Credit Control Training Course
This Credit Control training course teaches effective chase techniques, how to tackle common excuses for non-payment, and how third parties and the court can help you reclaim debts. It also explains your legal rights regarding charging interest on overdue accounts and what type of relief you can claim if you’re left with bad debts. With this knowledge, you’ll be able to offer credit to customers with as low a risk as possible and chase overdue payments effectively.
If your business offers credit to customers, it needs to have an effective credit control process in place. Credit control helps you reclaim debts from customers and avoid offering credit to untrustworthy ones in the first place. This is crucial if your business wants to gain the benefits of offering credit while avoiding the associated risks, particularly poor cash flow.
- Developed by business professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate duration: 2-3 hours
- On completion, certificate is posted the next working day
Anyone who handles a business’s finances and manages customer accounts should learn how to effectively control credit. If you’re planning to become a dedicated credit controller who chases payments, this course will be especially beneficial. No previous knowledge is required so anyone at any level of a business can take the course.
||Introduction to Credit Control
||What is credit control, why is credit control important, the abilities of a good credit controller, and the responsibilities of a credit controller.
||Creating Contracts and Credit Checking
||New customers, credit checking, credit insurance, contracts and invoices, and late payment legislation.
||Communication methods, the chase cycle, chasing payment: the first call, common excuses for non-payment, chasing payment: the second call, chasing payment: the third call, chase letters, example letters, and next steps.
||Third Party Collectors and Legal Action
||Debt collection agencies and solicitors, legal action, letter before action, submitting claims to court, preparing for a court hearing, and further court action.
||Statutory Demands and Other Actions
||Statutory demands, bankruptcy and winding up, voluntary arrangements, administration orders, VAT and tax relief, and default accounts.
The online assessment is taken on completion of the training material. You will
be asked 15 multiple choice questions with a pass mark of 80%. The
answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with
no extra charge.