Online PA & Secretarial Training Course
100% online training
Start when you like
Learn on any device (desktop, mobile or tablet)
Instant assessment and result
Train teams of all sizes
Bulk discounts starting at 10% off 10 courses
Learn on any device (desktop, mobile or tablet)
Includes a 10% discount for 10+ courses
This PA skills course has been designed to provide assistants and secretaries with a further understanding of the skills needed in order to perform their role to the best of their ability.
The course looks at all aspects of being a great assistant, from managing relationships and being assertive to communicating effectively and knowing how to take minutes in a meeting. The training is suitable for all assistants who wish to develop on their existing skills, learn new ones and recognise what it takes to be a confident and successful aide.
By the end of this course, learners will:
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.
If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!
Your role as PA, secretary or assistant, maintaining a professional image, self-confidence, handshakes and being proactive.
|2||Managing Relationships|| |
Managing your manager, working styles, expectations, emotional intelligence, interpersonal skills, learning on the job, feedback and appraisals, trust and honesty and conflict management.
|3||Communication Skills|| |
Body language, assertiveness, telephone conversations, screening calls, taking messages, making outbound calls, e-mails and listening skills.
|4||Writing Skills|| |
Basic grammar and punctuation skills, writing letters, addressing envelopes, writing an e-mail, reports and social media.
|5||Meetings and Minutes|| |
Preparing for a meeting, finding a time in everyone’s calendar, writing an agenda, during the meeting, how to take minutes, shorthand and writing up minutes.
|6||Time Management|| |
Diary management, scheduling, prioritising, SMART goals, using a to-do list, multitasking, deadlines, organisation and overcoming procrastination.
Potential injuries, display screen equipment, workstation set-up, reducing the risks, posture, working hours, office health and safety and stress management.
The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
This course is suitable for assistants and secretaries of all levels who wish to gain a more thorough understanding of the skills needed to be able to perform their role efficiently and with confidence. The course is designed as an introductory level and so no prerequisite training is needed.
Purchase and payment
Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.
Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training.
If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one.
Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.
If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.
Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.
Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.
Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact firstname.lastname@example.org, and we’ll do our best to answer any questions you may have.
Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.