Negotiation Skills Online Training Course
This online Negotiation Skills training course aims to provide professionals with the relevant information needed to be
able to carry out a successful negotiation in the workplace.
The course raises the importance of ensuring that you have planned and prepared your negotiation well, including information
on identifying your objectives, researching the other party and avoiding common pitfalls.
The course also looks at how to
improve your body language, communication and listening skills in order to encourage a positive outcome and explains how
to deal with difficult negotiation situations.
- Developed by business professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate Duration: 2-3 hours
- On completion, certificate is posted the next working day
This course is suitable for all professionals who wish to improve on, or learn more about, negotiation skills. This course
has been designed as an introduction to negotiation skills training course and so no pre-requisites are required. The training
is suitable for all levels of worker, with full explanations of all terms and techniques used.
||Negotiation in everyday life, attributes of a good negotiator, recognising negotiable and non-negotiable
situations, stages of negotiation and key terms.
||Preparing to Negotiate
||How and what to research, knowing the other party, identifying the objectives, BATNA, ZOPA
and looking for variables.
||Establishing rapport, developing trust, emotional intelligence, getting what you want, helpful
phrases and questions.
||Body Language and Listening
||Body language, eye contact, the importance of listening and active listening.
||Negotiation styles, common mistakes, recovering from mistakes, patience, win/win situations,
game theory, closing the deal and reviewing the negotiation.
||Manipulation, unethical behaviour, appeasement, deadlock, spotting lies, dealing with dishonesty
and ending the negotiation.
||International negotiation, cultural differences, interpreters, telephone and conference calls
and email negotiations.
The online assessment is taken on completion of the training material. You will
be asked 20 multiple choice questions with a pass mark of 80%. The
answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with
no extra charge.