Restaurant Hospitality Training Course

CPD Approved IoH Approved
Restaurant Hospitality
For me
For teams
  • 100% online training

  • Start when you like

  • Learn on any device (desktop, mobile or tablet)

  • Instant assessment and result

  • Train teams of all sizes

  • Bulk discounts starting at 10% off 10 courses

  • Learn on any device (desktop, mobile or tablet)

  • Free Management Suite (10+ courses)

£25 +VAT

include vat

Includes a 10% discount for 10+ courses

This Restaurant Hospitality Training will teach front of house staff in a restaurant how to deliver good customer service to guests. It explains how to create a welcoming, professional environment for diners through positive behaviour and by fulfilling their need as effectively as possible. 

The course explains what skills all front of house staff should have, how to maintain a professional appearance and attitude, what to do when guests arrive and want to order, the importance of knowing your food and drink menus, and which laws your restaurant needs to comply with. The knowledge that learners gain from this course will enable them to provide guests with a positive dining experience, and make their restaurant's customer service stand out.

This course was last audited on: 13th March 2023
  • Fully online training course and assessment
  • Flexible training you can take at your own pace
  • Train on any device with an internet connection
  • Get certified in 2-3 hours
  • Same day digital certificate. Printed certificate posted the next working day

Aims of the course

By taking this course, you will:

  • Understand why good hospitality service is important and recognise what skills you need to deliver it.
  • Know how to make a good impression through your appearance, body language, personality, and attitude.
  • Be able to help keep the restaurant presentable and hygienic.
  • Understand how to effectively serve guests, from the moment they arrive to when they leave.
  • Be able to fulfil orders professionally and in a way that shows guests you care.
  • Know how to deal with complaints.
  • Recognise the importance of knowing your drinks and food menus.
  • Understand how to give recommendations and upsell effectively.
  • Know what the law requires of your restaurant and how you can help to comply with these requirements.


CPD Approved
IoH Approved

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit. 

This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 5 years. We will print this recommended renewal date on your certificate.

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

Interactive Demo

Course content


The introduction to this course explains why you need to provide the best customer service. You will learn an initial overview of the skills required to do this, why good customer service benefits your business and the consequences of getting customer service wrong.

2Making an Impression

First impressions are vital, and this module will show you how to make a good first impression on your customers, from your appearance, through to taking bookings on the phone and preparing tables prior to the arrival of the customers.

3Serving Guests

We break down the entire customer service process step by step to show you how to provide the best service for your customers at all times. You will gain the knowledge of how to deal with any complaints that may arise. By the end of this module you will be confident in ensuring your guests are well looked after.

4Know Your Drinks

A key part of your role may be to provide expertise on the drinks your business offers. Here, we provide an easy to learn guide to a range of alcoholic and non-alcoholic drinks. By the end of this module you will be able to make recommendations for drinks that pair well with the food you sell.

5Know Your Food

This is a detailed look at the importance of understanding the food your business may serve, including how they are made and how to explain and upsell dishes to customers if you are asked about them. It will also inform you about the importance of checking for any allergies the customers may have in order to keep them safe.

6Laws and Licensing

Understand what your obligations are to UK law, including licensing law. This includes practical help on how to confront customers in a polite and safe way. The module also makes you aware of what other training should be carried out to ensure you operate safely and legally.

 Download Course Overview (PDF)


Once you have completed all of the online training material for the course, you will be able to take the online assessment.

The assessment consists of 15 multiple choice questions with a pass mark of 80%.

The answers are marked instantly so you will know whether you have passed as soon as you finish. If you don’t pass the assessment you can review the course material and take the assessment again as many times as necessary at no extra charge.

Who should take this course?

This course is primarily designed for front of house staff, waiting staff, bar staff and event staff. If you’re a manager or supervisor, this course is also beneficial for you. You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service.

Course reviews

How do our courses work?

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Purchase and payment

Add your chosen course to your basket. Once you’ve added all the courses you need, follow our step-by-step checkout process where you can purchase using Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.

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Course access

Once you’ve completed your purchase, look out for an email containing the details you’ll need to start your training. 

If you’ve purchased a single course, we’ll send you a unique course code. You can use this to add your training to an existing account, or create a brand new one. 

Purchased multiple courses for training your team? We’ll email you all the login details you need to distribute to your staff.

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If your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address once you’ve completed your course. Although we try to deliver your certificates as soon as possible, please allow 3-4 working days for delivery.

Don’t want to wait? You can instantly download your digital certificate as a PDF after course completion.

Additionally, please note that if your company is paying by invoice we can only issue certificates after your order has been fully paid.

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Continued support

Our friendly customer support team is happy to help at any stage of your training. Call us on 0333 006 7000 or contact, and we’ll do our best to answer any questions you may have. 

Additionally, have you seen our help page? It’s full of useful information to help guide you through your training experience.