Test Your Complaint Handling Knowledge
Did you know that, on average, a customer tells 10 people about a bad experience they had with a business? Complaint handling is a fundamental part of customer support and service in general; all businesses should have a proper complaint handling procedure in place. Do you know what a good procedure looks like? Try testing your knowledge with our quick quiz and see how you score.
What to Read Next:
- How to Respond to Negative Customer Feedback
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- Complaint Handling Online Training
Liz has a degree in English and Creative Writing and is skilled at writing about technical subjects in a style that anyone can understand – she enjoys supporting people’s learning.
Outside of work, Liz spends her time on hobbies such as writing, reading, gaming, and fine art.
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