Archives

The National Eligibility Criteria falls under Section 13 in the Care Act 2014. Learn about what the eligibility criteria is and how it works here.

Customer complaints can be tricky, but the most important thing is how you handle these situations. Find guidance on how best to deal with complaints here.

Improving communication skills in hospitality will bring many benefits to you and your customers. Find tips for effective communication in hospitality here.

A hybrid working policy is one of many solutions to an ever-changing world of work. Learn about how to adopt a hybrid working policy for your business here.

Using the right phrasing in performance reviews is essential for providing clear, actionable feedback. Find a list of key phrases for inspiration here.

All prepacked food requires a food label that displays certain mandatory information. Find guidance as to how you might create an ingredients list here.

What has happened since the horsemeat scandal? How successful were the Elliott Review recommendations? Find more facts & effects on ‘horsegate’ here.

Food preferences shouldn’t stop us from having a nutritious, balanced diet. Discover tips for creating a meal plan that works for every type of fussy eater here.

Sexual harassment in the workplace is never acceptable. We explain what behaviours it involves, how to spot the signs and how to report it here.

Working on key areas of development will help you become a more well rounded and successful manager. Find some examples of improvement areas here.

To mark Safer Internet Day 2023, our safeguarding experts carried out research to discover how the nation’s parents and grandparents navigate social media.

An activities coordinator can be an incredibly fulfilling role. Learn about the role, responsibilities and skills required to become one here.

Visual literacy, and the skills associated, can aid learning in all areas of the curriculum. Find suggestions as to how it can be fostered in the classroom here.

We undertook a survey of over 2000 adults to find out how often fire safety advice is being put into practice. Take a look at our fire safety report here.

If work in confined spaces is not carried out safely, there can be serious consequences. Find an overview of the legislation regulating work in confined spaces here.

A safeguarding culture is wide-ranging and embeds safeguarding at the heart of a setting. Find out how to create an effective safeguarding culture here.

Having good emotional intelligence is vital for the future of work. Read about the career benefits and how to improve your own EQ in the workplace here.

Equality and diversity are highly relevant factors when it comes to customer service. Find out what is meant by customer diversity, along with examples, here.