Online PA & Secretarial Training Course

Duration 4-5 hours

Last audited 10th Feb 2023

CPD Approved
PA and Secretarial Skills
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • 1 learner per course

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

£40 +VAT

include vat

Includes a 10% discount for 10+ courses

This PA skills course has been designed to provide assistants and secretaries with a further understanding of the skills needed in order to perform their role to the best of their ability.

The course looks at all aspects of being a great assistant, from managing relationships and being assertive to communicating effectively and knowing how to take minutes in a meeting. The training is suitable for all assistants who wish to develop on their existing skills, learn new ones and recognise what it takes to be a confident and successful aide. 

100% online training

Access anywhere

Same day digital certificate

Printed certificate posted next working day

Full audio voiceover

Unlimited assessment attempts

Developed by business professionals

Accredited by CPD

What you'll learn

By the end of this course, learners will:

  • Understand the role of a PA, secretary or assistant and the skills needed to fulfil the role.
  • Have knowledge of good communication skills, including how to be assertive and listen well.
  • Learn more about business writing skills.
  • Recognise the different working and management styles to enable you to work better with your boss.
  • Understand how to better your diary management, scheduling and time management skills.
  • Have knowledge of how to organise a successful meeting.
  • Learn how to write and layout minutes and a meeting agenda.
  • Understand the importance of office ergonomics.

Training you can trust

  • Course Content
  • Assessment
  • Suitable for

Module 1: Introduction

Your role as PA, secretary or assistant, maintaining a professional image, self-confidence, handshakes and being proactive.

Module 2: Managing Relationships

Managing your manager, working styles, expectations, emotional intelligence, interpersonal skills, learning on the job, feedback and appraisals, trust and honesty and conflict management.

Module 3: Communication Skills

Body language, assertiveness, telephone conversations, screening calls, taking messages, making outbound calls, e-mails and listening skills.

Module 4: Writing Skills

Basic grammar and punctuation skills, writing letters, addressing envelopes, writing an e-mail, reports and social media.

Module 5: Meetings and Minutes

Preparing for a meeting, finding a time in everyone’s calendar, writing an agenda, during the meeting, how to take minutes, shorthand and writing up minutes.

Module 6: Time Management

Diary management, scheduling, prioritising, SMART goals, using a to-do list, multitasking, deadlines, organisation and overcoming procrastination.

Module 7: Ergonomics

Potential injuries, display screen equipment, workstation set-up, reducing the risks, posture, working hours, office health and safety and stress management.

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

This course is suitable for assistants and secretaries of all levels who wish to gain a more thorough understanding of the skills needed to be able to perform their role efficiently and with confidence. The course is designed as an introductory level and so no prerequisite training is needed.

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