Supporting Businesses Through COVID-19
We want to reassure customers that all of our training courses are still available online and we are here to support our learners.
We've developed a range of courses and free resources to help our customers stay safe, effective and engaged during the COVID-19 pandemic.

Social Responsibility In Gambling Training

Social Responsibility In Gambling Awareness Training Online
£30 +VAT

This Social Responsibility in Gambling course has been designed to develop your awareness about what social responsibility is in gambling. The course explains your role in socially responsible gambling, how to counsel customers to gamble safely, and what you should do if a customer approaches you in need of support.

The course covers all aspects of the topic, including the different types of gambling, the negative effects that a gambling addiction can have on the gambler and their loved ones, the indicative signs of a gambling problem, and how to effectively respond to a customer who has declared a gambling problem.

  • Developed by professionals
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 2 hours
  • On completion, certificate is posted the next working day

Who Should Take This Course?

This course is suitable for staff of all levels who work in an environment where gambling is present. This includes those who work in bookmakers, casinos, arcades, bingo halls, shops, pubs and anywhere else where gambling machines or games exist, including the National Lottery and scratchcards. The Gambling Commission states that all workers need to be trained in order to react to any customer who either requests help or admits to a gambling problem.


CPD Certified logo

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Screenshots (click to view)

If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!

  Interactive Demo

Course Content

Module Description
1 Introduction to Social Responsibility The importance of social responsibility, types of gambling, why people gamble, The Gambling Act 2014, and authority inspections.
2 The Effects of Gambling The effects of gambling, the impact on families, gambling and young persons, betting and gambling laws regarding children, proof of age, recent developments, and advertising gambling.
3 Conflicts and Disputes Impending confrontation, when conflict may arise, confrontational situations, conflict resolution, if you suffer from the effects of conflict, reporting incidents, and dealing with disputes.
4 Getting Help Customer interaction, self-exclusion, interaction with customers’ relatives, and further resources.
5 Money Laundering Money laundering, checking banknotes, note sizing, checking £5 notes, checking £10 polymer notes, checking £10 paper notes, checking £20 notes, and checking £50 notes.

 Download Course Overview (PDF)

Aims of the Course

By the end of this course, learners will:

  • Have knowledge of the different types of gambling.
  • Understand people’s motivations for gambling.
  • Understand the regulations contained in the Gambling Act 2014.
  • Learn more about the signs and information that should be on display in gambling premises.
  • Understand the negative effects that gambling can have on a person’s life.
  • Know how to deal with confrontational customer behaviour.
  • Understand self-exclusion.
  • Understand money laundering and how to check if banknotes are genuine.


The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

Other Courses You May Be Interested In

Leadership and Management
Leadership and Management
£ 60.00 + VAT

This management course provides employers and employees with the information they need to understand the attributes associated with good leadership skills. It explains the benefits of teamwork, positive listening and body language, meetings and time management skills.

Data Protection
Data Protection
£ 25.00 + VAT

This Data Protection training course aims to help learners understand what their responsibilities are under the UK's data protection law, including the GDPR. The course explains how to collect and process data legally, obtain consent where required and ensure data security.