Social Responsibility In Gambling Awareness Training

Social Responsibility In Gambling Awareness Training Online
£30 +VAT

This online Social Responsibility in Gambling course has been designed to help develop your awareness about what social responsibility is and understand how to practically apply it in order to help customers gamble safely and give attention to those who are in need of support.

The course covers all aspects of the topic, explaining the different types of gambling, the effects that gambling can have on a person’s life and how you can help someone who has admitted to a gambling problem.

  • Developed by a social responsibility professional
  • Accredited by CPD
  • Fully online course and assessment with no time limits
  • Full audio voiceover
  • Approximate duration: 1-2 hours
  • On completion, certificate is posted the next working day

Who Should Take This Social Responsibility in Gambling Course?

This course is suitable for staff of all levels who work in an environment where gambling is present. This includes those who work in bookmakers, casinos, arcades, bingo halls, shops, pubs and anywhere else where gambling machines or games exist, including the National Lottery and scratchcards. The Gambling Commission states that all workers need to be trained in order to react to any customer who either requests help or admits to a gambling problem.


CPD Certified logo

On successful completion of the course you will be sent a quality assured certificate through the post the next working day. This can be used to provide evidence for compliance and audit.

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

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Interactive Demo » If you wish to try this course then register for a demo by clicking the 'interactive demo' button. You will be given the option to purchase and continue with your course at the end of your demo!


The course is divided into four accessible, interactive modules and includes an assessment at the end:

  • Introduction to Social Responsibility – types of gambling, why people gamble and the Gambling Act.
  • The Effects of Gambling – effects, gambling and young persons, gambling advertising and what should be displayed on premises.
  • Customer Interaction – hconfrontation, identifying negative body language, conflict resolution, reporting incidents, customer interaction, dealing with disputes, money laundering and self-exclusion.
  • Useful Resources – a list of resources to learn more about gambling addiction.
Download Course Overview (PDF) »

Aims of the Course

By the end of this course, learners will:

  • Have knowledge of the different types of gambling.
  • Understand people’s motivations for gambling.
  • Understand the regulations contained in the Gambling Act 2014.
  • Learn more about the signs and information that should be on display in gambling premises.
  • Understand the negative effects that gambling can have on a person’s life.
  • Know how to deal with confrontational customer behaviour.
  • Understand self-exclusion.


The online assessment is taken on completion of the training material. You will be asked 10 multiple choice questions with a pass mark of 70%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.