Communication Skills in Health & Social Care
Quantity: 1
Communication Skills in Health & Social Care
Duration 1-2 hours
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£20 +VAT
include vat
Includes a 10% discount for 10+ courses
If you work in health and social care you will communicate with a variety of people every day. In order to provide high-quality care you need to be able to communicate effectively, which includes communication both within and between services. You should also ensure service users are encouraged to communicate their needs and wishes within your care setting as this underpins person-centred care.
This course will provide you with the information and guidance you need to develop your existing skills and use a variety of communication methods, including verbal and non-verbal communication. It will also teach you about the different barriers to communication and how to overcome them, as well as how to respond to conflict appropriately and efficiently.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Assessment retakes at no extra cost
Learn at your own pace with no completion deadlines
Developed by qualified health and social care professionals
Accredited by CPD
Bulk discount for orders of 10+ courses
Bigger orders = bigger discounts
Save on our courses when you buy more training upfront. Lock in a better price now and access the training whenever you need to. You can mix and match any of our courses too and get the discount off your whole order.
10+ courses = 10% off
50+ courses = 20% off
100+ courses = 30% off
500+ courses = 40% off
What you'll learn
By the end of this course you will:
- Understand the importance of communication in health and social care, including the principles of confidentiality.
- Know the different types of communication used within and between health and social care settings.
- Be able to adapt communication to meet individual needs, wishes and preferences using different methods.
- Be aware of the barriers to communication and how to reduce them.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Recommended renewal:
3 years
What does this mean? This certificate does not have an expiry date, however, based on industry best practice guidelines there is a recommended renewal period.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Importance of Communication
Defining 'communication skills', the importance of communication, communication in practice and confidentiality and communication.
Module 2: Types and Methods of Communication
How to meet individual needs, wishes and preferences, verbal communication, non-verbal communication, autism, dementia, hearing impairments, communicating with children and how to promote effective communication.
Module 3: Barriers to Communication
Barriers to communication, how to overcome the barriers, PPE and communication, conflict resolution and difficult conversations.
The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
This online course is suitable for anyone working in health and social care, including GPs, nurses, pharmacists, healthcare assistants, care workers and care service managers. This also includes voluntary and unpaid staff.
Frequently asked questions
How do I access the training?
All of our training is done within your web browser - there are no apps to download or software to install.
After picking the courses you need and completing your purchase, you will receive a confirmation email. To access our courses yourself or to distribute them to others you just need to click the ‘Get Started’ button within the email and select which option you want. You will then be able to add the course(s) into an existing account, or create a new account.
Can I buy training for my team?
Of course just add the amount of courses you need and follow the purchase process. Please do be aware that it is one course per learner so they will all need their own course.
When buying courses for a team you'll also get access to our Management Suite free of charge. This is a tool that will allow you to allocate, track and review the training of your team.
Did you know? - We offer free training sessions on how to get the most from your Management Suite. To benefit from this, please contact: managersupport@highspeedtraining.co.uk to get your session booked in.
If I order multiple courses will I receive any discount?
Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:
If you purchase 10+ courses you receive a 10% discount
If you purchase 50+ courses you receive a 20% discount
If you purchase 100+ courses you receive a 30% discount
If you purchase 500+ courses you receive a 40% discount
What payment options are available?
You can pay for our training using either a Debit or Credit card.
For companies ordering 5 or more courses, you’ll also be given the option to pay by invoice. If you would like to pay by invoice for fewer than 5 courses then please contact our Sales Team by calling 0333 006 7000 or emailing us at sales@highspeedtraining.co.uk.
Can I access the training material after I have completed my course?
Yes. You can use your username and password to log in and revisit the training material as many times as you like, even after completing the course.
Is there a time limit on completing the course?
No, we want our courses to work around you so there’s no time limit in which you must complete the training after making a purchase. You can also split your training over as many different sessions as you wish, as course progress is saved as you make your way through the training. You’re free to learn entirely at your own pace.
