Online PA & Secretarial Training Course

CPD Approved
PA and Secretarial Skills
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£40 +VAT

include vat

Includes a 10% discount for 10+ courses

This PA skills course has been designed to provide assistants and secretaries with a further understanding of the skills needed in order to perform their role to the best of their ability.

The course looks at all aspects of being a great assistant, from managing relationships and being assertive to communicating effectively and knowing how to take minutes in a meeting. The training is suitable for all assistants who wish to develop on their existing skills, learn new ones and recognise what it takes to be a confident and successful aide. 

This course was last audited on: 10th Feb 2023
  • Developed by business professionals
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 4-5 hours
  • Same day digital certificate. Printed certificate posted the next working day

Aims of the course

By the end of this course, learners will:

  • Understand the role of a PA, secretary or assistant and the skills needed to fulfil the role.
  • Have knowledge of good communication skills, including how to be assertive and listen well.
  • Learn more about business writing skills.
  • Recognise the different working and management styles to enable you to work better with your boss.
  • Understand how to better your diary management, scheduling and time management skills.
  • Have knowledge of how to organise a successful meeting.
  • Learn how to write and layout minutes and a meeting agenda.
  • Understand the importance of office ergonomics.


CPD Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content


Your role as PA, secretary or assistant, maintaining a professional image, self-confidence, handshakes and being proactive.

2Managing Relationships

Managing your manager, working styles, expectations, emotional intelligence, interpersonal skills, learning on the job, feedback and appraisals, trust and honesty and conflict management.

3Communication Skills

Body language, assertiveness, telephone conversations, screening calls, taking messages, making outbound calls, e-mails and listening skills.

4Writing Skills

Basic grammar and punctuation skills, writing letters, addressing envelopes, writing an e-mail, reports and social media.

5Meetings and Minutes

Preparing for a meeting, finding a time in everyone’s calendar, writing an agenda, during the meeting, how to take minutes, shorthand and writing up minutes.

6Time Management

Diary management, scheduling, prioritising, SMART goals, using a to-do list, multitasking, deadlines, organisation and overcoming procrastination.


Potential injuries, display screen equipment, workstation set-up, reducing the risks, posture, working hours, office health and safety and stress management.

 Download Course Overview (PDF)


The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

Who should take this course?

This course is suitable for assistants and secretaries of all levels who wish to gain a more thorough understanding of the skills needed to be able to perform their role efficiently and with confidence. The course is designed as an introductory level and so no prerequisite training is needed.

Course reviews

How do our courses work?

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Purchase and payment

Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.

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Course access

Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training. 

If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one. 

Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.

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If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.

Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.

Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.

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Continued support

Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact, and we’ll do our best to answer any questions you may have. 

Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.