Supporting Businesses Through COVID-19
We want to reassure customers that all of our training courses are still available online and we are here to support our learners.
We've developed a range of courses and free resources to help our customers stay safe, effective and engaged during the COVID-19 pandemic.

Negotiation Skills Online Training Course

Negotiation Skills In The Workplace Training Course Online
£40 +VAT

This online Negotiation Skills training course aims to provide professionals with the relevant information needed to be able to carry out a successful negotiation in the workplace.

The course raises the importance of ensuring that you have planned and prepared your negotiation well, including information on identifying your objectives, researching the other party and avoiding common pitfalls.

The course also looks at how to improve your body language, communication and listening skills in order to encourage a positive outcome and explains how to deal with difficult negotiation situations.

  • Developed by business professionals
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate Duration: 2-3 hours
  • On completion, certificate is posted the next working day

Who Should Take This Online Negotiation Skills Course?

This course is suitable for all professionals who wish to improve on, or learn more about, negotiation skills. This course has been designed as an introduction to negotiation skills training course and so no pre-requisites are required. The training is suitable for all levels of worker, with full explanations of all terms and techniques used.


CPD Certified logo

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

  Interactive Demo

Course Content

Module Description
1 Introduction Negotiation in everyday life, attributes of a good negotiator, recognising negotiable and non-negotiable situations, stages of negotiation and key terms.
2 Preparing to Negotiate How and what to research, knowing the other party, identifying the objectives, BATNA, ZOPA and looking for variables.
3 Communication Skills Establishing rapport, developing trust, emotional intelligence, getting what you want, helpful phrases and questions.
4 Body Language and Listening Body language, eye contact, the importance of listening and active listening.
5 Successful Negotiations Negotiation styles, common mistakes, recovering from mistakes, patience, win/win situations, game theory, closing the deal and reviewing the negotiation.
6 Negotiation Problems Manipulation, unethical behaviour, appeasement, deadlock, spotting lies, dealing with dishonesty and ending the negotiation.
7 Distant Negotiations International negotiation, cultural differences, interpreters, telephone and conference calls and email negotiations.

 Download Course Overview (PDF)

Aims of the Course

By the end of this course learners will:

  • Be able to define negotiation and its key terms and be able to recognise negotiable situations.
  • Understand the importance of knowledge and research in negotiations, including identifying the problem, objectives and the other party.
  • Understand the importance of body language and listening skills.
  • Be able to negotiate successfully by avoiding common mistakes, use different negotiation strategies and understand how to close a deal.
  • Understand common negotiation problems and difficulties and know how to overcome them.
  • Be aware of long distance and intercultural negotiations and know how to negotiate via telephone or e-mail.


The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

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