Restaurant Hospitality Training Course
This online training course teaches you all the skills and knowledge you need to provide exceptional restaurant customer service. By completing this training, you will have the confidence and expertise needed to provide outstanding service, learning how to cater to the needs of every customer and adapt yourself to every situation.
- Fully online training course and assessment
- Flexible training you can take at your own pace
- Train on any device with an internet connection
- Get certified in 2-3 hours
- Downloadable certificate on completion
- High quality certificate posted next working day
Who should take this course?
This course is primarily designed for front of house staff, waiting staff, bar staff and event staff. If you’re a manager or supervisor, this course is also beneficial for you. You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service.
Certification
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.
On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.
This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 5 years. We will print this recommended renewal date on your certificate.
Screenshots (click to view)
If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!
Interactive Demo
Course content
| Module | Description | |
|---|---|---|
| 1 | Introduction | The introduction to this course explains why you need to provide the best customer service. You will learn an initial overview of the skills required to do this, why good customer service benefits your business and the consequences of getting customer service wrong. |
| 2 | Making an Impression | First impressions are vital, and this module will show you how to make a good first impression on your customers, from your appearance, through to taking bookings on the phone and preparing tables prior to the arrival of the customers. |
| 3 | Serving Guests | We break down the entire customer service process step by step to show you how to provide the best service for your customers at all times. You will gain the knowledge of how to deal with any complaints that may arise. By the end of this module you will be confident in ensuring your guests are well looked after. |
| 4 | Know Your Drinks | A key part of your role may be to provide expertise on the drinks your business offers. Here, we provide an easy to learn guide to a range of alcoholic and non-alcoholic drinks. By the end of this module you will be able to make recommendations for drinks that pair well with the food you sell. |
| 5 | Know Your Food | This is a detailed look at the importance of understanding the food your business may serve, including how they are made and how to explain and upsell dishes to customers if you are asked about them. It will also inform you about the importance of checking for any allergies the customers may have in order to keep them safe. |
| 6 | Laws and Licensing | Understand what your obligations are to UK law, including licensing law. This includes practical help on how to confront customers in a polite and safe way. The module also makes you aware of what other training should be carried out to ensure you operate safely and legally. |
Download Course Overview (PDF)
Aims of the course
By taking this course, you will:
- Gain the skills you need to deliver outstanding customer service
- Learn how to present and conduct yourself to give a top impression
- Know the best way to serve each and every guest
- Understand your food and drinks menus and dietary requirements
- Become skilled in giving recommendations and upselling
- Know your responsibilities surrounding licensing and law
Assessment
Once you have completed all of the online training material for the course, you will be able to take the online assessment.
The assessment consists of 15 multiple choice questions with a pass mark of 80%.
The answers are marked instantly so you will know whether you have passed as soon as you finish. If you don’t pass the assessment you can review the course material and take the assessment again as many times as necessary at no extra charge.
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