Restaurant Hospitality Training Course
This Restaurant Hospitality Training is designed to teach all front of house staff in a restaurant how to deliver good service to guests. It explains how to create a welcoming, professional environment for diners through positive behaviour and by fulfilling their needs as effectively as possible.
The course explains what skills all front of house staff should have, how to maintain a professional appearance and attitude, what to do when guests arrive and want to order, the importance of knowing your food and drinks menu, and which laws your restaurant needs to comply with. The knowledge that learners gain from this course will enable them to provide guests with a positive dining experience and make their restaurant’s customer service stand out.
- Developed by business professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate Duration: 2-3 hours
- On completion, certificate is posted the next working day
Who Should Take This Restaurant Hospitality Training Course?
Our Restaurant Hospitality course is aimed at front of house staff in restaurants – it teaches them how to look after guests at every stage, from the moment they arrive to when they leave. Waiters and waitresses are often the face of the business, so it’s crucial that they know how to communicate with guests and take orders professionally and amicably.
Supervisors and managers can also take the course, as it will help them recognise what standards the staff that they supervise should follow, and what they should do themselves if they also contribute to front of house activities.
Certification
On successful completion of the course, you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period for this training is 5 years. We will print this recommended renewal date on your certificate.
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Interactive Demo »
If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!
Content
The course is divided into six interactive modules and includes an assessment at the end.
- Introduction – what is good hospitality, what skills do I need, and benefits of good hospitality.
- Making an Impression –appearance, body language, personality, attitude, and before guests arrive.
- Serving Guests – greeting arrivals, seating guests, taking orders, menus and upselling, delivering orders, clearing the table, payment, and handling complaints.
- Know Your Drinks – wine, beer, coffee, tea, and soft drinks.
- Know Your Food – know your menu, dietary requirements, and upselling.
- Laws and Licensing – registration and licences, the Licensing Act 2003, asking for ID, other requirements, overdrinking, and training.
Aims of the Course
By the end of this course, learners will:
- Understand why good hospitality service is important and recognise what skills they need to deliver it.
- Know how to make a good impression through their appearance, body language, personality and attitude.
- Be able to help keep the restaurant presentable and hygienic.
- Understand how to effectively serve guests, from the moment they arrive to when they leave.
- Be able to fulfil orders professionally and in a way that shows guests they care.
- Know how to deal with complaints.
- Recognise the importance of knowing their drinks and food menus.
- Understand how to give recommendations and upsell effectively.
- Know what the law requires of their restaurant and how they can help to comply with these requirements.
Download Course Overview (PDF) »
Assessment
The online assessment is taken on completion of the training material. You will
be asked 15 multiple choice questions with a pass mark of 80%. The
answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with
no extra charge.
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