Customer support

We offer over 170 online training courses on a range of subjects suitable for either individuals or businesses.

Whether you’re looking to meet safety standards, comply with regulations, or grow skill sets – each course is created by industry experts to ensure you get the best learning experience and the outcome you need.

View the full list of our courses or download our full course catalogue pdf.

If you are looking for bespoke courses for your business, we would encourage you to discuss your requirements with our Sales team on 0333 006 7000.

Yes, all of our courses are certified by CPD (Continuing Professional Development). Additionally, many of our health and safety courses are approved by RoSPA (Royal Society for the Prevention of Accidents). 

Over 70 courses in our catalogue are City & Guilds assured after being thoroughly reviewed independently by City & Guilds learning and development experts. We're the first e-learning provider to have online courses awarded City & Guilds Assured status.

To check the accreditation of a particular course, please visit the relevant product page for more information.

All of the courses we sell have all the key information you will need on our product pages!

This includes things like pricing, accreditations, course content and key FAQs relating to the course. There’s also a section which helps show who the course is suitable for to help inform your buying decisions.

If you’d like any further information on our courses you can contact our sales team on 0333 006 7000 or by emailing us at sales@highspeedtraining.co.uk

All of our courses are 100% online. Each course consists of interactive modules with exercises throughout to check understanding.

After completing every module, the learner will need to complete a multiple choice assessment in order to attain their certificate.

There’s no pressure, however; if unsuccessful at first, the learner can take the assessment as many times as they need with no extra charge.

Additionally, the course material will remain available to revisit as many times as necessary.

You can access our courses on any electronic device as long as you have an internet connection. This means you can train anywhere, using your smartphone, iPad or laptop!

Yes, we offer demos of all our courses which allows you to complete part of the training for free.

You can register for a demo by pressing the interactive demo button on the relevant product page of any of our courses.

If you are a business looking to train your staff and would like to view the content in greater detail, then please contact our sales team at sales@highspeedtraining.co.uk

Yes, our courses can be taken from anywhere in the world, as long as you have a device with an internet connection.

Legislation may differ across countries however, so if you are taking the course from outside the UK, please check whether your chosen training covers the relevant regulations for your area.

Yes. You can use your username and password to log in and revisit the training material as many times as you like, even after completing the course.

The duration varies depending on which course you are taking. You can find a guide to how long we expect each course to take on the relevant product page.

No, we want our courses to work around you so there’s no time limit in which you must complete the training after making a purchase.

You can also split your training over as many different sessions as you wish, as course progress is saved as you make your way through the training. You’re free to learn entirely at your own pace.

You typically gain 1 CPD point per hour of study. You can find a guide to how long we expect each course to take on the relevant product page.

Most of our training courses have a recommended renewal date based on best practice guidelines. This date will appear on the certificate received upon completion of the course.

You can also view specific course renewal dates online on the product page of the course you are interested in.

To renew your training, you will need to purchase and complete the course again, which you can do on our website.

Simply add the course to your basket and proceed to checkout.

You will receive an email as soon as you complete your purchase containing your receipt and access instructions. 

When you complete the course, you will receive a new certificate through the post and be able to download a PDF copy of your certificate instantly.

Simply click the ‘Log in or register to get started’ button. Once you’ve logged in or registered, there are 2 options to choose from depending on who you have purchased the training for:

Complete the training myself

If you have purchased the course(s) for just yourself to do, select this option.

Add training to a Management Suite

If one or more of the course(s) you have purchased are intended for other people to complete, then select this option. You can then either create a Management Suite to allocate the training to other users, or login to your existing Management Suite to add the courses to your account. 

You should also select this option if at least one of the courses is for yourself to complete.

Please note: if you have purchased the courses for more than one person to complete, do not forward this email on to all your learners as this will prevent some of your learners from accessing the courses. You will need to either select the "Add training to a Management Suite" option so you can assign the courses to your learners, or forward the Order Confirmation email to the person who will be managing the training for the team.

There is a login button at the top of our website that enables you to log in from any page you are on.

This link enables you to log into your training course or Management Suite.

If you've forgotten your password you can request a password reset request via the login page.

If the activation link is no longer active, this means that the training has already been added into an account.

To access the training, you will just need to log in to the account that the training was added to.

If you have purchased the course yourself, your username will most likely be your email address.

If your company has purchased the training for you, you will have received an email containing your unique username.

After completing your purchase, you should have received a confirmation email which was sent to the email address entered at the time of payment. If you haven’t received this, please check your junk/spam folder.

To access the courses, simply click the ‘Log in or register to get started’ button within this email and select the option which best reflects what you’d like to do with your training. You will then be able to add the course(s) into your existing account

Yes, absolutely! To assign training to yourself from within your Management Suite, simply go to “Manage Courses” and then “View Available courses”.

You will see a button at the top that says “Take courses myself”. You just need to click that option and select which courses you would like to take. 

Once you have done this, you will be able to complete your training by clicking the “Switch to My Learning” button at the top left side bar.

The Management Suite is an account that enables you to very easily assign training courses, track the progress of all your learners and download certificates.

If you have purchased training for yourself, you can also access and complete your course from within your Management Suite.

If you have purchased courses for more than one person, you will be provided with a Management Suite once you have registered and created your account. This will enable you to distribute your courses.

The Management Suite has many benefits! You can view our short and handy video guides for tips and guidance on how best to utilise it.

If you're just getting started, our friendly onboarding team are here to help. You can contact them at onboarding@highspeedtraining.co.uk

After completing your purchase, you should have received a confirmation email which was sent to the email address entered at the time of payment. If you haven’t received this, please check your junk/spam folder.

To add the courses into your Management Suite, click the ‘Log in or register to Get Started’ button within this email.

Once you have logged in,  select the option to “Add training to a Management Suite”.

To assign training to your staff, you will need to log in to your Management Suite and do the following:

● Manage Learners

● Create Learners

● Enter Learners details

● Assign Courses

● Create Learner

Please note, unless the checkbox is unticked, this will send the Learner an automated email with their login details.

Yes, absolutely! To assign training to yourself, simply go to “Manage Courses” and then “View Available courses”.

You will see a button at the top that says “Take courses myself”. You just need to click that option and select which courses you would like to take. 

Once you have done this, you will be able to complete your training by clicking the “Switch to My Learning” button at the top left side bar.

Most of our training courses have a recommended renewal date based on best practice guidelines. This date will appear on the learners certificate that they receive upon completion of the course.

You can also view specific course renewal dates online on the product page of the course you are interested in.

You can renew training courses for existing learners by adding the new course into their account by the following steps:

●  Go to the 'Manage Learners' menu

● Click 'Find Learner'

● Search for your learner by name and click 'View Learner'

● Use the dropdown list on the right hand side of the screen to 'Assign Courses'

● Select 'Assign Courses'

To renew courses for multiple learners:

● Go to 'Manage courses'

● Go to 'Assign Courses'

● Select the required course(s)

● Select the required Learners

● Assign courses

This will add one of your available courses to their account(s), ready for them to log in and start.

If your learner has any courses that are “Not Attempted” or “Incomplete”  you can remove the course by doing the following:

● Click 'Manage Learners' on the left-hand side

● Select 'Find Learner'

● Select 'View Learner'

● Once you're in their profile, you can click 'View Details' next to the relevant course

● Select 'Remove Course' at the top right, and then 'Remove Course' again to confirm.

This will return the course(s) back to your available training.

Please note that incomplete courses can only be reset within 90 days of the course being assigned.

You can reset your learner's password in your Management Suite by doing the following:

● 'Manage Learners'

● ‘Find learner'

● You can then search for your learner and select 'View Learner'.

● Click the 'Reset Learner Password' button where you can then type a new password in the password field and then select 'Save Changes'.

An email will then be sent to your learner provided that you have ticked the option to “Notify learner of their new password”.

If your learner has not accessed their account yet, you can resend their login details. 

Simply search for their name, click “View learner” and then click the green “Resend Login Details” button.

The Resend Details option will not be available if your learner has previously logged into their account and changed their password.

In this case, you can reset their password for them using the Reset Learner Password button.

If you’d like to tidy up the accounts, you can easily merge the courses into one username by doing the following:

● Go to the 'Manage Learners' menu

● Click 'Duplicate Learners'

● Select the learner group you would like to merge

● You can now select the one account and username you would like to keep. All courses will be merged into this account

● Select the accounts you would like merging. If you would like all of the available accounts merging, simply click 'Select All'

● You will be taken to a summary page where you will see what the final learner will look like, along with their previously associated usernames

● To confirm, just select 'Merge'

If your learner’s name has been spelt incorrectly or changed legally, you can request to change their name by going to “Manage Learners” then “Find Learner” and selecting “Edit Learner Details”.

If the name on the learner's account has already been confirmed, the new name will need to be verified again by our Support Team for security purposes.

If the courses in this account have not been attempted, and have been assigned to the wrong learner, or the learner has left the business, you will just need to remove the courses from their account.

All training that you have assigned to learners, but haven’t been started yet, can be found in the 'Reports' menu, under 'Training Not Attempted'.

Once a learner has started a course, the course moves to 'Training Incomplete' in the 'Reports' menu. Here you can see the learners progress as they work through the training.

Once your learners have completed their training you will be able to find them in the 'Reports' menu under either 'Dispatch Summary' or 'Certified Learners'.

If you have chosen to pay by invoice and your payment hasn’t been received you will find your learners in the 'Dispatch Summary' section.

If you have paid for the courses you will find the learners who have completed courses in the 'Certified Learners' section

You can also use the 'Data Export' function to download a full excel report of all the training in your account.

The Reports section of your management suite allows you to view all assigned training in your account. 

You can also use the Data Export function in the Reports section to download a full excel report of all assigned training in your account.

To view what available training you have left to assign, you will just need to select “Manage courses” and then “View available courses”

If you’d like an email notification whenever your learners pass a course, simply do the following:

● Go to 'My Account' at the top right of the page

● Select 'Edit Profile'

● Select 'Notification Preferences' at the left hand side

● Tick the box that says 'Email me when a learner passes their course'

● Save the changes

To download a certificate for a specific learner, just do the following:

● Go to 'Manage Learners' at the left hand side of your dashboard

● Select 'Find Learner'

● Find your learner and then select 'View Learner' at the right hand side of their name

● Click on the course title, then select the 'Download Certificate' button

Please note, if your learners have completed training attached to an unpaid order, their certificates will not be available until the invoice for the order is paid.

If you need to download several certificates, you can do a bulk download instead.

● Select 'Downloads' at the left hand side of your dashboard

● Select 'Bulk Certificate Download Request'

● Filter as required

● Click the 'Generate Downloads' button

● You will be emailed to confirm when the download is ready

● This can then be found in the 'Downloads' menu under 'Manager Downloads', or by clicking the 'View your existing downloads' button.

Please note, if your learners have completed training attached to an unpaid order, their certificates will not be available until the invoice for the order is paid.

This will happen if your learners have completed training attached to an unpaid order.  Their certificates will not be available until the invoice for the order is paid.

If you are also unable to download the certificate for your learner from your Management Suite, this means that your learner has completed training attached to an unpaid order. Their certificates will not be available until the invoice for the order is paid.

If the order has been paid for, please contact our Support team at support@highspeedtraining.co.uk

To view your order history within your Management Suite, just do the following:

• Select “Manage System” on the left hand side of your dashboard

• Select “Order History”

To download invoices for previously purchased courses, just do the following from within your Management Suite:

• Select “Manage System” on the left hand side of your dashboard

• Select “Order History”

• Select the invoice you require and download

Alternatively, if you’d like to receive a copy of any invoices via email that are not available within your Management Suite, please contact our accounts department with your request at: accounts@highspeedtraining.co.uk

To purchase a course for yourself, add the required course to your basket and proceed to checkout.

Once you have completed the purchase you will receive an email containing instructions on how to access your course/s.

Yes, we offer demos of all our courses which allows you to complete part of the training for free. You can register for a demo by pressing the interactive demo button on the relevant product page of any of our courses.

If you are a business looking to train your staff and would like to view the content in greater detail, then please contact our sales team on 0333 006 7000.

Yes, our courses can be taken from anywhere in the world, as long as you have a device with an internet connection.

Legislation may differ across countries however, so if you are taking the course from outside the UK, please check whether your chosen training covers the relevant regulations for your area.

Most of our training courses have a recommended renewal date based on best practice guidelines. This date will appear on the certificate that you receive upon completion of the course.

You can also view specific course renewal dates online on the product page of the course you are interested in.

To renew your training, you will need to purchase and complete the course again, which you can do on our website here.

Simply add the course to your basket and proceed to checkout.

You will receive an email as soon as you complete your purchase containing your receipt and access instructions. 

When you complete the course, you will receive a new certificate through the post and be able to download a PDF copy of your certificate instantly.

You can purchase staff training in just a few simple steps.

Firstly, add the quantity of courses that you require to your basket and then proceed to checkout.

At the checkout, please ensure you enter all of your details as the order placer, and the individuals completing the training will be asked to enter their own details at a later stage.

Once the purchase has been made, look out for an email so that you can activate the training and distribute it to your staff. 

If you purchase courses for your team, you'll get access to our Management Suite which is a tool that will allow you to allocate, track and review the training of your staff members. We also offer free training sessions on how to get the most from your Management Suite. To benefit from this, please contact: onboarding@highspeedtraining.co.uk and we’ll happily book you in.

Our courses can only be used per person and therefore you would need to purchase a course for each of the staff members required to undergo the training.

If you are looking for bespoke courses for your business we would encourage you to discuss your requirements with our Sales team on 0333 006 7000.

Yes, we offer demos of all our courses which allows you to complete part of the training for free.

You can register for a demo by pressing the interactive demo button on the relevant product page of any of our courses.

If you are a business looking to train your staff and would like to view the content in greater detail, then please contact our sales team on 0333 006 7000.

Yes, our courses can be taken from anywhere in the world, as long as you have a device with an internet connection.

Legislation may differ across countries however, so if you are taking the course from outside the UK, please check whether your chosen training covers the relevant regulations for your area.

Yes, our bulk discounts are automatically applied to orders containing any combination of courses. 

We offer the following discounts on bulk purchases:

● If you purchase 10+ courses, you receive a 10% discount

● If you purchase 50+ courses, you receive a 20% discount

● If you purchase 100+ courses, you receive a 30% discount

● If you purchase 500+ courses, you receive a 40% discount

To discuss your training requirements or budget in more detail, please contact our friendly sales team on 0333 006 7000.

Yes, absolutely! To assign training to yourself, simply go to “Manage Courses” and then “View Available courses”.

You will see a button at the top that says “Take courses myself”. You just need to click that option and select which courses you would like to take. 

Once you have done this, you will be able to complete your training by clicking the “Switch to My Learning” button at the top left side bar.

Most of our training courses have a recommended renewal date based on best practice guidelines. This date will appear on the learners certificate that they receive upon completion of the course.

You can also view specific course renewal dates online on the product page of the course you are interested in.

All of the courses we sell have all the key information you will need on our product pages!

This includes things like pricing, accreditations, course content and key FAQs relating to the course. There’s also a section which helps show who the course is suitable for to help inform your buying decisions.

If you’d like any further information on our courses you can contact our sales team on 0333 006 7000 or by emailing us at sales@highspeedtraining.co.uk

Once you have purchased your course(s), you will receive an email confirming your order. Simply click the 'Log in or register to get started' button.

Once you've logged in or registered, you can select who the training is for.

If you purchase courses for your team, you'll get access to our Management Suite which is a tool that will allow you to allocate, track and review the training of your staff members. We also offer free training sessions on how to get the most from your Management Suite. To benefit from this, please contact: onboarding@highspeetraining.co.uk and we’ll happily book you in.

You can pay for our training online, using either a Debit or Credit card.

For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice.  If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.

Please contact our Sales Team who will be able to process this for you. You can email us at sales@highspeedtraining.co.uk

Simply click the ‘Log in or register to get started’ button. Once you’ve logged in or registered, there are 2 options to choose from depending on who you have purchased the training for:

Complete the training myself

If you have purchased the course(s) for just yourself to do, select this option.

Add training to a Management Suite

If one or more of the course(s) you have purchased are intended for other people to complete, then select this option. You can then either create a Management Suite to allocate the training to other users, or login to your existing Management Suite to add the courses to your account. 

You should also select this option if at least one of the courses is for yourself to complete.

Please note: if you have purchased the courses for more than one person to complete, do not forward this email on to all your learners as this will prevent some of your learners from accessing the courses. You will need to either select the "Add training to a Management Suite" option so you can assign the courses to your learners, or forward the Order Confirmation email to the person who will be managing the training for the team.

To view your order history within your Management Suite, just do the following:

• Select “Manage System” on the left hand side of your dashboard

• Select “Order History”

To download invoices for previously purchased courses, just do the following from within your Management Suite:

• Select “Manage System” on the left hand side of your dashboard

• Select “Order History”

• Select the invoice you require and download

Alternatively, if you’d like to receive a copy of any invoices via email that are not available within your Management Suite, please contact our accounts department with your request at: accounts@highspeedtraining.co.uk

Providing that your training has been fully paid for, you can download an electronic, PDF copy of your certificate instantly after completing your course. Simply log in to your account to download a copy.

If your training course includes a posted certificate and your delivery address is in the UK, we will send a hard copy of your certificate to your UK postal address. Although we try to deliver certificates as soon as possible, please allow 3-5 working days for delivery.

Please note that if you have selected the paperless option, you will only receive digital certificates once your order has been paid for.

You can log in to your training account and download a PDF replacement at any time. If you’d like a hard copy replacement posting out, there is a £6 fee for this. You can pay for this by calling our Accounts team on 0333 006 7000 and selecting Option 4.

We cannot guarantee delivery of your certificate if you live outside of the UK. We normally advise that it can take up to 4 weeks to arrive.

If it doesn't arrive in this time frame, then this means that the delivery has been unsuccessful and unfortunately we will not be able to post out another.

However, you will always receive a digital copy which you are welcome to print off.

To download a certificate for a specific learner, just do the following:

● Go to 'Manage Learners' at the left hand side of your dashboard

● Select 'Find Learner'

● Find your learner and then select 'View Learner' at the right hand side of their name

● Click on the course title, then select the 'Download Certificate' button

Please note, if your learners have completed training attached to an unpaid order, their certificates will not be available until the invoice for the order is paid.

If you need to download several certificates, you can do a bulk download instead.

● Select 'Downloads' at the left hand side of your dashboard

● Select 'Bulk Certificate Download Request'

● Filter as required

● Click the 'Generate Downloads' button

● You will be emailed to confirm when the download is ready

● This can then be found in the 'Downloads' menu under 'Manager Downloads', or by clicking the 'View your existing downloads' button.

Please note, if your learners have completed training attached to an unpaid order, their certificates will not be available until the invoice for the order is paid.

This will happen if your learners have completed training attached to an unpaid order.  Their certificates will not be available until the invoice for the order is paid.

If you are also unable to download the certificate for your learner from your Management Suite, this means that your learner has completed training attached to an unpaid order. Their certificates will not be available until the invoice for the order is paid.

If the order has been paid for, please contact our Support team at support@highspeedtraining.co.uk

If your company has purchased the training for you, and you are unable to download your certificate, please contact the person in charge of the training at your company and they will be able to advise you.

If you purchased the course yourself, please contact our Support team for assistance at support@highspeedtraining.co.uk

Yes. If you don’t pass, don’t worry. You can take the assessment as many times as you need with no extra charge.

You can also review the content again to refresh your knowledge before retaking the assessment.

The pass mark can vary depending on which course you are taking. You can find out what the required pass mark is by visiting the relevant product page and scrolling down to the “Assessment” tab.

If you’ve failed your assessment, don’t worry! You can retake the assessment as many times as you like at no extra cost.

There is a login button at the top of our website that enables you to log in from any page you are on.

This link enables you to log into your training course or Management Suite.

If you've forgotten your password you can request a password reset request via the login page.

If the activation link is no longer active, this means that the training has already been added into an account.

To access the training, you will just need to log in to the account that the training was added to.

You can reset your learner's password in your Management Suite by doing the following:

• 'Manage Learners' 

• 'Find Learner’

• You can then search for your learner and select 'View Learner'.

• Click the 'Reset Learner Password' button where you can then type a new password in the password field and then select 'Save Changes'. 

An email will then be sent to your learner provided that you have ticked the option to “Notify learner of their new password”.

If you have purchased the course yourself, your username will most likely be your email address.

If your company has purchased the training for you, you will have received an email containing your unique username.

please check your junk/spam folder.After completing your purchase, you should have received a confirmation email which was sent to the email address entered at the time of payment. If you haven’t received this, please check your junk/spam folder.

‘Log in or register to get started’ To access the courses, simply click the ‘Log in or register to get started’ button within this email and select the option which best reflects what you’d like to do with your training. You will then be able to add the course(s) into your existing account

If the audio isn’t working, we would suggest trying the following steps:

• Clearing your cache: Clearing your cache: This can often resolve issues with websites not loading properly. You can follow the instructions in this link to clear your cache. 
• Using a different browser:Using a different browser: If the issue persists after clearing your cache, try accessing the course using a different browser. You can check which browser you are currently using by going to https://www.whatsmybrowser.org/
• Trying a different deviceTrying a different device: If the issue persists even after trying a different browser, try accessing the course using a different device, such as a smartphone or tablet.

If the course isn't loading, we would suggest trying the following steps:

• Clearing your cache: Clearing your cache: This can often resolve issues with websites not loading properly. You can follow the instructions in this link to clear your cache. 
• Using a different browser: If the issue persists after clearing your cache, try accessing the course using a different browser. You can check which browser you are currently using by going to https://www.whatsmybrowser.org/
• Trying a different device: If the issue persists even after trying a different browser, try accessing the course using a different device, such as a smartphone or tablet.

If you’re stuck on one of the exercises, we would recommend going back through the course module and reading the section related to the exercise.

The answer for the question will be covered in the module!

This will happen if your learners have completed training attached to an unpaid order.  Their certificates will not be available until the invoice for the order is paid.

If you are also unable to download the certificate for your learner from your Management Suite, this means that your learner has completed training attached to an unpaid order. Their certificates will not be available until the invoice for the order is paid.

If the order has been paid for, please contact our Support team at support@highspeedtraining.co.uk

If your company has purchased the training for you, and you are unable to download your certificate, please contact the person in charge of the training at your company and they will be able to advise you.

If you purchased the course yourself, please contact our Support team for assistance at support@highspeedtraining.co.uk