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Explore our catalogue of articles, quizzes and resources to discover material that interests you.

What Defines Good Customer Service in Retail?

Business Fundamentals

Retail customer service involves resourcefulness, initiative and strong people skills. Find our tips to help you improve your customer service skills here.

Sep 7, 2022
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What is Hate Crime and Mate Crime?

Safeguarding Adults Safeguarding Children

Anyone can be a victim of hate or mate crime and it’s vital that incidents are taken seriously. Find out what hate crime is and how it links with mate crime here.

Sep 5, 2022
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What is Epilepsy?

Epilepsy is a common condition that affects the brain and can cause seizures. Learn more about what epilepsy is and what to do in the event of a seizure here.

Sep 2, 2022
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A Guide to 360 Degree Feedback: Free Template

Career Development Human Resources

Receiving 360 degree feedback is a great way for employees to understand their strengths and weaknesses. Download a 360 degree feedback template here.

Aug 31, 2022
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Equality, Diversity and Inclusion Policies in the Workplace: Free Template

Equality and Diversity Human Resources

Full guidance on writing an Equality and Diversity Policy and a free PDF template to download. Fill in your own details and create your own policy.

Aug 22, 2022
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How to Store Cheese

Food Safety

Correct storage is essential so that we can all enjoy our cheese at its best. Find our top tips on how to store cheese to ensure the best quality here.

Aug 19, 2022
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What To Do If You Suspect Mental Health Discrimination at Work

Human Resources Mental Health and Wellbeing

People can be directly or indirectly discriminated against due to their mental health. Find out what to do if you suspect mental health discrimination at work here.

Aug 16, 2022
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What is Fabricated and Induced Illness?

Safeguarding Adults Safeguarding Children

If you work in health and social care or teach children, you should understand what fabricated illness is. Learn how to spot the signs here.

Aug 12, 2022
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What is a Safety Data Sheet?

COSHH

Safety data sheets are important for helping employers carry out a risk assessment of chemical products. Learn more about their purpose here.

Aug 10, 2022
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What is Salmonella and How Do I Prevent It?

Food Safety

One of the most common types of food poisoning is salmonella. Find out what salmonella is, the causes, and the ways in which you can prevent it here.

Aug 8, 2022
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How to Chair a Meeting Effectively

Business Fundamentals Leadership and Management

A good chairperson helps meetings to run smoothly and efficiently. Learn about the responsibilities along with some useful tips on how to chair a meeting here.

Aug 5, 2022
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UKCA Marking: Requirements and Changes

It’s important that manufacturers, suppliers, and employers understand the UKCA and UKNI marking requirements. Find guidance on conformity markings here.

Aug 3, 2022
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Employee Retention Strategies: Guidance on Retaining Staff

Business Fundamentals Career Development Leadership and Management

Employee retention strategies can help reduce high staff turnover and increase workforce morale. Find guidance on how to retain staff here.

Jul 29, 2022
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How to Manage Your Stress Dreams

Mental Health and Wellbeing

We assess the different types of stress dreams, what each type of dream means and what techniques you can use to effectively manage your stress dreams.

Jul 28, 2022
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How to Promote Inclusive Communication in the Workplace

Equality and Diversity Human Resources Leadership and Management

Inclusive communication is essential for creating a workplace where everyone feels valued. Learn about how you can promote inclusive communication here.

Jul 27, 2022
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What is Flavour?: Guidance on Food Pairings

Allergens and Food Labelling Food Safety Starting a Business

Flavour is one of the most important factors in the creation of food. Learn how to level up your cooking and discover more about flavour combinations here.

Jul 25, 2022
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Case Study: Raising Standards at Leyton Orient Football Club

Case Studies Training

In this case study, we look at how Leyton Orient Football Club used online training to get staff members compliant on a range of topics.

Jul 22, 2022
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What are the Different Kinds of Food Poisoning?

Food Safety

Food poisoning is an acute illness that can occur after eating contaminated food. Discover the different types of food poisoning and prevention tips here.

Jul 22, 2022
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What are High-Risk Foods and How Can I Use Them Safely?

Food Safety Hospitality

High-risk foods can provide optimum conditions for dangerous bacteria to thrive. Take a look at how to prevent food safety hazards in your establishment here.

Jul 20, 2022
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How to Choose a Reputable Food Supplier

Allergens and Food Labelling Food Safety

There are many factors to consider when choosing a reputable supplier. Learn about the selection process, and how to guarantee the quality of food here.

Jul 20, 2022
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