Social Responsibility In Gambling Training
This Social Responsibility in Gambling course has been designed to develop your awareness about what social responsibility is in gambling. The course explains your role in socially responsible gambling, how to counsel customers to gamble safely, and what you should do if a customer approaches you in need of support.
The course covers all aspects of the topic, including the different types of gambling, the negative effects that a gambling addiction can have on the gambler and their loved ones, the indicative signs of a gambling problem, and how to effectively respond to a customer who has declared a gambling problem.
- Developed by professionals
- Accredited by CPD
- Fully online course and assessment with no time limits
- Full audio voiceover
- Approximate duration: 2 hours
- On completion, certificate is posted the next working day
This course is suitable for staff of all levels who work in an environment where gambling is present. This includes those who work in bookmakers, casinos, arcades, bingo halls, shops, pubs and anywhere else where gambling machines or games exist, including the National Lottery and scratchcards. The Gambling Commission states that all workers need to be trained in order to react to any customer who either requests help or admits to a gambling problem.
||Introduction to Social Responsibility
||The importance of social responsibility, types of gambling, why people gamble, The Gambling Act 2014, and authority inspections.
||The Effects of Gambling
||The effects of gambling, the impact on families, gambling and young persons, betting and gambling laws regarding children, proof of age, recent developments, and advertising gambling.
||Conflicts and Disputes
||Impending confrontation, when conflict may arise, confrontational situations, conflict resolution, if you suffer from the effects of conflict, reporting incidents, and dealing with disputes.
||Customer interaction, self-exclusion, interaction with customers’ relatives, and further resources.
||Money laundering, checking banknotes, note sizing, checking £5 notes, checking £10 polymer notes, checking £10 paper notes, checking £20 notes, and checking £50 notes.
The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 80%. The
answers are marked automatically so you will instantly know whether you have passed.
If you don't pass don't worry! You can take the test as many times as you need with
no extra charge.