our courses when you buy more training upfront. Lock in a better price now and access the training whenever you need to. You can mix and match any of our courses too and get the discount off your whole order.
10+ courses = 10% off
50+ courses = 20% off
100+ courses = 30% off
500+ courses = 40% off
What you'll learn
By the end of this course, you will be able to:
- Recognise the factors and situations that often lead to interpersonal conflicts.
- Understand the importance of feedback, and how to give and receive it effectively.
- Realise the negative impact that a toxic work environment can have on a person’s physical and mental wellbeing.
- Understand ways that you can limit interpersonal conflicts, and have confidence in utilising methods to resolve them.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Endorsed by the Institute of Hospitality
Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Interpersonal Conflicts
What is interpersonal conflict? Causes of interpersonal conflicts, conflict with management, giving feedback, receiving feedback, effects of a toxic work environment, benefits of a pleasant working environment, conflict resolution.
The online assessment is taken on completion of the training material. You will be asked 5 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.
This Interpersonal Conflict course is suitable for anyone who works in either the retail or hospitality industry. It's ideal for people working in positions such as, but not limited to:
- Waitress/Waiter
- Bartender
- Cafe worker
- Hotel receptionist
- Retail worker
Frequently asked questions
How do I access the training?
All of our training is done within your web browser - there are no apps to download or software to install.
After picking the courses you need and completing your purchase, you will receive a confirmation email. To access our courses yourself or to distribute them to others you just need to click the ‘Get Started’ button within the email and select which option you want. You will then be able to add the course(s) into an existing account, or create a new account.
Can I buy training for my team?
Of course just add the amount of courses you need and follow the purchase process. Please do be aware that it is one course per learner so they will all need their own course.
When buying courses for a team you'll also get access to our Management Suite free of charge. This is a tool that will allow you to allocate, track and review the training of your team.
Did you know? - We offer free training sessions on how to get the most from your Management Suite. To benefit from this, please contact: managersupport@highspeedtraining.co.uk to get your session booked in.
If I order multiple courses will I receive any discount?
Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:
If you purchase 10+ courses you receive a 10% discount
If you purchase 50+ courses you receive a 20% discount
If you purchase 100+ courses you receive a 30% discount
If you purchase 500+ courses you receive a 40% discount
What payment options are available?
You can pay for our training using either a Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.
Can I access the training material after I have completed my course?
Yes. You can use your username and password to log in and revisit the training material as many times as you like, even after completing the course.
Is there a time limit on completing the course?
No, we want our courses to work around you so there’s no time limit in which you must complete the training after making a purchase. You can also split your training over as many different sessions as you wish, as course progress is saved as you make your way through the training. You’re free to learn entirely at your own pace.
